Business ProfileforTravelotickets.com
Additional business information
BBB conducted an investigation based on a recent Scam Tracker report and consumer complaints concerning service issues. Consumers allege the business is not following through with booking reservations as originally priced resulting in increased costs.
"My mother purchased roundtrip airline tickets through TravelOTickets for $210 in May for a flight in August. The day prior to leaving, she did not receive the email with the boarding pass information as promised. She went online to the airline directly to get her boarding pass with her confirmation number only to find out that her flight reservation had been canceled. She called TravelOTickets and was promised a refund for that flight then they booked her a one-way flight for $287 which she paid for and figured out how on her own to get home the following week. She never received her $210 refund after repeated attempts and promises by employees named Remington and Tomas. I contacted the airline directly to ask why the flight had been canceled using the confirmation numbers given (as at one point TravelOTickets sent an updated confirmation number for the flight). I was told these were marked as fraud as they had been paid for using another person's credit card account. I then contacted the company and they said they would give a refund but could only do a partial by credit card and the rest would be paid by check. Then I was told they could not issue a check but would like to have my Vemo account information or a routing number for my bank account to transfer. This is when we ended the conversation. My mom was issued an $87 refund to her credit card but is still out the $200 plus the additional one-way fare she had to purchase to get back home. The employees of this company lie on phone and in emails as they do not do what they say they will other than take your money. They then blame and accuse the innocent of wrongdoing to coerce them into giving out additional personal information to get the issue resolved."
The business website was created 2/6/2020 and was recently renewed 1/20/2023.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 2005 E Fowler Ave # 1, Tampa, FL 33612-5503
- BBB File Opened:
- 3/31/2021
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of ST43065 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 8/19/2025.
These agencies may include:
Florida Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee FL 32399
- In September 2021, BBB confirmed that Travelotickets.com, has not obtained a necessary Sellers of Travel license with Florida Department of Agriculture and Consumer Services. Such a license is required in the State of Florida for services this business is offering.
- Additional Contact Information
Phone Numbers
- (800) 561-1203Other Phone
- (844) 313-1898Other Phone
- (800) 561-1203
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
5 Customer Reviews
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Most Recent Customer Review
Karen S
1 star08/12/2024
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