Business ProfileforTurf It Up

After some online research for an astroturf company, I found Turf It Up on ******** after they were recommended by some other people. I reached out to set up an estimate and the owner, *****, came out to provide an in-person estimate at our home on March 29th, 2025. I received a quote for the project and was required to pay a $2,000 deposit. We sent the deposit via Zelle on April 5th. They promised an installation date of May 6th, as we had to have this project completed by June 12th. On May 1st we added a small area to the project and he had us urgently pay an extra $800 that morning to secure the supplies. The next few weeks there were multiple messages to the company with no replies or kept pushing off the start date. They used an excuse about the fence not being installed (it was installed by May 14th), that their truck wasn't working, and finally material delivery from the distribution center (mind you we paid for materials in early May). By June 3rd, after no promise of a start date or even material delivery confirmation, we got worried. On June 5th (7 days before the project was supposed to be completed) after many failed attempts to get an answer from the company, we notified them of withdrawal of their services and wanted a full refund. They refused to offer any refund, even though no contract was signed, no work was completed or even an installation start date solidified. I sent multiple requests and no avail. Did some research online and found many others with the same issues (poor installation, no installation at all, and taking deposits with no work completed). I will be filing a small claim, these are not good people! *They have now removed their business website, business ******** page, etc.