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ComplaintsforTerrence James Insurance Agency Inc
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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On or about April 3, 2024, I completed an application for homeowners insurance with ********************************** of Terrence James State Farm and received document evidence of insurance document confirming that I had a valid and fully executed insurance policy with Citizens Property Insurance Corporation effective from May 2, 2024 to May 02, 2025. Later, I discovered that the policy had not been sent to my mortgage company, Lakeview Loan Servicing LLC. I attempted to contact **************** on multiple occasions and was told that he was either on the phone, had been fired, or was now retired by **** the receptionist.Similarly, after reviewing the State of Florida insurance license portal, I found that **************** remains actively licensed and still with Terrence James State Farm. For these reasons, I found it necessary to file this complaint for relief.I am asking that policy number:12520494-1 be acknowledged, activated, and sent to my lender immediately in the agreed-upon amount of $1,552 per year.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.