ComplaintsforCBD Life Labs
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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
8/26/2022 Ordered free trail Top ********************* Cbd Gummies - FREE TRAIL 8/29/2022 $155.26 Charge on my card.8/29/2022 Called phone number for customer service ************** Was told the order had shipped. Can not cancel. Told to call back when receive order for return instructions. Told same number **************. This person in customer service offered all kinds of discounts to keep prooduct. I told them no. I need a refund. This is my grocery money. 8/29/2022 Trying to find avenues for resolving this matter, I found numerous Business Names and addressesBusiness response
09/14/2022
Hello,
We have already used all the means at our disposal to recover your account, unfortunately, you do not have an account with us.
So it looks like you're registered with a different company. In this case, we recommend checking your emails and bank statements to determine which company you are subscribed to.
Thank youInitial Complaint
06/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
ON LINE I ATTEMPTED TO BUY TWO BOTTLES OF SUPER CBD AT A TOTAL PRICE OF $67. THEY HAVE THEIR WEBSITE SET UP WHEN YOU BUY THE TWO BOTTLES OF CHEWIES THEY CHARGE YOU FOR ALL ALSO TWO BOTTLES OF OIL. I RETURNED THE OIL AND REALIZE THEY CHARGED ME TWICE THE PRICE OF THE CHEWIES.Business response
06/27/2022
Business Response /* (1000, 5, 2022/06/09) */ Hello ******, Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under). Thank you.Initial Complaint
01/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Oct 2020 charged shipping . After one monthe sent me to collections for 120 charge. Kept trying to charge my card for months. Called wobt privide info on your account or what the purchase is. Custoner service was awful and very unprofessional.Business response
02/11/2022
Business Response /* (1000, 9, 2022/01/25) */ Hello ******, Unfortunately, you have reached out to the incorrect business. That is not our company, nor are we affiliated with CBD life labs. Please contact the company in which purchase was made with to resolve this matter. Thank youInitial Complaint
12/01/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought CBD online around Easter Time 2021. This product was $5.99 I thought. However apparently in the fine print they say I agreed to pay around $119/mth. I would have never agreed to that had I not been mislead. I am disabled. I've tried multiple times to cancel this. Even changed my credit card number. I won the dispute with the credit card company however these people have somehow acquired my new card number. I've called multiple times to cancel. I'm not paying 2 charges of $119 and change. I had even offered to send product back and was told it wasn't necessary. I'm tired of being harassed. This company even took 2 other people's credit card numbers that had previously purchased online with my computer and charged them. That is so illegal. They never consented to purchase anything from this company I just want to stop being harassed by them. I have a neurodegenerative disease and the stress and daily harassment of multiple pHone calls is not helping me. Please help..... Thanks, ****************Initial Complaint
11/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Answered a free sample add. What I found out from the collection agency is when using your phone you have to click a desk top button to read the full disclosure that it was only free for 14 days then you owe 119.00 for each product. My credit card company shut my card down for potential fraud which caused me a lot of other problems. So now we have two credit reports on otherwise good credit. I really feel the "free sample" was misleading it sounded like if you didn't stop it you would then receive the next shipment. I never received any product other that the free one, I didn't even receive 2 samples so I shouldn't owe any money. When I tried to look the company up again I can't find the website. This was a very misleading add. They can have the product back as it doesn't work well anyway.Initial Complaint
11/22/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
November 22, 2021 10/12/2021 I ordered a sample product with shipping cost of $6.97. Item was delivered but I did NOT sign up for anything else. Never got any other calls or communications, or product from them, and now they are sending me to a collection agency for $119.97 (national medical administrators) that I never signed up for. The Advertisement never said anything abut any membership. Totally misleading information. I'm trying to be removed from collection agency, since I never signed up for anything, and not willing to pay money that I really don't oweInitial Complaint
11/22/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
4-20-2021 Billing us for product we never received. Received notice from collection agency. Communicated with dealer.Business response
01/05/2022
Consumer Response /* (2000, 16, 2022/01/03) */ We received news yesterday that our file was settled. Thank you for your help.Initial Complaint
10/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Around August 11, I ordered a product from a company other than TRS Limited CBD Oil via Facebook ad link." They charged me $6.97 for CBD Oil and later the site flipped to charging me addional $6.97 for addional product name "CBD Booster which later I found it was part of promotion!" A few days later, on Aug 26th, I received email from my Credit Card company "Please confirm this purchase attempt", but all else wasn't legible and consider as unknow charge because I didn't subscribe for monthly or trail plan and even there was no info provide on the check out to agree on 14 days trial free. I never receive any email notification except the billing emails & letters. Then on September 1, I received a strange email from this same "Secure Bill" indicating that $119. 97 was declined, with no more information. Since October I am receiving a letter from a collection agency (National Medical Administrators) saying I owe TRS Limited $119.97. So, when explain its total wrong on the phone to the NMA agent Timothy. He told me you must pay this, I will get you 65% payment plan. I told him it's totally wrong I haven't received or provide any info if I am part of any subscription or trial. Because I was already angry and trying to understand what's going on, I haven't subscribed any services except that I make a mistake order their product once as they were offering me free product with delivery charge. But he didn't listen to me and keep saying you have to pay this. I call my Credit card company and open fraud dispute case. Because So on October 18, 2021 collection agency (National Medical Administrators) send me 2nd bill $159.97. so I decide to call the National Medical Administrators again and they told me now i must pay $239.97. Since you cancel the service. So, I say what really, I cancel the service. Since all both companies are just trying rip my money. I told him you have to listen me first and that guy Timothy start shouting at me are you paying or not " are you paying oInitial Complaint
10/28/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased product on Aug 6 2021. Did not like produce. Called to have billing cancellad, and return unused product. Company rep told me I would get an email with return instructions. Email never came, now the company has placed my account in collections. I called them today and was told that it is too late for returns, and that I must pay $119. Can you help me resolve?Initial Complaint
10/26/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On or about September 10, 2021, I found an on-line testimonial from a well known public figure, Mark L., promoting Life CBD Essential Oil with a link to for an introductory offer to purchase for $6.97. When I went to purchase the product, I was not able to complete the transaction without also purchasing a companion product, CBD Boost for $6.97. I never received the products. When I noticed two charges on my VISA statement for $6.97 on September 10 from "Deafore Raptorset" I realized this promotion was likely a scam. I should have called the credit card company to raise a dispute but the transaction slipped my mind until today when I received a collections letter from National Medical Administrators requesting an additional payment of $119.97 for each of the products referenced above. I am asking the Better Business Bureau to remove these debt obligations from my credit record as fraudulent activity. Thank you for your attention to this matter. ******* ******
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Contact Information
Customer Complaints Summary
13 total complaints in the last 3 years.
1 complaints closed in the last 12 months.