ComplaintsforPet Paradise-Odessa LLC
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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We boarded our dog, Copper, at ************, ****** (*************************************************) from Mar 22, 2024 to Mar 28, 2024 while we were traveling out of the country. The total cost of the stay was $623. When we brought Copper home at the end of his boarding stay, we checked him over and found an infected wound under his arm. It was large, red, with pus coming out of it. I made an appointment to get him into his vet the next morning. The vet agreed it had been there multiple days to get to that point. The vet started him on antibiotics, pain medicine, and anti-inflammatories. It spread to a UTI (more medicines), and all of the medicines Copper was now on led to upset stomach and diarrhea for weeks. All of this snowballed over the weeks into sedated biopsies, stitches, medicine changes when the infection wasnt clearing up. The Vet bills have totaled over $2,000. Had his infection been caught early on, it could have been treated immediately and never gotten to this point. I am not angry that my dog got an infection at boarding. I am angry no one was taking care of my dog to notice he had an infection. Pet Paradise shared with me it is their policy to check over each dog each day after play time to catch any injuries. My husband and I were informed Corporate would only refund us about $200 after all of this, 10% of our vet bills. Their reason being: we did not have Copper treated by a Pet Paradise Vet. We had been in contact with Pet Paradise for weeks through this process, and never once was it advised to bring Copper to one of their vets. Not to mention, ****** stayed at Pet Paradise Odessa which closed their ***************** before Coppers stay. We would have loved for Copper to be treated before we ever got home, but no one on site noticed anything was wrong, and there is no longer a vet onsite. When we first signed Copper up for boarding with Pet Paradise, we signed permission for him to be treated by a vet in the event he should need treatment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.