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Find a Location

Aspen Dental has 1 locations, listed below.

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    Business ProfileforAspen Dental

    Dentist

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9290 W Colonial Dr, Ocoee, FL 34761-6904
    BBB File Opened:
    2/5/2021
    Alternate Business Name
    • Aspen Dental Management Inc
    Contact Information

    Principal

    • Julie Grover, Account Manager

    Customer Contact

    • Julie Grover, Account Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    H333**534353831313537H patient since **** Acc ******** ** ******/******, in 2020, I moved to ***** *******. While in ** I had excellent services, in ***** the quality of service were much worse. Both ******s belong to ****************************************************** Holdings. Managers treat patients with hostility and disrespect no effort to correct their own mistakes .Front desk are unprofessional, rude and insulting patients in public. doctors/managers change every 3-6 months. Doctors blame the previous one for bad work. doctors, managers change every 3-6 months and the new ones had no idea what the previous one did or promise to do I had horrible experience at the *****, ** *********** ****** with 2 crowns that fall down shortly had to be reglued. The 2 of them installed at the wrong angle/thickness front teeth #8,9 by ******************************** on 7/14/2021. Those wrong crowns caused my lower front teeth to wear down unevenly and needed restauration w/ fillings. *************** left the ******.The new dr *************************************** 7/19/2022, decided to replace the wrong crowns #8.9 and restore the lower #**,24,25,26, but he went in vacation before my app so ************************** on 11/16/22 from the other ****** in *****-****, ** *******************, took over and finally replaced the wrong crowns with new ones and fixed #**,24,25,26.I was charged two times for the same crowns #8.9 and one time for the damaged lower teeth caused by the wrong upper teeth crowns. All 3 different managers assured me it will be credited to my acc as soon the insurance payments will process-Despite my numerous emails, ph calls, in person meetings I received no credit -All 3 managers promised me each time (***********************************, *******************************, and ***********************) a meeting was not successful. I called H33343334373834343**9H corporate ********** that also promised to resolve my credit in Nov.20** I am asking legal advice that this is a case of malpractice that cause damage to my H31353**4313937303032H health and unfair double charging for the same job if not favorably resolved
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robby T

    5 stars

    09/01/2022

    They are used car salesman can't schedule can't do the job try to hit me for 1,000 everytime I walk in the office on top of my insurance what's going on in the largo office went in for cleaning felt like was applying to buy a house. These people are scammers . Please investigate. 7yrs never had problem new staff horrible. Will pass on the word. If my new Dentist has a different option will be filing law suit. I here there's many other complaints.

    Aspen Dental Response

    09/07/2022

    Thank you for the opportunity to respond to the complaint filed by Robby Tyler on behalf of the Largo, FL Aspen Dental branded practice, owned and operated by *************************************. We will be responding to the consumer directly on this communication.

    The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care.

    I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

    Local BBB

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