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Business Profile

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Seed Ranch LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some grass seeds from Dibbs Farms via ******* on 4/25/2024 with an initial delivery date of 5/9/2024. On or about 4/29/2024, I received an email stating an early delivery of 5/2/2024; however, the item never arrived -- stuck in limbo on 4/25/2024 in ******, ** - preshipment stage as of this date 5/11/2024. Contacted Dibbs Farms via email on 5/6/2024 inquiring about package and received back the following response: **************** *************************** 6, 2024, 08:53 ADT Hello *******, Your package was shipped but your right i do not see an update. Let me get a replacement out to you today. Please let me know if that would be okay and I will put a Rush on it. Thank you Customer Support Representative Still waiting for item and just canceled the order with *******. What a disappointment and a waste of time.

    Business Response

    Date: 05/28/2024

    Good afternoon, I'm sorry for the inconvenience. I do see that a resolution was offered that you declined. If there's anything else I can help you with please let me know.

  • Initial Complaint

    Date:05/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 22, 2024 I ordered Alpine WSG Insecticide 5x0.35 oz x2 and Gentrol IGR Concentrate x1 However, I only received one box of the Alpine WSG Insecticide with 2 0.35 oz packets. I have called several times and I have also left messages. I have also wrote a couple of reviews to no avail. I would appreciate it if they call me back and make it right you can reach me at ************.

    Business Response

    Date: 05/28/2024

    Good afternoon, I'm sorry for the inconvenience. Would you mind if I sent a replacement?

    Customer Answer

    Date: 05/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/26/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ant bait. Item was supposedly shipped with tracking number, but I never received shipment

    Business Response

    Date: 09/26/2023

    Good morning, I'm very sorry for the inconvenience. According to the tracking it does appear that this order came back to us. I will go ahead and process a full refund for you. My apologies.

  • Initial Complaint

    Date:09/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some ant bait on their website on Jun 28, 2023 I've ordered in the past with no issue.This time, I received confirmation email that my package shipped, but I've received nothing since then. When I click links on their website, you get always get a message that the website is undergoing maintenance. When you call the number on the website, no answer. The tracking number provided appears to be fake, as **** doesn't recognize it.

    Business Response

    Date: 09/26/2023

    Good morning, I'm very sorry for the inconvenience. According to the tracking it does appear that this order came back to us. I will go ahead and process a full refund for you. My apologies.

  • Initial Complaint

    Date:08/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from seedrach.ca Says my product tenacity was delivered and surfactant.Your order has shipped. (Order#: ***** placed on 7/10/2023) *** tracking number is fake I'm out, ****** on tenacity and ***** for surfactant please help

    Business Response

    Date: 08/22/2023

    Good afternoon, I'm very sorry for the inconvenience. All our tracking numbers we provide are real. I am looking at your tracking right now and see that this was returned to us. I went ahead and processed a full refund for you. My apologies.

  • Initial Complaint

    Date:07/13/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered on 7/9/2023 Drive XLR8 and my credit card was charged. We are 5 days later and the item still has not shipped. There is no way to contact the seller or get reimbursed. No update.I would like the item to be shipped ASAP if possible or reimbursed if this is not possible.

    Business Response

    Date: 07/26/2023

    Good afternoon, I'm sorry for the inconvenience. We were having an issue with the way your address came into our system. I do see that this is in transit to you. Hopefully you receive it soon. My apologies.

    Customer Answer

    Date: 07/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****************************************

  • Initial Complaint

    Date:06/26/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered online with this company, website showed that the order was shipped but has gone nowhere. I have tried to contact them via email, phone, and ******** with no response. I have since put a hold on the charge and my CC company is reviewing the issue.

    Business Response

    Date: 07/10/2023

    Good morning, I'm very sorry for the slight delay with your order. I am showing that this was delivered to you. Hopefully you were able to receive it. If you need anything else please let us know. Thank you

  • Initial Complaint

    Date:10/10/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a package from them last month in September and it still has not left the state of ***** where theyre located. I contacted the company to let them know that this was unacceptable and that I would be moving in 2 weeks and at this rate would not even live at this address by the time I received it, IF I ever did. The site I ordered from was a .ca website so I would never assume that it would take this long, let alone be stuck in the same state for two weeks. I was told they would be asking for the item to be returned to them and issued a refund only to then be told that I would not be receiving a refund unless the package was stuck or lost which at this point it IS. This is the definition of a package being stuck. All I want is my money refunded as I havent received the item.

    Business Response

    Date: 10/24/2022

    Good afternoon, yes it does take some time to ship things from ***************** to ******. This is completely normal and expected. If you no longer want the item please return it and we will process a full refund for you. My apologies for the inconvenience. Thank you

    Kind Regards, ****

  • Initial Complaint

    Date:07/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 02, 2022 I received my order of Bahia grass seed from Seed Ranch. I placed my order through Walmart. I planted the seeds the same week. Water it taking care of it every day. About the third week I was concern the seeds would not germinate. I was told to wait, that will take six to seven weeks. I never heard anything like that before. I waited five weeks and there's no sign that these seeds are going to germinate. I asked for a refund of $38.77 to include shipping and taxes that they charged me for only one pound of Pensacola Bahia Raw seeds.

    Business Response

    Date: 08/12/2022

    Business Response /* (1000, 7, 2022/07/29) */ Good morning, I'm very sorry for the inconvenience. I'm only showing that your order was 22.76. Is this correct?

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