Business ProfileforNext Travel Destination

On 4/5/24 my wife and I attended a travel presentation given by Next Travel of *******. They offered incentives to attend the presentation. We thought their service might be beneficial to us and consented to pay their enrollment fee of $3,495. That was contingent upon saving money on a trip we had already booked. They gave us a number to call the following day to speak with their travel organizer to see if we would actually save money with their service. After spending several hours consulting with their organizer we would in fact only save $200 on a trip that would cost over $10,000 and we said that we would not continue enrolling in their service. The representative said she was only a worker and we should contact our salesperson but that she would let the office know we were cancelling our enrollment. We contacted our sales representative Jan the same day by phone and got no answer or reply to the voicemail which was left for her. On Monday I placed another call to the sales rep and still got no reply. I began searching the internet for someone in their office to call and couldn't located any number other than the travel rep I originally spoke with. On 4/8/24 I called back the travel organizer and she told me she couldn't do anything about cancelling but she would again report it to the "office". She gave me an email to write to which I did never thinking that they would go ahead with the credit charge that was supposed to just hold our account. I wrote the office stating that since we were cancelling we should be getting the incentives we were offered to attend the presentation. Several days later I got an email response stating that we should have cancelled in writing after 3 days. At that point we were already past their stated 3 day cancellation window. About two days after that we received a message from our credit card company that Next had charged our card. I called security to cancel the charge but they already resubmitted the charge.