Business ProfileforCritter Control Of Orlando

I purchased a warranty "Full Home Wildlife Protection" ($1,395) In November 2021; then exercised a yearly renewal option ($150). I had no problems in 2022. I have used this company 2 prior times to getting the contract in the past *********************************************************************************************************** January *************************************************** one of the same spots they had previously fixed years earlier. I called the office to request them to come out to look at this and was told I had to pay an additional $99 for this service which was NOT in my contract when I signed it, but I let them come out anyway. On 1/6/2023 **** came out and confirmed that Critter Control would not be able to resolve my squirrel problem and that I needed to contact a roofer. I contacted ******* roofing and they came out with their affiliate JNL roofing and they told exactly where the squirrels were getting in and that it wasnt a roof issue and that all the wood was solid. I contacted **** on 1/13/2023 and told him the results of their inspection and he came right over to look again. He again went right to the original location and told me the roofers were wrong and to call another roofer. The terms of the contract are that he is supposed to get rid of any rodent issue I was having and for a second time never offered a reasonable solution. Not only that, but he became very argumentative towards me and this resulted in a very unprofessional confrontation. He told me that he would refund my money after he threw insulation from under roof all over the lanai deck. My husband heard this entire interaction from inside the house as it got a bit loud. He did tell me that he would refund my money and I told him that the warranty was basically useless to the consumer at this point. I saw a $150 credit on then my credit card, but would like a refund of of the original warranty price ($695) as I am willing to pay for the initial effort that they made to secure opening on the house. If nothing is financially resolved thru the BBB at the very least I would like consumers to know NOT to purchase the lifetime warranty from this company. Below is the money I have paid them since signing the warranty and still do not have resolution for my problem.Jan 16, 2023CRITTER CONTROL OF GREAT-$150.00 Dec 13, 2022CRITTER CONTROL OF GREAT-$150.00 Dec 13, 2022CRITTER CONTROL OF GREAT$150.00 Nov 11, 2021CRITTER CONTROL OF GREAT$695.00 Nov 3, 2021CRITTER CONTROL OF GREATH $700.00