ComplaintsforTwo Men and A Truck

• Initial Complaint

  09/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On August 2nd, 2023, I requested the services of Two Men and a Truck located in *******, **. I was using their services to relocate from Palm Harbor to ********. I had contacted them a few days prior and set up the service. I had paid a deposit of $260.00 to secure the date and time of the service. I was given an estimated price and told that the final price and payment would be done at the completion of the service. After the service was completed, I was passed an **** from the Two Men and A Truck employee. He stated that this would be the FINAL payment and signature required to complete the transaction/service. The **** had a total and final balance of $680.00.I confirmed with him that this was the final amount and no further charges would come up. I paid and signed for this amount. The following day around noon I received a phone call stating that the employee made a mistake and I still had a remaining balance of $281.65. I was hesitant to pay due to the previous day confirming with the employee the final amount and confirmed. My significant other who was unhappy about the situation spoke with an unpleasant, rude, and unprofessional manager. The manager at the time could not provide a breakdown for the additional charges and continued to say it was a mistake on the employee's behalf. The manager then proceeded to go around my significant other, leaving me a voicemail requesting to speak to me because he was unsatisfied with my significant other's response. We then decided to refuse to make this unjustified payment. Since then they have been harassing us with phone calls, letters in the mail, and threats to be sent to collections. I am very disappointed and unhappy with the service and the company's approach to the situation. My experience has felt very much like a scam and a scheme for money.

  Business response

  10/17/2023

  Attached I have included our contact with the customer as well as their original sales order. That day we had sent out a newish driver and he had filled out his sales order wrong due to fees added for the junk removal services that we had done for the customer, as well as the 4 hours that our workers had worked. We contacted them explaining the situation on why they were billed incorrectly, and the services done for them the total of the move after taxes was $1,221.65 which you can see under ********************* Sales order.PNG in attachments. There deposit of $260.00 would be subtracted from this amount which remains a balance of $961.65 the price they should have been charged. Unfortunately, our driver made the mistake of not putting on his sales order at the time the deposal fees and his hours worked.  Which cause an incorrect amount charged of $680.00 when it should have been $961.65 give us a difference of $281.65. I have spoken to our GM, and we have come to the conclusion that we are not going to try and collect the $281.65. This was our mistake, and the customer should not be contacted and try to be collected from when we made a mistake on our end. I am a new **************** specialist here at two men, I started in September and this situation was done wrong by our pervious **************** specialist, I am proud to have fixed this situation in a peaceful manner for everyone. 

   

  Customer response

  10/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  on june 27 2022 I hired 2 men and a truck to move me from ********************************* to ******************************************************. i paid them $1,065.00 and was stupid enough to give them a $140. tip before I saw all the damage. The head mover said that he had taken pictures of the damage done to queen size bed that was not fixable and rocking chair. Upon closer look when I was unpacking they broke my 64 inch flat screen t.v. it was cracked and not workable. They also lost my 2 living room end tables and broke 2 lamps. also missing is a box of kitchen items. So much of my furniture is scratched unbeliveable. I tried numerous time to settle this and was not even given a response from management.

  Business response

  08/31/2022

  Business Response /* (1000, 13, 2022/08/16) */ We have reached out to this customer to no response from her. This customer also signed off on her sales order which includes a section stating: "Damages: All items have been received without visible damage except as noted on shipping documents." The ball is in the customer's court and we are waiting to hear back from her. Thank you! Katie E. Business Support Specialist Consumer Response /* (3000, 15, 2022/08/17) */ They never reached out to me. I stupidly signed the document trusting the man in charge that pictures of damaged was documented with photoes. I never realized the missing items till i unpacked which i think is reasonable. ****** ******* XXX XXX XXXX new phone number when they moved me to a new address, logical

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