ComplaintsforHealth Central

• Initial Complaint

  04/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Filed a complaint with hospital in October 2021, Carrie W***** from Orlando health called back took information, i had email complaint to hospital about the service we received and inconsistent practice of their cardiologist dept. Carrie sent over some forms for us to fill out and we sent them back to her and didn't hear anything from the hospital again until 1/2022 when they sent us a new bill for $3,715.46. I never heard back from Ms. W***** on the outcome of the dispute again. I did call her in February or March and left a voice mail with no response. Now they're billing $4,048.90. The issue is my wife went to the emergency room on 8/6/21 with pressure in the heart area, they brought her in ran some tests, then decided to send her upstairs to a room, the associate female cardiologist went to see her, they talked and then the female cardiologist asked my wife while she was starring at her lips, the associate doctor had a mask on, my wife was looking in her eyes to see what she had to say medically. The associate doctor then came over to me and said the male doctors always poke fun at her. No idea what this had to do with my wife's health? Hours later they took her downstairs to do a stress test, the male doctor was very rude and told my wife she must have eating too much rice and nothing wrong with her. The stress test only lasted a few minutes, which i know they're suppose to get your heart rate up to 139 beats for full assessment. . They then put her back in the room with no one knowing when she could leave and no one came to talk to her about it. ISSUE: We still don't have 1 piece of paper from the hospital about the results of the examination or cardiologist report on the stress test and conversation. We don't even have a piece of paper showing she was ever at the hospital. My wife left about 9-10pm that night told nurse she was leaving and never stayed the night. We want documentation of results. Only recv bills from them no explanation

  Business response

  05/31/2022

  Business Response /* (1000, 9, 2022/05/07) */ Thank you sharing your concerns with Orlando Health. We have tried to reach out by phone and left you a message. We have also sent a letter for follow up so that you have a point of contact. We take your concerns very seriously. Thank you for reaching out. Your resolution request has been addressed in the letter we sent. Please contact us for further assistance. Consumer Response /* (2000, 11, 2022/05/17) */ From: **************************************** Date: Fri, May 13, 2022 at 5:56 PM Subject: Re: BBB Complaint Case#********************************************** To: Better Business Bureau ********************** Thank you for all your help on this situation. This was a nightmare for 6 months or so and I couldn't get anywhere with them. God bless you, *****

• Initial Complaint

  11/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received services from ************** at their Health Central location in Ocoee, FL in October and November of 2020. I received a bill for the amount of $402.70 in February, which I paid a month later. In May I received a bill from a collections agency on behalf of ************** in the amount of $267.18 which matched the amount of one of the services on my original bill. I contacted ************** to rectify the problem, and I stopped receiving bills from the collection agency, and instead ************** started sending me a bill for the same amount. I have attached my original bill and one of the many bills sent after the collections agency to show that the original bill has the exact same charge on it, which I already paid per the receipt I included. I emailed these same documents to ************** more than once, and I also sent them via certified mail with a letter explaining what I just described. After not receiving any more bills from **************, I thought the issue was resolved, however today I received the bill again from a different collections agency. I need this issue resolved before it negatively impacts my credit.

  Business response

  01/20/2022

  Business Response /* (1000, 15, 2022/01/20) */ ***Document Attached*** Please reopen this BBB complaint as we are working to get this matter resolved. As I have looked into this customer's account her balance is 0 and she should not be receive any calls from a collection agency. I have attached a letter in regards to my actions as well as an email sent to this customer. If the patient is still receiving calls, I have offered to contact the agency. Thank you for assistance. Please email me so that I know you received this communication. Thank you, Jeaneen I*** Risk Manager Orlando Health ************@orlandohealth.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩