Business ProfileforSaltwater Builders LLC

On 11/13/2020, I went into an agreement with Saltwater Builders.com to design a land dock with a gang ramp to a floating dock in the amount of $20,000. I paid the deposit up front of $10,000 on 11/13/2020. I waited 2 years for the project to get completed. The project did not get underway until 3/4/2022 at which time the river was up and not in its natural bank. Once the dock was completed and the river went down into its natural bank the floating portion had been placed in an inaccurate place and needs to be moved about 3' out. I received confirmation that the dock indeed needed to be moved out and an agreement was made that I would buy a Metal gangway at $7000 - the current gangway was bowed and in the incorrect position on the dock. The company would take on the cost of moving the dock into the proper position Per a conversation between myself, *********************** and Forest via conference call 8/9/2023. I have not received any more communication other than an email I sent on 8/10/23 to confirm the conversation. Today I received a disturbing conversation via text with Forest that they were waiting for a deposit - I never received a revised invoice nor was I told about paying another amount of money up front before they would fix the mistake that they already agreed to repair. Apparently, they do not want to uphold the verbal conversation we had in response to a revised invoice by claiming to "have so much going on that it had slipped their mind. I find the company to have delt in bad faith by not doing its due diligence in locating the geographical survey for the natural riverbank, to make sure the dock was placed in the proper location. I just want to get the project completed in good faith like we discussed and get it handled Quickly. 3 years is plenty of time to handle a customer issue and I have been more than accommodation and patient.