ComplaintsforPurest Keto
Health Products
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Complaint Details
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Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Some how this company took ove $390.00 plout of my account thatbi did not approve of on my bank card they started taking $0.60 out of my account and went the whole way up to ******Initial Complaint
07/24/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On June 14, 2023, I noticed that $77.00 had been taken out of my account without permission. I was offered something free, I don't remember exactly what the item was. However, when I accessed the site it was a site for a Keto diet. I have no idea what Keto. So, I would not have ordered something that I don't know anything about. The add stressed all I needed to pay was shipping. I finally got someone on the phone on June 20th, 2023. I was told that the would returned to my account in 5 to 7 business days. Well, It has been well over time. Every time I called I would get a different date. My account was redone and it pushed the date out further.I have been promised a refund since June 20th, 2023 and have not received any refund as of yet.I have been promised a refund every single time I called. I have not received nothing.the company pretended to refund to no avail.Order #***************Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have tried a bunch of times to get a refund called them a bunch of times all they give me is around my wife did not order anything from them at all and they taken $198.60 out of our account there phone number is ************.and there address is keto luxe 595 dynamically ****************************************************************** the information you need is *************************** 207 ****** ********* ***** email ************************* thank you ****************************Initial Complaint
03/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Order dates and invoice numbers of product received from Keto:8/12/22 - $199.88 ********** 8/12/22 - $199.88 ********** 9/11/22 - $199.88 ********** Total amount of refund needed after their restocking fee: $155.13 $62.05 $155.13 Total $372.31 One of the August orders was billed on my husband's credit card, name ******, other 2 orders on my credit card. 5 bottles of KetoF1 received on each order. 12 bottles were returned in the same box and received by Keto on October 27, I have proof of return with their RMA#s. A credit for items started to go thru at my bank but Keto refund money not released from their side. Keto said there was a banking problem glitch in their system and they would cut a check. Never came. Have called them many times and have emails saying a check will be sent, even an email check, but no check ever comes. **************** never calls back. The finance billing area you can't talk directly to. They have had the product back for 4 1/2 months. Where is my refund?Initial Complaint
01/03/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
They took $259.44 off my debit card and product was $29-$54 when I noticed what they done I Immediately called them and canceled my order. They issued a cancellation number within 18 hours and told m,e I had to wait for ***** fargo to finish the dispute process before I could get my money back. After I cancelled, they still sent the product. I shipped the product right back the same day and have shipping and a receipt to prove it. Do you know the bank is saying they will not give my money back after they lied about the cancellation and got their product back . Do the right thing. You have defrauded many people.Customer response
01/23/2023
Hello. Additional time will be required. information I have is calls made that I can only provide you dates for. I also have the email they sent that talks about the shipping of the product. I have a letter sent to them that they did not respond to. I have an email sent and they just sent an email back to me saying the same thing. Last time I called, the rep talked briefly, said no refund, and hung the phone up in my face This will not be able to be sent in 5 days. I can gather what I have and maybe do a written timeline and then submit and attach what I have. I have copies of receipt of return of product.Initial Complaint
12/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered in July, sent back 1st order in October.Sent me another order, I returned them and I still have not received my money back.I was charged $199.And $59.twice!!I texted them every week, they reply saying checks haven't been cut yet.RMA Notification Order Number: ****** Ordered on 07/31/2022 01:20pm Dear *****************,This email is to inform you that we have received your request to return your order of F1 Keto + ACV (5 Bottles) (Initial), which was originally purchased on 07/31/2022 01:20pm for the total amount of $199.88. We have also issued you an RMA number: ******1498947885 that you can use for future reference.If you have any questions about this notification or if you feel you are receiving this in error, please feel free to contact our **************** team. Hello ****** customer ID: ****** You will receive a separate email containing confirmation once the check has been cut and mailed.Sent: Friday, December 2, 2022 7:29 AM To: HELP-Escalations email <*******************>Subject: Re: REFUND This is not want I wanted to hear! I have been working on this since October. What do I have to do to get my money back? I have done ALL the requirements! I have everything documented. I guess you leave me no choice but to report your company as a fraudulent. I want my money within 7 days or I will take action. I am a senior citizen and we have rights and cannot be intimidated by a company like this One.Thank you again!On Tue, Nov 29, 2022, 6:23 PM HELP-Escalations email <*******************> wrote:Hello ****** customer ID: ****** At this time our finance department is working hard on getting your refund check issued. However, we do not have an exact time estimate on when you will receive your refund. Once your check has been cut and mailed we will reach out to you via email to let you know it is on the way. Sent: Tuesday, November 29, 2022 8:31 To: HELP-Escalations email <*******************>Subject: Re: REFUND Good morning!Can you please update me on the status of my refund.Thanks!On Mon, Nov 21, 2022, 8:16 PM HELP-Escalations email <*******************> wrote:Hello ****** customer ID: ****** Thank you for verifying your full name and mailing address. We have documented your account. Once your check has been cut and mailed, we will reach out to you via email to let you know it is on the way. We thank you for your continued patience.We have updated your check amount. Check will now be for $155.13 USD + $155.13 USD (restocking fees have been applied)From: *********************** Sent: Monday, November 21, 2022 2:30 To: HELP-Escalations email <*******************>Subject: Fwd: REFUND Date: Mon, Nov 7, 2022, 1:05 PM Subject: Fwd: REFUND To: <********************: Sat, Nov 5, 2022, 9:59 AM Subject: REFUND To: <*******************>To the Finance Team,I am requesting a refund by check!I received notification from the post office Tracking number #**** **** **** **** **** 28 you received the product back on 10/17. I sent 6 bottle's back to you.******1498949641 ******1498947885 ****** ******Initial Complaint
11/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They took $200 off my debit card and product was $29 when I noticed what they done I Immediately called them and canceled my order, I never received refund because their first excuse was they couldn't give a refund without getting a product back I told them how did I get a product when I canceled it the same day, then it went to telling me they issued a refund that it was my bank so I called the bank and made a dispute but the bank wouldn't give my money back either I talked to this so called company over and over and never got anything solved it was the keto in ********** not ******* I just noticed that on the bottom but won't let me change it You can't hardly read but that's the kind of receipt that he sent Saying he refunded my moneyInitial Complaint
09/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased Keto pills from tv. The price quoted was not what I was charged. Sent back pills and requested refund. Since May have gotten run-around about my refund. First it was I needed $20 dollars in my checking account, then it was we will mail you a check, then it wa send card info we will deposit on card, finally a week ago it was I needed $50 in my checking account. When I say I don't have that much in av out it's always it will ho into account in 48 hrs then. I always talk to ***************************Initial Complaint
04/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
LEAN TIME 866-490-3693 866-4903693, FL...this is what came on my bank app this morning, the company pulled out another 130$. When I purchased the "keto" pills I had got 5 bottles...and they charged me almost 300$ for 5 bottles and 2 detox, I would like to understand why they pulled out more money.Initial Complaint
08/24/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Purchased Keto BHB Diet Pill and the Clean and Detox and both products were purchased on July 29th, 2021 The distributor is USLIM. The purchase price for each bottle was $6.95 each. Then on August 16th, 2021, my credit card gets charged an additional $94.90 for each bottle to total $199.80. I called the number the bank gave me of 855-569-8981, and 855-569-8841 to get my card credited. I spoke with Jason first, and he refused to give me a refund for the two payments of $94.90 made to my card, but tried to negotiate me down to a refund of $56.00.? A real Marketing Scam. Jason said I was suppose to call within 14 days of receiving the merchandise to stop the Shipping and Handling charges for $94.90 for each bottle. He even told me I could not cancel the the future payments, because I was suppose to cancel within the 14 days. He claimed I signed a agreement over the internet, which I did not. Who would pay $199.80 shipping and handling for two small bottles of diet medication? No one.Business response
10/07/2021
Business Response /* (1000, 17, 2021/09/23) */ Hello, Thank you BBB for recommending this customer to us. We are unable to to find your order status under either your name or email. Can you provide us with an order ID so we can investigate this matter further? Thank you.
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Customer Complaints Summary
10 total complaints in the last 3 years.
2 complaints closed in the last 12 months.