![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforChildhood Way Boutique, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased 2 dresses from Childhood Way Boutique on or about September 29, 2021, using my credit card in the amount of $149.80. The dresses were being ordered by the store. On or about October 21, 2021, the store owner ****** advised me that the order was ready to be picked up at her mother's house because she was out of town and there was no-one at the store. When I arrived at her mother's house, I noticed that the dresses were not the ones I had ordered. I called the ****** (store owner), to inform her that the order was wrong and I was not taking the dresses. ****** said she would call the warehouse to reorder the correct dresses and have them shipped to me overnight. On October 25, 2021, I sent ****** and text message asking for the status of the order and the tracking information. Again on October 26, 2021, I sent ****** another text message following up on the order. I called ****** that same day and cancelled the order because the dresses would not arrive on time. ****** said she would cancel the order and refund me the money. On October 30, 2021, I sent ****** a text message checking the status of the refund and she said the refund was processed and it would take 2-4 business days. On November 4, 2021, I followed up again with ****** regarding the status of the refund. ******** reply was, refund has been issued, she would send me a copy of the receipt and it would take 7 business days. I have filed 3 different disputes with my credit card company; however, ****** has said to the credit card company that I never returned the items even though I never took possession of the items. I have contacted ****** multiple times since January 26, 2022, to request a refund and an explanation of why she has refused to issue the refund. ****** said said she will contact her accountant and look into the status of the refund, but no action has been taken. ****** has requested by Zelle information, but again no action has been taken.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.