Business ProfileforChews A Puppy Inc

This store is totally deceptive sales practices with fraudulences. My daughter and I were looking for a puppy Hypoallergenic. They showed us a puppy that my daughter had a large reaction to. They told us we should wash up, after lunch come back and they would show us another. Once the allergic reaction was gone we returned to the store, they brought out another puppy. This time there was only a small reaction on her mouth. The sales lady said that was due to the puppy chewing on the toys that a non hypoallergenic puppy had chewed on. She said if there was any problems that they had a return policy for a refund. With her telling us this we decided to purchase the puppy. My daughter had a little bit of a runny nose that evening. On 12/22/2023 she still had a runny nose and the eyes were watering. On 12/23/2023 her face and neck were swollen and she was having a difficulty breathing. We put the puppy in another room. On 12/24/2023, we call the store but they had closed early. The store was closed on Christmas day so an email was sent to the store letting them know that the puppy would need to be return. On 12/26/2023 we took the puppy in and they explained that for us to return the puppy they would need to pay them $1500.00 in CASH for them to credit us back. I spoke to them that was not what was told to us. By verbally stating that they have a return policy for a refund and not explaining their entire policy. The Puppy was then left with management and we called the ***********************. Two officers stated that they confirmed the store had the puppy and that we would not be in trouble for animal abandonment. They mislead us about this puppy being hypoallergenic but it is not. They mislead us on the return policy by verbally telling us only part of it without fully explaining The puppy was returned to the store at 12:45PM on 12/26/2023. We requested a refund based on our conversations that we had with the floor sales lead on 12/21/2023.So far no refund anything!