ComplaintsforManagement and Associates

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jan 2 - Water leak discovered on outside of condo underground near outdoor spigot. ********************** stated they will get it repaired "tomorrow" each time they have talked to my relative at the property. Jan 17 - relative still being told a plumber will come tomorrow. My emails have gone unanswered (Email sent: To ***************************** on Jan 16, 17, and 18th demanding a repair be complete by Jan 18). A gentleman name *** is a VP/HOA with them has communicated with a relative staying at the property but no repair action taken place as of this 2PM Eastern 01/18/24. ********************** maintenance provided a tool for my elderly relative to manually turn water on/off as needed sometime around Jan 12. The sediment from this is flowing through the tank less water heater. The health issue this water leak places on anyone needing to drink water is a concern.

  

  Business response

  02/02/2024

  Good afternoon.  I will be responding to this complaint on Monday.  I appreciate you reaching out again.

  

  Business response

  02/06/2024

  The homeowner doesnt live there,its a family member, who we were in contact with the whole time, ********************* spoke to her multiple times. ************************* printed out the Pasco County water reimbursement form and spoke to her about getting accredit from *************,since they are individually metered. 
  
  I was notified on December 30,Saturday, there was a leak, and water puddling by the building. ***** went to the unit, said it wasnt bad and we opted to wait until Jan 2nd to have a leak detection company come out to avoid any emergency or weekend fee.Ferral Plumbing was out with a leak ***************** on Jan 2rd. I received their Estimate on Jan 2nd as well. Leak invoice and Estimate are attached.
  
  On Jan 3rd, WORK ORDER NUMBER:  ***********, **** sent a request to ******************* for another Estimate. ***** gave us an estimate of about $400, but didnt show up until January 9th to give us the estimate. He told ***** and ** he would be out the following Monday, which would have been 12th. ***** and *** told the Resident living there. I didnt hear from The owner until January 16th. I attached that Email.
  
  We werent aware of any sedimentin the water until the email on the 16th.  Tankless water heaters also need to be flushed out once per year, just like a regular water heater. ***** and *** both agree, unless she is going to prove that she has flushed it yearly, they wont be reimbursing her for that.
  
  The leak was repaired on January 19th. 

  Customer response

  02/06/2024

   
  Complaint: 21164274
  
  I am rejecting this response because: The idea of not contacting the owner is bull. I own it, they should have contacted me also. The idea they leave someone without potable water for 17 days is outrageous. The company is less than responsive and I will take this further with the **** They need to be held accountable for negligence.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  01/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1) we did not get more than a brief notice about zoom meeting and i could not attend. 2) when meeting occured they steered it to their own agenda and ignored and did not give anyone a chance of rebuttal. 3) when budget came out it was with no response time or accurately describing what they were doing or why. 4) as far as board members go this is the first hoa where it only reffers to them in first names. no locations or contact numbers available to members for complaints and contact. 4) a schedule of work to be done in the future is not given but what is going to happen immediately is. 5) manager is given too much oversight as the board is supposed to be in charge of manager and direct him not the other way. 6) manager is never available to help anyone in bay at cypress creek and when asked when he is here gives different times and days. 7) as far as budget. in my old hoa all expendatures had lines and times the different expendatures would be used and are budgeted for. this includes roads structures and importantly roofs pool vehicles and machinery we do not have any insight as to this as displayed by the fact we dont have a fund for the roofs that are aged out. 8) no oversight for violations both as far as conditions or rental agreements and even animal control.. i am sure more could be added here but as i am only here since april 2021 they are the most apparent. thank you..****** ****** ************************.. homeowner ******************

  

  Business response

  03/30/2022

  Business Response /* (1000, 5, 2022/02/02) */ Contact Name and Title: Jaime L B., VP Contact Phone: XXX-XXX-XXXX Contact Email: *********************** Florida Statutes require 14 day notice of a budget meeting. I have attached the package that was mailed to each owner 14 days in advance of the meeting. This was a board meeting and not a membership meeting. Anyone wanting to speak would have had an opportunity at the end of the meeting, not during the meeting. That is typical in an HOA. The Statute requires the Board to mail out notice and to send a copy of the proposed budget if requested. We sent a copy of the proposed budget in the original mailer to all owners in advance. There is no requirement by the Statute to give out Board members last names, addresses or phone numbers. All correspondence is to come through the management company. Item #6 states that the manager is never there. I have asked the manager to post his schedule and he should not alter it unless in an emergency. The Board advised that at the budget meeting the Board went line by line and addressed each GL account. I am not sure about the claim as I was not in attendance; however, neither was Mr. ******. ************** had a professional reserve study done which dictates the age of the roof and the expected funding required. This tool is used to prepare the budget. There are no rental restrictions or purchase restrictions in the community. The only pet restriction applies to aggressive breeds. Aggressive breeds are to be reported to the management. Unfortunately, that process usually happens after they have moved in. I feel that many of Mr. ******'s frustrations come from not being familiar with the documents of the Association. I would be happy to go over these with him. He can reach me at XXX-XXX-XXXX or email me. Email is always quicker. I have attached two sections of the FL. Statutes for Mr. ******'s consideration. Consumer Response /* (3000, 9, 2022/02/25) */ Stated clearly on by laws park meetings are 4 times a year with a 15 day requirement of written action. board can meet at any time but must have a POSTED action available for public view. you are an emplyee of our association not a board member and no contact availability is offered. management is a paid for service not assigned. we need a mailed structure well in advance of annual meeting with times of forwarding board elections and resources to properly vett the cantidates. this has to happen so we do not get people fragmenting any response toward the board or your company. want to make your job and responses easier not more difficult. **** stated voting and meetings are optional. yes and no. the elections even when un opposed must be done by all the owners and vetting dates for cantidates must be in writing with the time and dates they must use for the process.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Subdivision: ************************ The residents do not receive replies or requested information from the property manager assigned to this development (Alex N.). This is an ongoing issue that has been happening for years. We have numerous violations that are being 100% ignored by the management company. #1. Tandem parking where one car blocks the sidewalk #2. Street parking not enforced (we currently have a deputy from HCSO who thinks the street is his to park in blocking others from utilization of their homes. #3. Garage door not painted (been this way for years) #4. Garbage cans are never put inside the garage as the deed restrictions indicate. #5. One home has a window unit A/C #6. One home is highly suspect of hoarding #7. Trash and debris accumulating on and outside of lanais. #8. Only live oak trees are cut, dead oak trees remain, crepe myrtles are never trimmed. #9. Alex arbitrarily decided summer of 2021 to cut back on the grounds maintenance and offered an excuse they were focusing on weeds, etc. Weeds, etc., should all be covered and nothing should be neglected with the amount the homeowners pay to live here. #10. The front entrance is overgrown and in need of a complete re-landscape. #11. Some residents are planting and littering up their front sidewalks with enough plants to start a nursery. The management company needs to work with the residents to help resolve these issues instead of ignoring the complaints, muting people on virtual board meetings.

  

  Business response

  02/25/2022

  Business Response /* (1000, 5, 2022/01/19) */ The individual emailed me on 1/3/22 with a complaint similar to what has been filed with the BBB, and a response was provided on 1/4/22, addressing her concerns and providing some insight as to what Management and the Board (who is ultimately the party that "captains the ship" and makes the decisions) are doing to remedy some of her concerns regarding violation issues. After some back and forth dialogue, in our final emails regarding this topic on 1/13/22 we agreed to a phone call to discuss further, but this has not happened yet. I would still like the opportunity to have a one on one discussion with the individual to provide some insight and education on the intricacies that go on behind the scenes in order to effectively enforce some of her concerns and actions she would like seen, and to give the individual the opportunity to chair a committee or have a seat on the board so their desires are seen through, as many of these ultimately do not fall under the control of Management, b but rather the Board, their committees, and the residents of the community. Consumer Response /* (3000, 7, 2022/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I indicated in an email 1/13 that I was available to speak with Alex the next day (as he requested), I provided a time frame and phone number. I am still waiting on that call. This situation has gone on far too long. This management company has sent out notices of garbage cans being left out and bird feeders but they do not follow up or continue to enforce any restrictions that are within their power. They do not get back to residents emails in a timely fashion or at all in some cases. I really don't need an education or excuse from them. I know how a business is run and this one has not been run to the benefit of anyone who lives in this subdivision. It is time that the opinions about what the management office wants are shelved. Start working for the residents of the subdivision or terminate the contract. I find it interesting the blatant arrogant and rude attitudes that everyone speaks of and the fact that nothing ever is accomplished by this company. The residents are FED UP! Let's see what you can do in the next 90 days to prove you are a company worth retaining. Business Response /* (4000, 12, 2022/02/02) */ I have been working directly with ***** and addressing one by one all of her concerns. I have provided her with documentation regarding the parking and why vehicles had not been towed. She is now helping me with owner information that she can gather that we don't have. There are issues that many would deem a violation; however, not a violation according to the Declaration. ***** and I discussed this as well. We are posting landscaping schedules and any owners will have access to it through the portal. I have also reached out to the Board of Directors for a performance review for the manager and to see if they are in agreement with a manager change. I have not received anything from them yet. I believe that ***** would agree that we no longer have an issue. Consumer Response /* (3000, 14, 2022/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Some of the issues have been resolved and are in the process of remediation. However, the current Property Manager has compromised himself by contracting with a property maintenance company he is related to and creating a relationship with the current board that negates the deed restrictions of the community. Until the current PM (Alex) is replaced and a new person appointed that cannot create the same issues as Alex does I do not consider these issues resolved: Parking rules not enforced or understood by M&A or the homeowners. In particular parking on (or over) sidewalks. Dated and overgrown landscaping from the entrance to each townhouse. Only certain trees cut back, no removal of dead or diseased trees or attention to other landscaping. Illegal dumping not remediated (or even looked for) What appears to be a corrupt HOA (board) compromised by an inexperienced property manager. Contract between HOA and M&A lacks transparency. Roofs need replacing as homeowners are being denied homeowner's insurance as the roofs are over 16 years old. The company's we can insure with are very expensive. Also visually, the roofs are in need of replacement. M&A has stepped up within the last week in a tremendous way but until continued efforts are applied I am not willing to close out this complaint. Business Response /* (4000, 16, 2022/02/03) */ According to the Florida Statutes there is no conflict if a vendor is related to the manager as long as it is disclosed, which it was. As far as replacing the manager, this is a Board decision and I have not been instructed by the Board to replace the manager. Again, I have been working with Ms. **** to ensure that her complaints are being handled. Regarding the parking, she is correct that the owners do not understand the policy. ************** has had a reserve study done that depicts the **** expectancy of the roofs and how much should be reserved annually. I have already expressed that a schedule of the landscaping will be posted on the property and in the portal. The property is currently being pressure washed as well. Consumer Response /* (3000, 18, 2022/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The current property manager is compromised as well as the HOA. He makes decisions off the cuff without reviewing the deed restrictions. He has been doing "favors" for the current board and is a very poor example for M&A. The concerns that I and others have expressed should be more than enough for M&A to take action without consulting anyone. His actions and conduct have been less than professional and have caused hardships for the residents of BCC. Other than power washing the development I have seen no further action taken. There is litter that has been sitting out on lawns for weeks, I have pictures of debris that is dumped in the reserve which is visible if you LOOK for it - which neither he or his relatives obviously do. Dead oak trees remain untouched, crepe myrtles remain never pruned, I have provided pictures of the dated, overgrown, almost unkept entrance and have not heard if there is a plan in place to address these areas. All of this has been sent to the VP in separate emails. The parking situation needs to be addressed. I have not had any communication about the life expectancy of the roofs (what the study revealed). There also has been no communication on who comprises the entire board or how to get in touch with them. Perhaps M&A can assist with this? With a development that has approximately 176 units and 87 are rented there are only 91 owners in the development. We have lost control over this subdivision and at this point, unless M&A can train Alex or replace him with someone professional, and seasoned these issues will continue to spiral out of control. Alex is in over his head - M&A needs to recognize this and take action. Business Response /* (4000, 20, 2022/02/09) */ Ms. ****, I appreciate your response. Please note that the manager has just had a large number of proposals approved by the Board of Directors (not on his own) to start additional projects. All of the work done at ************** has been approved by Board Members. I will check on the debris that you are talking about (in the conservation area). Letters went out to the owner with the debris on their lanai. Can you advise if that debris has been removed? You and the other homeowners that you mention should be able to notice the progress soon enough. I do want to note that I have been made aware that towing is active and cars are scheduled to be towed. The last thing that I would like to say is that, you and I have been communicating fine . At which point will you be comfortable dealing with me directly (as you have been). The BBB has made us aware of your complaint and it is noted that you are not accepting the responses.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩