Customer ReviewsforCentral Florida Investments, Inc.

We signed up for Westgate Timeshare in July 2021. I am a retired veteran who served for my country in wartime, and I cannot believe that Westgate Resorts would go through such great lengths to prey on vulnerable older adults. We cannot afford to pay a predatory company any longer and we stopped making payments. We have received little of nothing in return for this investment. We are demanding the termination of this contract on the grounds that they presented the product to us using deceitful methods, dishonesty, and high pressure. We traveled to Westgate Resort in Florida, expecting to stay in one of the new units that they said was our address for the resort. It was shown to us during our first visit. Oh, how wrong we were. The unit we stayed in was DISGUSTING! We stayed on an older unit that has filthy floors and an unusual smell permeating throughout the hallways. On top of the horrific quality of the rooms, we were again, required to attend yet another meeting to sit down to discuss our contract. At this required meeting, they pressured us to purchase new larger units. We informed them that we are not staying in the new unit we're supposed to stay in. They were rude and indifferent about the complaints we had about our room, which just underscores how little this company cares about its paying customers! We strongly encourage EVERYONE to avoid Westgate Resorts at all costs! Sincerely, *************************

August 16, 2024


RE:*************************
       Review ID # ****** Account # *********** *********

Dear *****************,

We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.

*****************, first and foremost, please allow us to apologize for any lack of quality customer service or inconvenience you may have experienced while being our valued guest. Please know that it is Westgates desire that you always enjoy your vacation with us, and we will make every effort to meet your needs during your visit. As such, please know that if you ever experience any issues during your stay, we encourage you to alert the Front Desk staff immediately.Their function is to intercept any problems and work toward providing a solution in a timely manner.

Additionally,we regret to read that your resort accommodations during your stay did not meet your satisfaction. We ask you to understand that model units are for display only; however, as disclosed in the Contract for Purchase and Sale, which you received on the day of sale, the units would have furniture, appliances,and equipment similar to the model. Please know that if you are not pleased with the unit you are staying in, you can always contact resort management to bring to their attention any discomfort you may have to ensure that proper action is taken.

We wish to apologize once again if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, please know that you were never obligated to remain past the agreed-upon time or to purchase a timeshare. Ultimately, you had the right to inform the sales staff or closing officer of any discomfort to ensure proper action was taken or refrain from purchasing if your concerns were not addressed to your satisfaction. Additionally, regarding your claims that you felt deceived and preyed on due to your age, we sincerely apologize if you felt uncomfortable in any way while attending the presentation; please know that if there were any issues or concerns, you were well within your rights to bring your concerns to the attention of management immediately so that they could address them accordingly.

With further respect to the Owners Update Meetings, although we encourage our owners to attend, please know that these meetings are strictly voluntary, and you are not obligated to attend or upgrade your ownership. Ultimately, the final decision to attend a meeting or to purchase is always yours as the consumer.


*****************, ultimately, the decision to purchase was solely yours, as the consumer. As such, Westgates position is that your contract is valid and enforceable. While we are appreciative of your concerns, Westgate is available to help. We encourage you to contact our Contract Mediation Team at ************** for further assistance regarding your ownership.

We thank you for the opportunity to be of service.

Respectfully,

****************, Executive Team
Correspondence
********************************************** (Attn: ****************)

Sb/am

I had a reservation on July ***** I called early and asked for a first level floor because I am 64 years old and have trouble with stairs and assured no problem I was put on a third floor On the registration I was told $50.00 fee for both my rooms 2 and I made the payment Then the resort fees came to $684.00 twice So paid it and later found out it was a mistake Then the use of the indoor pool came to $35.00 per person x5 These hidden fees should on the website because most of us are not owners

July 29, 2024


RE:*************************
       Review # ****** - CS0380528

Dear ******************,

Westgate Resorts has received your correspondence sent through the Better Business Bureau. We appreciate your patience while we researched the concerns you raised, and apologize for any delay. Our response follows.

*****************, first and foremost, our resorts are designed so owners can vacation in comfort, providing a break from the pressures and stress of daily living in the perfect environment to create lasting memories. We regret to read of your concerns you may have experienced while visiting our resort and sincerely apologize for any inconvenience. In reviewing your reservation, we were happy to see that compensation was provided by Resort Management during your stay in the form of a complimentary upgrade to accommodate your request for your two reservations to be together.

In addition, our records indicate an accidental charge was made at the front desk; however, our staff quickly corrected this. We thank you for giving Resort Management the opportunity to address this matter while you were still on the property. Should you wish to visit another Westgate Resorts property, you may visit our website at www.westgateresorts.com, or contact our Rental *********************** directly at **************.

We thank you for the opportunity to be of service. Our hope is that you will remember Westgate Resorts for your future vacation needs or if you consider vacation ownership in the future.

Respectfully,

**************,Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ak/am

We went to a Westgate timeshare presentation on September 5, 2023, thinking we'd get Universal Studio tickets for a quick 90-minute meet. Boy, were we wrong. It turned into a marathon 5-hour ordeal! Despite saying 'no' repeatedly and explaining our tight budget, they kept pushing until we caved and signed up. They didn't tell us about all the extra costs like maintenance fees, which turned out to be way higher than expected. They also hyped it up as a real estate investment we could rent out for profit, but that's not panned out at all. We recently found out about hidden fees of $1,789 on top of everything else. We are very disappointed to know that things will not be as promised to us the day we purchased. Now doing our accounts weve realized that we are not able to pay for the maintenance fees nor the installments and much less, the fees that were not talked about on the day we signed, so we decided to try to cancel because we are not able to afford this! We're warning everyonebe super careful with Westgate. Their sales tactics are intense, and they don't give you the full picture upfront. We're asking them to cancel our contract ASAP. Learn from our mistakes and think twice before getting involved with them.

August 2, 2024


RE:******************************* Cechinel
       Review # ****** - Account # *********** - *********

Dear Mr. ******************* thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.

For us to better address your concerns while protecting the privacy of your personal information and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file for you.

Respectfully,

**************,Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ak/bp

I came to this site to file my own complaint about my stay at the Westgate Resort in ************, ** and cannot believe the other reviews already posted!! How are they allowed to continue to do business?As for my stay, I plain and simple did not get what I paid for. I reserved a one bedroom deluxe suite and instead was put in the "only room available" which was a modified room, definitely not a deluxe. My main complaint was the bathroom, followed by a close second where the door is a major inconvenience as it is on a timer when it opens and closes. This is especially difficult when you are traveling with a dog. The bathroom was supposedly modified for wheelchair access which means there is no shower door or curtain and the water just flows out to the floor. How a handicapped person is supposed to clean this is beyond me. Their answer to this problem was more towels and bathmats. When I questioned the room, I was told I was late to arrive (which I wasn't) and it was the only thing they had left. The clerk so rudely said "should I go pull someone out of their room" !!What makes matters worse is that the type of room I did reserve was open the next day but they would not let me move across the hall.But the absolute worst quote is "It happens all the time"!! Which is how this resort operates knowing full well customers will be paying for one thing and getting something else. This is so unfair and unethical. I am so very upset and am actively trying to get out of my timeshare. This was no vacation, and so very wrong. Upon multiple complaints to local and corporate management I was offered only my transfer fee, which is the one thing I did do. Please do not stay here...the city of of ************ VA and the places we visited were amazing so go enjoy it but definitely stay somewhere else!!

July 26, 2024


RE:***************************
       Review ID # ****** ******* # *********** *********

Dear ***********,

We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.

Ms.Wall, we sincerely apologize for any perceived lack of quality customer service you may have experienced while being our valued guest at the beautiful Westgate Historic Williamsburg Resort. Please be assured that Westgate Resorts demands strict adherence to the Westgate Standards of Excellence, our service protocol, at all times. We do not ever condone discourteous or unprofessional behavior. Although we offer continuous training for our staff, our most valuable tool to monitor staff performance is comments from our guests;therefore, we truly appreciate your efforts in bringing your experience to our attention.

Additionally,regarding your concerns with the unit you occupied, we sincerely apologize for any inconvenience you may have experienced.  Per our research, we are delighted to know that our wonderful team at the Westgate ******************************************** did their best to address your concerns during your stay, including providing a refund of your exchange fee and offering to move you to an alternative unit, which you ultimately declined. Please know that it is Westgates desire that you always enjoy your vacation with us, and we will make every effort to meet your needs during your visit. We hope to welcome you to one of our beautiful properties again soon in the future.

Ms.Wall, Westgates commitment is to continue to provide quality vacations that are unrivaled within the timeshare industry. We value all of our owners and strive to exceed their expectations, and it is our hope that you will allow us to do that. As such, we encourage you to contact our ******* Services Team at ************** / Option 4 for personalized assistance on all account matters.

Respectfully,

****************, Executive Team
Owner Relations Correspondence
********************************************** (Attn: ****************)

Sb/sp

What was meant to be a celebratory vacation turned into a nightmare due to Westgates unethical sales tactics and disregard for our well-being. During our trip, we were lured into attending a timeshare presentation under false pretenses by a company associated with Bass Pro Shops in ****, **. Despite declining their initial offer, we were later coerced into attending another presentation at Westgate ***************** There, we encountered aggressive sales tactics and manipulation for over six hours. To make matters worse, one of the representatives knowingly exposed us to COVID-19, leading to serious health consequences for my husband and the loss of his job. The sales team exploited my vulnerable health condition, pressuring us into a timeshare purchase we didn't want or need. Promises of complimentary attractions never materialized, and the entire experience has left us financially strained and deeply disillusioned with Westgate Resorts. DO NOT TRUST WESTGATE RESORTS!

July 25, 2024


RE:*******************************
       Review # ****** - Account # *********** -*********

Dear ******************,

We thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.

For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response to your concerns, as well as a copy of your Contract for Purchase and Sale document, to the email address on file for your privacy.

We thank you for the opportunity to be of service.

Respectfully,

**************,Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ak/am

My experience with Westgate began when I inherited my mother&#**;s timeshare units. A trip to the Westgate ************************************** in 2022 became a nightmare when I was coerced into a significant upgrade during a five-hour H3432343537**35333431H meeting led by one of their H3432343537**35333431Hmen. Despite declining multiple offers, I was misled into believing that this upgrade was the only way to transfer the contract to my name, accumulating an additional $200,000 in debt. The promises made by the H3432343537**35333431Hman and his associates, including the ability to travel the world, sell back the timeshare, and earn rental income, turned out to be blatant lies. Maintenance fees have increased annually, and the reality of competing in the rental market with Westgate has been a rude awakening. The so-called "investment" has become substantially more expensive and less beneficial than promised, making it clear that Westgate's H3432343537**35333431H tactics are deceptive and predatory.

July 26, 2024


RE:*****************************
       Review # ****** - Account # *********** -*********

Dear **************,

Westgate Resorts corporate office is in receipt of your correspondence through the Better Business Bureau (BBB).

Please be advised that we are still in the process of researching your concerns, and we will respond as soon as our review is complete.

We thank you for the opportunity to be of service.

Respectfully,

**************,Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ak/am

I stayed at westgate lakes resort in Orlando. It was brutally hot outside I was stuck on an elevator for 20 mins and suffered heat exhaustion. They have No AC or dans or a way to get out! . I was throwing up after and had migrains and weak. Nobody on the staff contacted me or assisted in getting help. I left early from being sick! They dont care if you live or die

July 15, 2024


RE:*****************************
       Review ID # ****** *********

Dear ***************,

We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.

***************, please be advised that our records indicate that you have retained an attorney. As such, our *************** Team would like to be in communication with him to better assist you.

Respectfully,

****************, Executive Team
Owner Relations Correspondence
********************************************** (Attn: ****************)

Sb/bp

My aunt purchased a timeshare in 2008. She has been unable to use the timeshare for 15 years and always paid her maintenance fees on time. She is 68 years old, disabled, and lives in assisted living facility. She no longer has funds to pay for maintenance. She is willing to give the timeshare back to Westgate and they want a $3000 transfer fee. She is not able to pay these fees. This company does not care about anybodys situation and very unhelpful. My Aunts only recourse is to file bankruptcy or not pay it. Like I said she has paid on this and not used it in 15 years. She sent them over $40k in fees and not used the property. She is unable to sell it or give it away. Nobody wants it! Why does the attorney general of Florida let them continue to do business. This is bad for the consumer and can be considered elder abuse!

July 22, 2024


RE:*********************
       Review ID # ****** ******* # ********** *********

Dear Mr.***,

We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.

Mr.***, first and foremost, we wish to assure you that Westgate Resorts values each and every one of our owners and is committed to providing them with the highest level of service. One of Westgates main goals is to assist our owners in realizing the full potential of their vacationing ownership, and our ******* Services Team is ready and dedicated to helping.

As for your concern regarding the Voluntary Deed Back (VDB) program and the associated Timeshare Administrative Fee (TAF), we ask you to understand that the fee is something that Westgate is at liberty to determine at its discretion as Westgate is not required to offer release once the state-mandated rescission period has passed. Furthermore, participation in this program is completely voluntary; as such, any decision to accept or decline participation based on the programs terms and conditions remains with you as the consumer.

Mr.***, please know that Westgates commitment is to continue to provide quality vacations that are unrivaled within the timeshare industry. We value all of our owners and strive to exceed their expectations. As such, for personalized assistance on all account matters, we encourage you to contact our ******* Services Team at ************** / Option 4 for further assistance.

We thank you for the opportunity to be of service.

Respectfully,

****************, Executive Team
Owner Relations Correspondence
********************************************** (Attn: ****************)

Sb/am

This company promises discount attraction tickets with tour- them find a reason to not allow you to receive them. Ruining your plans for the day and disappointing children that think they are going to get to go to an attraction that day. There were many people in line to c/o about what they didnt get that was promised. They blame the workers that work at the local businesses ( that are out there recruiting people to do the tours) these people asked the same questions that the resorts ask so if you dont allow certain income groups, rules etc they SHOULD know when they ask you the questions and sign you up. ( which I think they do) so you dont waste your time with this sorry company. Imagine how many people they lie to daily. VERY MISLEADING AND DOWNRIGHT HORRIBLE BUSINESS PRACTICES!!

July 18, 2024


RE:*****************
       Review # ****** - CS0372328

Dear Ms. ************* regret to read of your feelings towards Westgate and any inconvenience you may have experienced. Nonetheless, we ask you to keep in mind that you were not qualified to tour due to not earning a qualifying income.

We thank you for the opportunity to be of service and again apologize for this inconvenience. Our hope is that you will remember Westgate Resorts for your future vacation needs or if you consider vacation ownership in the future.

Respectfully,

**************, Executive Team
Owner Relations Correspondence
********************************************** (Attn: **************)

Ak/sp