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            Business ProfilePollo Tropical Restaurant

            Restaurants

            Contact Information

            3134 Tampa Road

            Oldsmar, FL 34677

            Get Directions
            Visit Website
            (727) 784-8627

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            B-

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            Business Details

            Location of This Business
            3134 Tampa Road, Oldsmar, FL 34677
            BBB File Opened:
            3/11/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of SEA6216266 for this business, issued by Florida Department of Business & Professional Regulation

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            09/08/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On Sunday August 15th I went to PolloTropical in Oldsmar, FL for dinner. It tends to take me a while to order so I prefer to order using the online ordering option, I was in the parking lot of the Oldsmar store but when I ordered the order was sent to Clearwater, FL instead of the Oldsmar store. I was very hungry so I checked the geolocation in the settings on PolloTropical's app and it was showing me on the correct location. I placed the order again and once again it was sent to the incorrect store. At this point I'd paid nearly $30 for food that was sent to a store several miles away. I decided to stop using this online order option and ordered from the store. I explained to the manager what happened and he acted as if he didn't care and said there's nothing he can do. At this point I had called the Gulf to Bay store 3 times and no one answered, I left several voicemails in an attempt to resolve but no one replied. I've contacted the corporate office, emailed them and messaged them.

            Customer Reviews

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            BBB of West Florida

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