Business ProfileforLandmark Pools, Inc.

Pool Contractors

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Overview

This company offers construction of residential and commercial pools.

Products & Services

Pool remodeling, pool renovation, spas and hot tubs, swimming pool, swimming pool installation.

Business Details

Location of This Business

13253 Byrd Dr, Odessa, FL 33556-5307

BBB File Opened:

8/22/1985

Years in Business:

Business Started:

1/1/1974

Business Incorporated:

3/31/1986

Accredited Since:

9/1/1985

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of CPC1459121 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

These agencies may include:

Florida Department of Business & Professional Regulation

2601 Blairstone Rd

Tallahassee FL 32399

(850) 487-1395

http://www.myfloridalicense.com/dbpr/

BBB records show a license number of CPC1459121 for this business, issued by Hillsborough County Construction License Board. The expiration date of this license is 8/31/2024.

These agencies may include:

Hillsborough County Construction License Board

5701 E Hillsborough Ave Ste 1140

Tampa FL 33610

(813) 307-1787

https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

BBB records show a license number of I-CPC1459121 for this business, issued by Pinellas County Construction License Board. The expiration date of this license is 8/31/2024.

These agencies may include:

Pinellas County Construction License Board

7887 Bryan Dairy Road Suite 133

Largo FL 33777

(727) 582-3100

https://www.pcclb.com

BBB records show a license number of CPC1459121 for this business, issued by Pasco County Construction License Board. The expiration date of this license is 8/31/2024.

These agencies may include:

Pasco County Construction License Board

7530 Little Rd

New Port Richey FL 34654

(727) 847-8009

https://aca3.accela.com/PASCO/

Type of Entity:

Corporation

Hours of Operation

Primary

M:: 7:00 AM - 5:00 PM
T:: 7:00 AM - 5:00 PM
W:: 7:00 AM - 5:00 PM
Th:: 7:00 AM - 5:00 PM
F:: 7:00 AM - 4:30 PM

Business Management

Mr. Bart O'Connell, CEO
Ms. Bre O'Connell-Walsh, Director

Contact Information

Principal

Mr. Bart O'Connell, CEO

Customer Contact

Mr. Bart O'Connell, CEO
Ms. Bre O'Connell-Walsh, Director

Additional Contact Information

Fax Numbers

(813) 792-5277
Primary Fax

Phone Numbers

(888) 792-1331
Other Phone

Website Addresses

Website 1

Industry Tip

BBB Tip: Hiring a pool contractor

Customer Complaints

0 Customer Complaints

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Customer Reviews

1 Customer Reviews

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Most Recent Customer Review

L. P.

10/25/2023

Landmark pool refinished my pool, did a salt water conversion and installed a water heater. I would say that pricing and quality is comparable to any other pool company. However, they over promised and under delivered with timeline and service. A 3-4 week project turned into almost 7 weeks. The service was on point up until they had collected 95% of the payment - then towards the end it fell apart. Unanswered texts, emails and a really slow process to actually getting the pool where we could swim. I found out from the subcontracted electrician that our pool pump had failed the same day I thought it was ok to swim. No communication was provided by Landmark pools that I needed a new pump until I reached out confused on what was happening. I would not recommend working with ******************* (project manager) - he was great while they were collecting large payments from us and then failed to fulfill promises; I had to follow up multiple times to get answers and get everything that had been agreed upon. Also, be prepared to clean up heavily after them - debris, water bottles, coffee cups, etc. - very messy (which is most bad contractors).

Landmark Pools, Inc. Response

10/25/2023

This customers remodel project began on September 6th and final major phase of construction took place on October 2nd, which was exactly the time frame of remodeling we projected. The salt conversion can not take place until at least 3 weeks after the interior is applied due to the manufacturers warranty guidelines. Adding salt to the pool earlier could cause staining to the finish. The customer is including the salt conversion waiting period in her review which should not be considered remodeling or construction. One other unexpected issue happened after the remodel - the existing pump would not start when we attempted to fire up the pool. Our service manager attempted to inform the customer of this issue as soon as he realized that the pump would not start. She did not answer the door although she was home. *************** was immediately notified to troubleshoot the pump. The very next day they determined a new pump was needed. A new pump was supplied as a change order which caused a delay in starting up the pool. The entire project is complete as of today. Regarding comments about communication - our office and project manager combined sent a total of 60 text messages and 19 e-mails updating the schedule and answering the homeowners questions during the construction and start up phase. We could have done a better job with regular cleanups of the job site but over all, we believe that we finished the original scope of work in a timely manner and were only delayed by the issues with the owners existing pump and the time it took to replace.

Customer Response

10/26/2023

On the comment "service manager attempted to inform me" - if I didn't respond to the door is because I work from home and could have been in a meeting. That's besides the point - a call or text from the project manager to inform me would have re-adjusted my expectations. Getting the new pump installed kept getting pushed without communication. I think that 60 text messages and 19 emails summarizes my experience - I went through multiple projects remodeling my home and the only times I found myself over communicating was because of issues (which was the exception and not the rule with all the contractors I worked with). Also to note that some of my 19 emails were expressing frustration and complaining about my main water line been broken, the faulty pump been left running which caused the pool to emptied down to the first step - both issues caused me water bill money (I have pictures, videos, texts, emails to support these claims), the mess left behind and the only time that my issues were escalated was on October 25th after I mentioned the bad ****** and BBB reviews. That's no way to treat a customer who just paid you over $22K. I'll also have to incur additional expenses fixing the pool deck which was damaged during the project - this is after I explicitly asked the project manager if I should wait to have it done after the pool and he promised that they would take precautions not to scratch or stain the deck.

Local BBB

BBB of West Florida

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Landmark Pools, Inc.

Business ProfileforLandmark Pools, Inc.

Contact Information

Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Overview

Products & Services

Business Details

Industry Tip

Customer Complaints

Customer Reviews

Most Recent Customer Review

Landmark Pools, Inc. Response

Customer Response

Local BBB

BBB Reports On

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Business ProfileforLandmark Pools, Inc.

At-a-glance

Contact Information

Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Overview

Products & Services

Business Details

Industry Tip

Customer Complaints

Customer Reviews

Most Recent Customer Review

Landmark Pools, Inc. Response

Customer Response

Local BBB

BBB Reports On