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Business ProfileforThe Paw Shop
At-a-glance
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Business Details
- Location of This Business
- 401 N Clarke Rd, Ocoee, FL 34761
- BBB File Opened:
- 2/22/2022
- Contact Information
Principal
- Lashonda Geffrard
Customer Contact
- Lashonda Geffrard
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Alexandra K
09/22/2022
The Paw Shop Response
09/23/2022
When you were called back so that we could reconfirm if in fact you did have a appointment that maybe we missed you told our receptionist that you DID NOT and that you always just walk in. You were then told that we had no opening for a haircut on that day and unfortunately had to return to pick your dog. Upon arriving you stated that the salon owner always lets you walk in which may be true for days that she has availability but, You were then told that we had no opening for a haircut on that day and unfortunately had to return to pick your dog. Upon arriving you stated that the salon owner always lets you walk in which may be true for days that she has availability but, when she herself tried explaining that she had a full day and no opening for your dogs haircut... you became defensive and offended.
We are happy to know that prior to this you were "highly satisfied" with our services. We apologize that there is no official signage or posted but each case is different and honestly we do our best to accommodate as many clients if we have the availability. You however needed a full cut and color which we did not have time for on that specific day.
The salons owner/ the lady grooming the cats informed you she was booked for the day with other pets and you were offered another day and time however, you refused. To guarantee service it's best to have a appointment to avoid these situations.
Customer Response
09/26/2022
The Paw Shop Response
10/10/2022
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