ComplaintsforNext Travel Destination

• Initial Complaint

  06/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Please See Attachment

  Business response

  07/24/2024

  
  During the presentation that ************ and **************** attended, the presenter, ****, showed a slide from his personal trip that he and his wife had taken a few years back for one week in an over-water bungalow. The cost that they paid for that trip years prior was approximately $8,000. ************ stated that he was interested in taking a similar trip.  We do understand that ************ had a price that he felt he could afford for this trip, however it is illogical for ************ to assume that the price shown for a specific trip years prior would be the same regardless of length of stay and season. ************ called in asking for a 2 week trip to an over-water bungalow. He wanted the trip for this year in August. The price at that time for 2 weeks in the over-water bungalow was $19,547, our member discounted rate was $16,028 ($8,000 per week). This is a savings of $3518. ************ was not happy with the price, and we suggested that he look into traveling at a different time of year, such as in November when **** went. He agreed to look into dates at the end of November for 1 week rather than 2. We quoted him a rate of $6379 in an over-water bungalow at the Intercontinental which is a luxury resort. ************ continued to alter the parameters of the trip by stating that he needed business class airfare and other benefits from the resort such as free dinners, etc. Of course, we do not control what the resorts choose to offer their guests. The specials that **** received years prior may or may not be continued to be offered by the resort.
  **************** reached out to the concierge on 5/10 at 9:56 AM for trip rates, stating that her budget was $10,000. At 11:11 AM we emailed the requested quotes. On 5/14 at 11:25 AM the concierge reached out to the member at which time they agreed to look into a different time of year for a lower rate. They were sent updated rates at 12:37 PM. Each and every request by this member was responded to in a very timely manner.
  To clarify, ************ and **************** stated a  budget for their trip, our quote was under their budget by $3621. 
  ************ and **************** state that they think a refund would be fair. To be clear, these members have used the product for airfare from Ft. ***** to *********** and have enjoyed the benefit of using their Concierge to locate the lowest rate. Their membership is still active and capable of providing the travel discounts that they were shown during the presentation. We look forward to helping them with their future travels.
  
  

• Initial Complaint

  05/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 4/5/24 my wife and I attended a travel presentation given by Next Travel of *******. They offered incentives to attend the presentation. We thought their service might be beneficial to us and consented to pay their enrollment fee of $3,495. That was contingent upon saving money on a trip we had already booked. They gave us a number to call the following day to speak with their travel organizer to see if we would actually save money with their service. After spending several hours consulting with their organizer we would in fact only save $200 on a trip that would cost over $10,000 and we said that we would not continue enrolling in their service. The representative said she was only a worker and we should contact our salesperson but that she would let the office know we were cancelling our enrollment. We contacted our sales representative Jan the same day by phone and got no answer or reply to the voicemail which was left for her. On Monday I placed another call to the sales rep and still got no reply. I began searching the internet for someone in their office to call and couldn't located any number other than the travel rep I originally spoke with. On 4/8/24 I called back the travel organizer and she told me she couldn't do anything about cancelling but she would again report it to the "office". She gave me an email to write to which I did never thinking that they would go ahead with the credit charge that was supposed to just hold our account. I wrote the office stating that since we were cancelling we should be getting the incentives we were offered to attend the presentation. Several days later I got an email response stating that we should have cancelled in writing after 3 days. At that point we were already past their stated 3 day cancellation window. About two days after that we received a message from our credit card company that Next had charged our card. I called security to cancel the charge but they already resubmitted the charge.

  Business response

  05/29/2024

  Please be advised that I have been retained by Next Travel Destination with regard to the complaint filed by *************************** with your organization.  There is no legal basis supporting a refund or a chargeback in this case.  I have attached a copy of the contract that governs this transaction and my client has in no way breached this contract.  I will first draw your attention to the fact that in the *********** Services Software Licensing Agreement (the Agreement) dated April 5, 2024 between Next Travel Destination (the Licensor) and ****** and ************************* (the Licensee).  Section 14 of this Agreement clearly details the requirements for the Licensee, and none of those requirements were met and therefore ****** and ************************* are not due a refund and cannot cancel the Agreement after the expiration of 3 business days in writing.  This was not done.  Furthermore, my client has incurred unrecoverable costs associated with fulfilling its obligations under the Agreement and therefore a chargeback would essentially rewrite the terms of the Agreement and result in tangible economic damages to Next Travel Destination.

   

  Additionally, in Section 15 of the Agreement entitled Entire Agreement, it clearly states (t)his instrument contains the entire agreement of the parties with respect to the subject matter hereof and supersedes all prior agreements, written or oral, with respect to the subject matter.  It may not be changed orally but only by an agreement in writing signed by the party against whom enforcement of any waiver, change, modification, extension, or discharge is sought.  The Licensee (****** and *************************) are not entitled to recharacterize the terms of this written Agreement and enforce terms that they would now prefer to have agreed to.  Additionally, ****************** claims that the Agreement was somehow contingent on travel they booked.  This is clearly not the case and such a contingency does not appear in the written Agreement executed between my client and the Licensee.

   

   

  It is well settled law in ******* that the terms of written contracts are enforceable.  In the complaint filed with your organization, *************************** referred to telephone conversations that allegedly took place whereby the Licensees allege they attempted to cancel the contract within the 3 day period of time and that the Licensee was never informed of having to send a certified letter requesting cancellation.  Clearly in Section 14 of the Agreement, entitled Right of Cancellation, which both ****** and ************************* signed and initialed (both the Agreement as a whole and under this specific Section 12), Cancellation is effective only if delivered to the Licensor at the address listed below via mail.  Cancellation must be in writing and sent by certified mail postmarked on or before the third business day following the execution of this Agreement..Verbal cancellation that is not accompanied by written cancellation as noted above, shall not constitute a valid cancellation of the Licensing Agreement.  These are clear and unambiguous contractual terms in writing and for ****** and/or ************************* to claim that they were never informed of having to send a certified letter requesting cancellation is both untrue and disingenuous.  Quite obviously the reason that cancellation terms are required in writing is to avoid just such self serving misrepresentations by parties seeking refunds to which they are not entitled.  If such phone calls were all that was required, there would be no way for my client to prove that such phone calls did or did not take place and the costs of recording and cataloging all phone calls would be enormous, and would require both parties to consent under Florida law.  Credit card merchants also have written terms and conditions with their customers and both parties are bound by those terms unless the terms are in and of themselves unlawful.  My clients Agreement is a lawful and legally binding contract.

   

  In conclusion, my client has fulfilled all of its obligations under the terms of the Agreement and ****** and ************************* are not due a refund since they did not cancel the Agreement within the conditions and terms of the Agreement.  Please contact me directly regarding any issues regarding this complaint or any others concerning my client.  Thank you for your prompt attention to this matter.

   

   

  ***************************, JD, MBA, MForAcc, MSEAT

  Attorney at Law

  ********* ****** & Acquisition ******************** of ****** & Acquisition Advisors

  Master Analyst in Financial ******************************* of ********* Valuators and Analysts

  ********* *************************** of ********* Fraud Examiners

  ********* Exit Planning Advisor, Exit Planning Institute

  ********* ************************************ Business Brokers Association

  Licensed *********** Broker, State of *******

   

  

   

  The ************************ P.L.

  ********************************************

  Windermere, ******* 34786

  Phone:  ************

  Fax:  ************

  ******************************

  www.entrepreneurlawctr.com

   

  IRS Circular 230 disclosure:  To ensure compliance with requirements imposed by the **** we inform you that any U.S. Federal tax advice contained in this communication (including any attachments) is not intended or written to be used, for the purpose of avoiding penalties under the Internal Revenue Code, or promoting, marketing, or recommending to another party any transaction or matter addressed herein.

   

  The information in this e-mail is intended solely for the use of the party to whom it is addressed any may contain information that is privileged, confidential, subject to Federal Rules of Evidence 408, or otherwise exempt from disclosure under applicable law.  Recipients should not file copies of this e-mail with publicly accessible records.  If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited.  If you have received this communication in error, please immediately notify us by telephone, at **************, or e-mail, and delete the original message.

   

  Customer response

  05/30/2024

   
  Complaint: 21663868
  
  I am rejecting this response because: OF THE FOLLOWING EMAIL CHAIN LISTED BELOW MY EXPLANATION

  This clearly shows that 26 hours after engaging in the business' contract we stated that we didn't want their services.  They were aware of our concerns from the moment we signed their contract and regrettably gave them our credit card number.  We were under the assumption that it wouldn't be processed for payment if we didn't chose to go ahead with the agreement.  At this point we have no services provided, only a credit card charge which is under dispute.  I have attached a copy of my emails to them since there is no way other than email to contact them.  This company doesn't care about providing me a service they just want their money to rope me into a contract I don't want.
  
  Sincerely,
  
  ***************************

  Next Travel Cancellation Email Problems
  *************************** <**********************>
  Apr 9, 2024, 4:03?PM
  
  to ntraveldestination
  
  
  On Friday my wife and I attended a Next travel presentation. At that time we agreed to join Next Travel but it was contingent upon rebooking a trip we had already booked with a travel company.  After speaking with **** and going over all the costs involved in our rebooking it became obvious that we would not save very much at this point.  We looked at other possible savings and although there were savings to be had we determined it was not enough to warrant enrolling in the program.  We told Para on Saturday that we were cancelling and backed that up with a call to our representative ***.  Since we didn't hear from anyone I again tried to reach *** on Monday with no contact.  Today I left a message and **** returned my call.  She informed me that she would again relay my cancellation to corporate but I needed to sign a cancellation form which I don't have. 
  Please consider this note as an official notification of my cancellation and I would like to  have my original promotion incentives reinstated and returned to me.
  
  
  
  
  *************************** <**********************>
  **********************************************
  Apr 11, 2024, 1:29?PM
  
  to ntraveldestination
  
  Good Afternoon,
  Two days ago I wrote to you concerning our cancellation of a Next Travel plan which never got initiated.  I asked to be contacted regarding obtaining the promotional incentives we were supposed to receive after the presentation.  To date I have had no contact from anyone at your office. Please contact me regarding this matter.
  **********************      ************
  
  
  ******************************************************
  Apr 15,  2024, 6:26?PM
  
  
  to me
  
  ******************,
  We have not received a certified cancellation letter from you. Can you please confirm the date that you mailed your letter?
  ******************************************************
  
  ***************************
  
  Apr 16, 2024, 9:08?AM
  We never had a letter to send in to you. If you would like one for your records please email it and I will fill it out and return it to you.
  
  
  
  
  
  Apr 16,  2024, 9:40 AM
  
  
  Please refer to your contract, Page 4 section 14. The contract requires a cancellation letter be sent via certified mail within 3 business days.
  
  
  *********************************************************
  
  
  Apr 16, 2024, 3:30?PM
  
  
  to Next
  
  You have to be kidding.  We verbally called our representative ***, who never got back to us and spoke with **** who said she would relay our cancellation message to you on the day following your presentation.  I backed it up with my email asking for the travel incentives never believing that you wouldn't have cancelled our enrollment.  We didn't have the contract materials to refer back to.  I have our email chain.  I am going to dispute your credit card charge as soon as that is legally possible.  Your company apparently is far from reputable.  If you don't reverse the credit card charge before my dispute is permitted to be processed I will contact the ******************** responsible for your oversight as well as posting my experience with your company online. 
  
  
  ********************************************************

  Next Travel <*****************************************************>
  
  
  Apr 16, 2024, 3:39?PM
  to me
  
  We will enquire with our legal team, however your contract clearly states the cancellation process. Do you have a copy of your contract? We will look into this further and get back to you.
  
  ************************************************************
  
  
  *************************** <**********************>
  
  
  Apr 16, 2024, 4:06?PM
  
  
  to Next
  
  This shouldn't require legal review.  We didn't keep the contract since within 26 hours of completing our presentation we spoke with Para and thoroughly went over the travel plans we discussed at the presentation.  We were told **** would assist us and we could see that we would immediately be saving money using your services.  The dollar savings were minimal and our enrollment was always contingent upon the programs' ability to save us money.  We told Para that same day that the numbers didn't work for us and she agreed that there weren't significant savings in our case.  At that point we thanked her for all her help and research she did and she informed us that she would report our intent to cancel to corporate since she only handles reservations.  She told us to contact our representative *** which we did immediately.  We never received a response and followed up with a second call after the weekend.  
  It is really shameful to attempt to rope consumers into a contract in this manner by simply pointing to a legal technicality when in reality we canceled in 26 hours.
  
  
  ********************************************************
  
  
  
  Apr 22, 2024, 4:19?PM
  
  
  I don't know if you are independent of *********************** or simply are employed by her.  You should be aware of the fact that I sent the following email to her today.
  
  
  ******,
  Since I have had no response to my email to you I will consider your intents to honor my request as being non compliant.  I will therefore continue to challenge your charge on my credit card and file a complaint with the Florida Consumer Complaint Commission.  In the event that I don't have any further correspondence from you I will follow up with complaints to the BBB and the Travel ****************** you mentioned in your presentation.  There are other avenues available for me to explore as needed.
  It is regrettable that you have forced me to be negative about this but your actions have been far from reputable.
  
  
  *********************************************************
  
  
  Next TravelTue, Apr 23, 2:24?PM
  
  
  to me
  
  
  
  ******************,
  A certified cancellation letter was not received within the allowable rescission period. This is a binding contract with a clear cancellation policy, which you initialed and signed. We cannot alter our contract to make it more lenient for you just as you would not want our obligations within the contract to waiver. For you to be upset with our company is illogical. We are unclear as to why you chose not to follow the instructions within the contract. If you are threatening litigation then we will forward this information on to our attorney.
  ************* has been travelling as well both her and her husband have had hospital stays. All communication regarding your contract should be sent to this email.
  
  
  ************************************************************
  
  
  
  
  Me                                                      Apr 24, 2024, 9:55?AM
  
  
  As was previously stated we terminated our agreement 26 hours after it was signed. We told your representative Para and she told us to contact *** which we did immediately and received no response. We were also told that our intent to cancel would be relayed to corporate by ****. We trashed your paperwork since we immediately took action to cancel our agreement. Two of your cancellation days fell on the weekend and would have been of no use to us in response even if we were aware of how to do it.  We have no access to your services and you are simply playing a legal technicality game to take our money for a program we rejected after working with Para the day following the p

• Initial Complaint

  12/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Tuesday, December 12, 2023, we attended a presentation given by the Next Travel Destination at the Hilton Garden Inn in **********, *******. For attending this presentation, we were promised and assured a $50 restaurant gift card, a two night stay at a Hilton, and a $150 **** Debit card, as well as a 4 night cruise for which we would only have to pay port charges and taxes and gratuities. After a nearly 1 hour presentation, we were told the cost to join was nearly ten thousand dollars. We were not interested in joining and were given certificates to redeem the gifts. Once back home, we attempted to redeem the cruise. After two days of nonsense back and forth on the phone with a company called ******, they claimed that we had to pay a $100 dollar registration fee plus an additional almost $500 and the port fees and taxes of $90 per person for the cruise. In addition, they charged $49.50 registration that they claim we will not get back, even if we do not take the cruise. Regarding the other gifts, we had to send a self-addressed stamped envelope to receive those. We did so today, so it remains to be seen whether or not those items will even arrive at our home. I have attempted to contact Next Travel Destination upwards of 5 times. Most times, I am sent to voicemail. Of the two times that I was able to speak with someone, once was someone in a foreign country who claimed she would pass on a message for someone to call me. When someone did, she claimed that I needed to speak with a supervisor and that she would make sure that someone called me. Since that call, I have left several messages and have not heard back from anyone. I believe this company is a huge scam that preys upon mostly senior citizens who are on a limited income and are just trying to save money so that they can travel in their golden years.

  Business response

  01/15/2024

  Though the Levines did not purchase our product. Their concerns are with the promotional gift for attending. We have communicated a positive resolution to their concern.

  Customer response

  01/16/2024

   
  Complaint: 21016805
  
  I am rejecting this response because: Unfortunately but not surprisingly, H3636303732**313637H is lying to you. While they offered
  to pay some of the charges their own marketing company is trying to impose upon
  us, they are not even close to the exorbitant fees that the marketing company
  charges, supposedly on behalf of the cruise line, to cover the port charges and
  taxes, etc. We did NOT agree to this solution, but rather asked Next H33**383734**36313437H, since
  they made the promise of the cruise in the first place, to book our cruise
  themselves, and we would pay the port charges and taxes per the cruise
  lines website per our original agreement with H3636303732**313637H .They repeatedly ignore this request, instead, over and over,
  directing us to the bogus marketing company. They also continue to neglect the
  fact that we still have not received our promised gifts from the marketing
  company despite our following directions exactly. Again, it is a sham in which we
  are asked to pay high fees to receive these gifts.
  Below is a quote from a complaint on the Better Business website regarding this
  company that is similar to our own:
  
  "I purchased the ability to use the H31353532**34**303638H agency for 10 years with the company furnishing their concierge service
  to me to book rooms cruise resorts air H31353532**34**303638H etc. But in purchasing the agreement was to give me 4 weeks a
  year at high end resorts at very low prices example they offered a week in ****** at the Marriott for $800.00 for
  a week and other high end for as low as 499 but when I try to buy those the concierge doesn&#**;t know anything
  about them I&#**;ve emailed for over 7 months trying to get a manager or the owner to talk to me no one will call me
  or email me I finally talked to a *** he said he was a manager and would try to answer questions but after a
  week all he did was play games never letting me get phone numbers to the owners who sold me this scam they
  run and will not call you back at all for over 7 months I&#**;ve got emails to prove they won&#**;t reply even after their
  people tell me they&#**;ll give it to the corporate office still no reply it&#**;s a scam to sell the agency use. But I want my
  4 weeks per year for 10 years or my money in full paid back to me I have turned thus case over to attorney and
  intend to file suit and or other actions to expose this scam"
  
  
  Neither the H363137**3238313831H, nor other innocent victims, should be taken in by this horrible
  scam in which this company preys on people who just want to H31353532**34**303638H at reasonable
  prices.
  
  Sincerely,
  
  ***************************

  Business response

  02/19/2024

  Please be advised that I have been retained by Next Travel Destination to respond to Complaint #********.  The complaint filed with your organization by *************************** is without merit.  She was provided a free gift as promised, but was simply unhappy with the gift.  The gift required a relatively small registration fee for a free cruise, excluding port fees and taxes.  The features of this gift were explained in detail and my client obtained written evidence from **************** agreeing that these were the terms.  **************** did not join the travel club, but still is filing a complaint with your organization simply because a free gift was not to her expectation.  My client owes no duties to **************** and engaged in no fraudulent, unfair or deceptive conduct.  Despite all of this, my client attempted to resolve the matter amicably, but without success.  It is noteworthy that **************** did not join the travel club and was not damaged in any way.  Instead, she is simply trying to extort my client for further compensation to which she is not entitled by filing meritless complaints with organizations such as the Better Business Bureau.  ****************** unhappiness is not something my client can solve despite their best efforts.  This complaint is without merit or legal significance.  Please respond to me directly since I am now representing my client with regard to this an any other complaints filed with your organization.  I look forward to your response to resolve this matter and do not expect that this complaint will adversely effect my clients ratings with your organization.  Should that be the case, I have been authorized to take reasonable legal action to protect my clients public reputation.  Thank you in advance for your prompt attention to this communication.

   

  Customer response

  02/21/2024

   
  Complaint: 21016805
  
  I am rejecting this response because:

  I will address your threatening post line by line. First, you state that The
  complaint filed with your organization by *************************** is without merit.  She
  was provided a free gift as promised, but was simply unhappy with the gift
  

  This is untrue. I was promised (and I have documentation from Next Travel) a
  cruise, a $50 ****** Restaurant Gift Card, a 2-night ************ stay, and $150
  spending money in exchange for several hours of my time. I received NONE of
  these even though I followed the directions (sending a self-addressed, stamped
  envelope, etc.) TWICE to the company who was supposed to provide these.
  

  Your rebuttal states The gift required a relatively small registration fee for a free
  cruise, excluding port fees and taxes.

  I was not made aware of any fees ($99) until AFTER I mailed in the required
  paperwork. In addition to this small fee, I was told I would have to pay port fees
  and taxes (I was aware of this) that amounted to nearly twice what the cruise
  company was actually charging. I did the research; I can confirm this. In order to
  receive the free cruise, I would have had to pay more than I would have had I
  booked the cruise myself through the cruise provider. Meanwhile, I am STILL
  waiting for the other gifts promised me.
  

  You claim My client owes no duties to **************** and engaged in no fraudulent,
  unfair or deceptive conduct.  Despite all of this, my client attempted to resolve the
  matter amicably and that I am trying to extort my client for further
  compensation. 
  

  Again, not true. Your client claimed they would provide compensation for my
  time. Instead, they hired another company with a horrible reputation and a D
  rating to provide what Next Travel had promised. The marketing companies have
  track record of taking the fees and not providing the cruise, gift cards or hotel stays
  

  WE attempted to resolve this amicably by saying we would forgo the other gifts if
  Next Travel would provide the cruise and that we would pay the taxes, port fees,
  and gratuities. You state that Next Travel cannot provide this. Why not? Isnt
  Next Travel a travel company? Who better to set up a cruise? You accuse that
  
  Again, we have received nothing for our time. Please get your facts straight before
  sending idle threats.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the ability to use the travel agency for 10 years with the company furnishing their concierge service to me to book rooms cruise resorts air travel etc. But in purchasing the agreement was to give me 4 weeks a year at high end resorts at very low prices example they offered a week in ****** at the Marriott for $800.00 for a week and other high end for as low as 499 but when I try to buy those the concierge doesn't know anything about them I've emailed for over 7 months trying to get a manager or the owner to talk to me no one will call me or email me I finally talked to a *** he said he was a manager and would try to answer questions but after a week all he did was play games never letting me get phone numbers to the owners who sold me this scam they run and will not call you back at all for over 7 months I've got emails to prove they won't reply even after their people tell me they'll give it to the corporate office still no reply it's a scam to sell the agency use. But I want my 4 weeks per year for 10 years or my money in full paid back to me I have turned thus case over to attorney and intend to file suit and or other actions to expose this scam.

  Business response

  12/28/2023

  This is in response to ******************** false claims regarding the use of the product and the customer service. First of all, ****************** does not have 10 years worth of usage of the software, he has lifetime usage which can also be passed to his family members who can use it for their lifetime. Within ******************** purchase he has the option each and every year to use up to 4 condo weeks (along with unlimited hotel stays, cruises and any other form of travel).  ****************** has received 23 emails from his personal Concierge between 4/20 and 12/18/23. For him to state that he has tried to reach us for 7 months with no response is preposterous. He has also had multiple phone conversations with his Concierge to discuss condo stays and other travel that he has expressed interest in. To say that his Concierge doesnt know anything about the condo stays is untrue and insulting. Our knowledgeable Concierge has offered ****************** a wide range of condo options at his request, covering detailed information regarding location, amenities, room size, etc. Yes ****************** did request that a manager call him, and that call was returned promptly. Our manager discussed condo stays with ****************** and attempted to offer insight on different travel locations. We have a plethora of condo stays available on our site. Attached please find 5 condo stays that were found on the site today which took 10 minutes of search time. This is just a very small sampling of condos that we offer at discounted prices throughout the world. Do we have every condo location throughout the world available every week of the year? Of course not. Every rental is based on availability.  If he chooses to book any vacation stays he can either book them directly from the website or through his Concierge, as he did with the cruise that he booked with his Concierge saving him $900. Our product works exactly as promised and is capable of providing numerous discounts and opportunities. We look forward to helping ****************** plan many wonderful vacations.

  Customer response

  01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought this so-called vacation saver in July 2022. We used it a couple of times only to realize that we could had booked it in less time for a lesser amount of money. Now that we have tried to get in contact with the company which is hard to do when you're not satisfied with their program they don't want to answer, or they hang up like they aren't who you are trying to contact. Their company name alone won't show up in a web search and if you don't pay, their reoccurring yearly fees that just adds to the fact they are taking you for all they can, then you can't even get into the web page they give you. I believe they are a shady company that takes all they can from anyone they can lure in with promises that anyone can do on their own. I don't believe a company that is on the up and up would make it so hard to contact them. We truly believe that we deserve a full refund for our trouble and in the way they tricked us into thinking that we were going to save a lot of money for something special that isn't special at all. We actually paid about $900 more for a cruise through them that we could have gotten for less. Once it was booked through them, we could not get out of the one they booked. This is one of many complaints that I believe this company is aware of but does nothing. The phone number of the person that gave the speech won't even answer their phone like they said they would. How sketchy. Please warn others about this company. All they do is take, take take.

  Customer response

  01/14/2024

  I guess they can get away with it then. I was contacted by them, and they did let me know that they had received your message, so I know that they are just playing the game. When I received the call, I listened to what they said, but they are still trying to justify their actions and wanted me to book more travel through them. The person I spoke with was very upset at me for filing a complaint and stated that it was personal to them because one of the issues of us planning a cruise through them that was costly to us was completed by their sister. What a completely unbusinesslike action. 

  Unsatisfied consumer

  ***************************

  Business response

  01/18/2024

  We have had frequent and consistent communication with ****************. She spoke with her Concierge multiple times and received cruise quotes with discounts ranging from $280-$700 dollars. **************** was very happy with the discount offered and made her booking on September 30, 2022. This was a fully refundable cruise up until November 6, 2022 which is the date she made her final payment.  If a cruise line has empty cabins within closer proximity to the sail date they do have the prerogative to offer deep discounts in order to fill the cabins. 

  Customer response

  01/19/2024

   
  Complaint: 20888544
  
  I am rejecting this response because: They are not telling the truth at all. We were told that we could not get a better price or cancel without losing money. We were led to believe that we were stuck with the cruise that we had already paid for. Again, this company is very hard to get ahold of and as you know they don't respond to even the BBB with any urgency. I guess they thought they could call me recently and brow beat me into taking another cruise with them and paying more money. Again, the person that called me a week ago stated it was personal to her because the person that helped us get the so-called discount cruise in 2022 was her sister. This company needs to be more visible to customers and complaints. They hide behind a website that is hardly accessible. I wonder how many other customers that have been taken advantage of that doesn't know how to contact the BBB when they cannot get the company to answer their pleas of help with their dishonesty. I am a good researcher and still cannot find an avenue to get through to them without the BBB. The phone call I received the other day was the first time I have received any contact since this whole thing started in 2022. I felt threatened and helpless, like they were telling me they could get away with this and there was nothing the BBB or I could do about it. No company should be able to do that to anyone.
  
  Sincerely,
  
  ***************************

  Customer response

  02/22/2024

   
  Complaint: 20888544
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  02/25/2024

  Just because a business has a contract with someone that they mislead; it doesn't give them the right to bully its customers, tell the customer that they were satisfied with their service when they were not, or just be obtuse about the complaint. Lawyer or not I will continue with my version no matter how they think I should feel about the situation. I feel bad for all of the unexpected people they will continue to mislead and get their money. I also believe that this company should not be able to continue their business though legal means just because they found a loophole to do so. If you cannot do anything about them, I understand, but I will continue to look for a way to let others know about their deception.

• Initial Complaint

  03/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction date: 1/27/2023 Amount of transaction: $6,650.00 (part of my retirement). My age: 80 years of age. Problem: Next Travel Destination Activation Timeline Stated the following: "The Licensor will provide the Licensee access to the Software Licensed through this agreement within two business days from the date that the required payment(s) are received by the licensor. The Licensor shall provide the user ID and Password to the following e-mail address of the Licensee." They did NOT provide it in 2 business days. It ways 4 Business days Transaction date was 1/27/2023, ID and password were received on 2/2/2023 which is 6 days, remove the two days for the weekend (although they work Saturday) leaved 4 days. Now, if they can't delivery on that item in the contract, how can I trust them on anything else in the contract. Help me get out of this contract and my retirement money back. I have bank statements and e-mails to back up my claim, ***** ******** ***** ********* ** ***** ****** ** ***** ***** ********

  Business response

  03/27/2023

  Response to the complaint is the attachment.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩