ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
H333**534353831313537H patient since **** Acc ******** ** ******/******, in 2020, I moved to ***** *******. While in ** I had excellent services, in ***** the quality of service were much worse. Both ******s belong to ****************************************************** Holdings. Managers treat patients with hostility and disrespect no effort to correct their own mistakes .Front desk are unprofessional, rude and insulting patients in public. doctors/managers change every 3-6 months. Doctors blame the previous one for bad work. doctors, managers change every 3-6 months and the new ones had no idea what the previous one did or promise to do I had horrible experience at the *****, ** *********** ****** with 2 crowns that fall down shortly had to be reglued. The 2 of them installed at the wrong angle/thickness front teeth #8,9 by ******************************** on 7/14/2021. Those wrong crowns caused my lower front teeth to wear down unevenly and needed restauration w/ fillings. *************** left the ******.The new dr *************************************** 7/19/2022, decided to replace the wrong crowns #8.9 and restore the lower #**,24,25,26, but he went in vacation before my app so ************************** on 11/16/22 from the other ****** in *****-****, ** *******************, took over and finally replaced the wrong crowns with new ones and fixed #**,24,25,26.I was charged two times for the same crowns #8.9 and one time for the damaged lower teeth caused by the wrong upper teeth crowns. All 3 different managers assured me it will be credited to my acc as soon the insurance payments will process-Despite my numerous emails, ph calls, in person meetings I received no credit -All 3 managers promised me each time (***********************************, *******************************, and ***********************) a meeting was not successful. I called H33343334373834343**9H corporate ********** that also promised to resolve my credit in Nov.20** I am asking legal advice that this is a case of malpractice that cause damage to my H31353**4313937303032H health and unfair double charging for the same job if not favorably resolvedBusiness response
02/05/2024
Response attached.Customer response
02/05/2024
Complaint: 21**8025
I am rejecting this response because: H333**534353831313537H needs more time to investigate the issue--I want to make sure they understand that two offices (*******************, ** and *****, ** *********** both are independently owned and operated by ************************************ DMD HOLDINGS, PLLC were involved in this complain not only one as stated by their responseSecond I am attaching documents and pictures that show the wrong initial installed 2 front crowns $8, 9 by ******************************** on 1/15/2021 charged $718 for both to patient and second After pictures and doc showing the removed and replaced same teeth crown by dr *********************** on 11/16/22 and charged again double $718 each ? it is clear that dr ***************************** wrongly installed the crown at the wrong angle and wrong thickness that needed redone to correct the bite wrong angle- as shown in dr *********************** evaluation -that resulted in severe damage to my lower teeth that needed additional fillings provided to me at additional cost--This botched job cause me H31353**4313937303032H harm and financial loss since I had to pay second time extra $ 718x2= $1436 for same crowns plus filling repairs to lower teeth #**,24,25,26 that were healthy and undamaged before first crown install.. Managers ***********************************,
******************************* contacted the regional manager that promised refund for second crowns and lower teeth fillings but I never received any credit or refundSincerely,
***********************Business response
02/07/2024
This complaint is under review.Business response
02/19/2024
This complaint is under review.Initial Complaint
04/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Visited on 2/7/2022 for checkup Specifically asked not to receive flouride treatment and was billed $50 for flouride treatment on 3/24/2022Business response
06/14/2022
Business Response /* (1000, 10, 2022/05/12) */ Dear Sir or Madam: Thank you for the opportunity to respond to the complaint filed by Peter Bernstein on behalf of the Ocoee, FL Aspen Dental branded practice, owned and operated by Cornerstone Dentistry Holdings PLLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.