![](https://m.bbb.org/prod/ProfileImages/2ac091ad-9944-4897-8598-12ef4b1427a9.jpeg?tx=w_150)
Customer ReviewsforBig G Roofing & More Inc.
8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Laura L
1 star06/09/2024
Buyers beware! Big G Roofing advertises on Facebook and you can get a roof starting on $8,900.00 They come to your house and I knew my roof was big so they quoted $45,000.00 The old roof had already been removed by another company which was already another $60,000 and repaired everything. It only needed a new roof which we chose to go with Metal. Then then they needed another $20,000 was added to the contract alleging wood damage that had to be replaced. They agreed on financing $5,000.00 a month. While repairing the roof they tore my ceiling and never fixed it. Big hole about a foot long. You could see the sky from my stairway. Lots of rain that week. Had water stains throughout the upstairs, never addressed or fixed by the company. They parked one of their machines and overnight it slipped and hit my Suburban Chevy. Never fixed my car either. Since I complained they put a lien on my house. Because I expected these issues resolved and refused to pay until finished. Horrible Customer Service. Owner only cares about money. Very dissatisfied with the whole process. I hope no one goes through this nightmare! They need to finish my ceiling and fix my car properly! It’s not fair to have an attorney firm threaten me when the job was not completed to our satisfaction! I’m willing to pay once the job is completed like any other customer!Review from Rosalie B
1 star02/23/2024
Buyer beware of Big G Roofing! Initially, they committed to replacing my roof within 3 days of signing the contract, which was a deciding factor for me. But after hiring them, they told me they could not start for over 3 weeks. Once they started, they left my roof uncovered during a rainstorm and caused electrical malfunctions and left a leak stain in my ceiling. They said they would come to fix the damage but they never did. And when I thought things could not get worse, they did. During the roof installation, they fully covered my clothes dryer vent. Unaware of this negligence, I struggled with persistent clothes dryer issues which cost me over $600 in technicians and workarounds. Finally, a drier repairman figured out that the problem was not with my drier or my drier ducts--it was because the roofer had totally covered my drier vent and in doing so had caused me a massive fire hazard and expense. I immediately reported the problem to Big G Roofing and they took over 3 weeks to address it. Since then, my requests for reimbursement of the $600+ in repair costs from their negligence have been ignored. Communication attempts with management and their owner, ****, have been totally ignored. I was told by an assistant that she was hoping someone would call me back, but nobody did. I called three times. No response. I even texted their salesperson ***** and he has ignored my outreach. Their negligence and failure to follow through with promises have compelled me to report them to the Better Business Bureau. And so you know, when you get told by their sales rep that their owner, ****, is a master contractor, know that **** will never step foot on your property. He only came to my house when I pointed this out to his team, after the work was completed and before I discovered they had covered my drier vent. My advice to you is to proceed with caution. They make big promises but under-deliver.Review from Carlos M
4 stars12/12/2023
Big G Roofing did a great job on my roof. The project manager ***** was phenomenal, he was there through the whole process answering all my questions and any concerns I had. The working crew was fantastic, also answered any questions I had. High 5 to the ******* of the crew ******. Big G Roofing was missing a star ?? because I felt that the prices on there list were extremely high for the material needed after they removed the roof. Everything else was good ??.Review from No waranty T
1 star12/05/2023
BIG DISAPPOINTMENT ON BIG G. ROOF COMPANY!! . Had my roofs done with **** from *********** to find out that there is standing water because they did not provide a slope or pitched for water to run down on the roof and is creating a leak. I called them to fix it. Big G.( ****) saids that because the roof passed the inspection there is NO WARRANTY. What kind of a roof business has no warranty on their labor? WATCH OUT WITH BIG G. THEY ARE NICE UNTIL YOU CALLED THEM WITH AN ISSUE ON HOW THEY INSTALLED THE ****** NOW THEY WANT TO CHARGE ME TO FIX THEIR POOR INSTALLATIONS HABITS. BAD REVIEW FOR THEM.Big G Roofing & More Inc. Response
12/06/2023
Good morning BBB Customer Reviews,
Please note this customer initially called complaining about gutters on which we don't provide that service. She then called claiming that she has ponding water in the flat roof not a leak as she is stating on this review. This roof was done in 2020 the customer did not agreed on paying for the slope on which she can find it in her contract. Reason why is not under warranty.
Respectfully,
Big G Roofing & More Inc
Review from Tommy P
5 stars07/21/2023
An amazing company with great service and quality job. The sales team was excellent. When the team came out to do the job they were friendly, on time and professional. I would definitely recommend.Review from Shojib A
5 stars03/09/2023
I have nothing but praise for Big G! Our flat rubber roof, which already had a roof deck, developed a leak. We hired Big G to complete the whole roof replacement after looking into a number of contractors who all agreed that a replacement was required. They offered the greatest rate, the best warranty, were the most knowledgeable, and could handle both jobs (which was hard to find). Moreover, the difference between their quoted and final prices was minimal. Outstanding customer service and incredibly professional services are highly recommended. The deck and new roof will be nice. Excellent work!Review from Gary B
5 stars02/14/2023
We got our roof replaced by this company, the owner was so professional, helpful and listened to our concerns. It did not take them long to replace the roof and the crew that came out where quick and cleaned up after the job. The owner called and checked on how we liked our roof and if we had any issues to give him a call. Thanks to this company!Review from Frantz C
1 star04/19/2022
I started working with David and Big G Roofing back in December 2021. They came to house and spoke with us like they were really professional and quick to respond. After the initial conversation with David we thought we were in good hands but that was completely wrong. To start, David did not do anything we asked of him. we asked that entire roof be replace all the above. Instead when he got back to Big G.. Roofing, the scammer non-english speaking Robert and his idiot secretary told me that we had to pay extra so a part of the roof. When we confronted David about the error, he tried to make it seem like he is some kind of subcontractor and he is not associated with the company. Then we ordered custom tiles for our roof and they tried to pass off some cheap tile on to us so we "don't have to wait for what we ordered" Lastly we have been workin on this matter for now over two months. Their worked left holes on my roof. They left they materials and tools al over my yard. They left all the trash from the roof on my floor. 4/15 They said we will call you to resolve the matter after Easter Holiday. 4/19 I am still waiting for the Scam-Owner Robert to contact me back. I will give them to the end of April.. Then I will be filing a lawsuit.Big G Roofing & More Inc. Response
05/13/2022
In response to this horrible and totally fake review, Big G stands on the following, This client has been EXTREMELY rude along with the whole project, he was NOT the person who signed the contract with us it was his dad.1. ***** is one of our roof specialists, once the project is signed it comes to be handled by the service department unless it is urgent for the roofing specialist to go out once again, in this case we sent ***** out to go and check out on the project once there the client was cursing and being extremely rude to us and *****, we had to go out to explain PERSONALLY that the SOFFIT is NOT included in our contract (this has been initialed by the client). 2. In regards to the tile, we explained to him and also sent him internal emails from the suppliers to show him that BLENDED TILE COLORS are backed up since they have to do 3 batch of diffrent colors, we offered him other options that are available sooner, so for him to say we are offering a cheaper tile is a total lie, we only work with Eagle and Boral (same price for tiles) we only said to help him get a tile that can be available sooner than the ones he picked.We have been trying to help him all the way, he has insulted my assistant and been extremly rude like I mentioned before and we have reached out to him and explained severeal times that the soffit and any other work not included in the contract has a price. We have helped him and assisted him all the way but all we get are insults, disrespect and no collaboration from him whatsoever.
Customer Review Rating
Average of 8 Customer Reviews
Contact Information
4005 NW 135th Street
Opa Locka, FL 33054
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.