ComplaintsforSuperior Sheds

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 4/3/24 Superior Sheds installed a shed however, many of the wood frame and floor boards have large cracks in them being split by the nails. The door is extremely difficult to open. Door worked fine day one, however since they installed the shed unevenly it appears to have settled unevenly causing the door to be stuck. A phone call was made and **** promised their installers would come back to repair. Two emails sent 4/22/24 & 4/29/24 yet no response. Unable to use shed as it is unsafe and Superior Sheds will not respond.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This was my third building that I have purchased through Shedsforless, in **************. I've bought a 30'X40' metal building, a 18'X40" RV Port and recently a 12'X20' aluminum shed. The recent purchase I had the pleasure of dealing with ****, great guy, great customer service. He called when he said he would, he worked with me about the delivery (actually delivered two days early), everything was great, until it was delivered. The delivery guys were great. Since it was a "new" shed, I didn't walk inside of it for a few days, only to find the roof was separated from one of the walls by an inch (daylight shinning through), holes in the panels, screws not attached to anything, just screwed through the metal. The interior walls were wet from where it had been leaking during a storm. I notified ****, in about two weeks, Superior Shed sent someone out to repair the shed. I couldn't be there in person for the repairs, but I requested they replace the panels with new ones and not "caulk" the holes and gaps. Well their quality control ***** and so does their customer service in *******. They filled everything with "silicon", and when I called to complain, they advised it would be another 2 weeks before anyone could come out, but they would not replace the panels with new ones. I called ****, advised him what the **************** said. I told him to come get the shed, it was garbage, and leaked. He said they don't offer refunds, but that the owner said he would send someone out within the week at his expense. Nobody ever called or showed up. So now I'm stuck with a shed that has holes in it, separated walls, and repairs made with silicone. Since I paid cash, I have no recourse other than to let people know not to purchase a Superior Shed. If you do, get something in writing that protects you if the shed has holes, gaps or the quality is as poor as mine. A ********** or Lowes Shed would be better quality then these.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Filed a previous complaint and got the usual "canned answer". Company won't even come out to look at the problem without paying $150. Prior to having this shed delivered the dealer I bought it from came out to the site. He should have told me at that time that this shed would likely have problems where it was being placed. But that would require honesty and integrity and maybe not getting the sale. I was not aware they made sheds with stronger material, instead of the cheap junk this one is made of. Anything more than a twig lands on it and you can have a hole in the roof. Soda cans are stronger than this material. I did get an email from some lady that, without anyone looking at the damage, stated it was an act of nature and not under warranty. That is how they stand behind their product.

  Business response

  08/31/2023

  Hello Mr. *******

   

  With over 100,000 produced, Superior Sheds can guarantee to deliver a product that meets our customer's expectation. In this case, a tree limb falling through your roof is not a repair that is covered under warranty. We sincerely apologize for any inconvenience that this may cause. 

• Initial Complaint

  05/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have the shed NOT even 3 months. I bought on 3/2023 now is 5/2023. Not only I overpaid the shed it is full of shit issues. 1. It had broken glass window and flopping side wall sheet metal 2. It was never installed correctly with insufficient support causing door jam to the point i could not open the side door 3. i encountered NO answer from the sale guy I bought from. He ** ignored me on the delivery day already and that already pissed me off but it got worse. WORSE!!!!!!!! 4 I got so frustrated NOT able to contact him I contacted the manufacturer. The ** sale guy told me wrong on everything about the warranty. I found out what the warranty is after frustrating contacting the manufacturer. 5 I had a heck of a time calling Superior Shed the manufacturer too and after numerous transfers and a run around by them I had the Vice President names Hector called me. If you read this far you would have guessed that i have spent ton of anguish and time dealing with these people but that is just the beginning!!!!! 6/ Hector sent out Ken to do an assessment. Parts were ordered and repair made 7. Ken the lead tech came back to repair a. damaged panels on side and roof b. redo the ground installation c. replace broken window d. repair the sticking door (caused by improper shed placement on support) Shortly after that done few weeks later I started noticing the door sticking again. I texted and called Hector and Ken no. of times. They both ignored me. NOT a single text reply or call answer. Today 5/22 it rains hard. I inspect and there are leaks. Yes leaks NOT just one spot but multiple spots and I have shed full of stuffs in there and there are many areas I can not inspect with no access. I do not doubt there are more leaks in unacgessed areas that I can not get to.. I hate this shed which i overpaid and full of. *. issues. They gladly took my money but ignored me when there are problems. Shed is still under warranty only under 3 months bought!

  Business response

  05/26/2023

  Dear Mr. ***

  As I advised, you purchased your shed from a third party dealer who discounted their shed significantly and sold it to you as is. 
  

  Dear BBB,

  I personally spoke with Mr* ** and advised that Superior Sheds was going to make a good will gesture and repair Mr* ***s shed at no additional cost with an understanding that no further repairs would be made due to an alteration to the shed(along with Mr. ** not being a direct Superior Sheds customer). Mr. ** signed off as completely satisfied with the repairs performed, and has harassed corporate employees by using threatening foul language seeking additional unwarrantable repairs. The best course of action for Mr. ** is to contact Sheds4less as they are the business who sold him the shed. 

• Initial Complaint

  11/02/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a shed from superior shed and now the wood beam supporting the floor is rotting away.My shed is not that old.Further more if the correct type of wood was used it should not be rotting away.I would like for them to fix this problem.

  Business response

  11/24/2021

  Business Response /* (1000, 5, 2021/11/03) */ We are unable to locate any records of the customer making initial contact with us regarding this issue. We are happy to look into this but we also do not show in our system any record of a repair request for this customer. Per our Company's repair protocol, please visit our website at www.superiorsheds.com to complete a repair request. Once all details are received, we will reach out to the customer and provide further details. Consumer Response /* (3000, 7, 2021/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I originally reached out to the location where I purchased the shed.I aasked if the wood used in the footing was pressure treated and how long was it warranted.He was very evasive,saying,yes the wood is pressure treated but that there was no set warranty.He said it depends on the weather.I asked is there a stated warranty period on the pressure treated wood.He wouldn't say. Business Response /* (4000, 9, 2021/11/09) */ Our most sincere apologies if there were a lack of information given by our sales rep. We will handle that internally and make sure that our sales reps are educated on how to respond to and where to direct these questions We are now in receipt of the customer's repair request and have made contact with the customer regarding the same.

• Initial Complaint

  10/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sheds needs repair; baseboards - 8/13 call for repair, told $75 up front for them to come & access. Pay & set appt for 8/16 between 8:am 12:pm, no call/no show until 2:pm. 8/18 receive quote for material/labor. 9/7 send email to do the job, no reply, call 9/8 am told the trucks are broken & they will get back with me when fixed. 9/22 send email for update, no reply. 9/29 send another email & am told they need to come to access to see what needs done on the same day, I work & cannot be home asked if they can come on Sat, told they don't work weekends. 9/30 send email why do they need to come out again when I have a quote for labor/materials, no reply & still waiting. 10/8 - I decide to send email to Alex *******, President with the full run down of my issue & to this day am still waiting to hear back. I just want my shed repaired.

  Business response

  11/24/2021

  Business Response /* (1000, 8, 2021/10/20) */ We understand and appreciate the customer's concern and need to get their building repaired. We do our best to get repairs completed in a timely fashion. There are many variables that can occur that might cause delays or disruption in our scheduling; including but not limited to weather, staffing issues, traffic, vehicle breakdowns, etc. In addition to those named issues, there have been industry-wide materials shortages. These are not excuses but instead mere facts. We have been in contact with the customer on several occasions via telephone and email. We understand that sometimes there are difficulties reaching and coordinating our availability with their schedules as our customers work as well. We sincerely apologize for not being able to make the connection and satisfy this repair. In an effort to get this issue resolved, we reached out to the customer on yesterday to schedule the repair on any day next week. Even though we do not normally complete repairs on Saturdays, we offered that day as an option. We can also do it as early as Friday the 22nd if the customer would like it done sooner. The customer responded and said she would like to take a day next week but would need to get back with us. We are currently awaiting a response. Please understand that our schedule is subject to change based on availability at the time of the customer's response. We are committed to getting this resolved so please contact our repairs team as soon as possible to lock in your repair date and time. Consumer Response /* (3000, 10, 2021/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand the industry-wide materials shortage issues, however, don't understand the communication breakdown. I'm also grateful to hear that they're committed to getting this resolved. Either way, I advised we would be available Thu, Oct 28 and am now told that I must pay for the repairs in advance...and, because I haven't done so, will need to re-schedule - They have my $75.00 deposit for the initial assessment. How am I supposed to pay for services before they are rendered? I have no problem paying, but will do so when the job is completed. This is not the way to do business and treat customers and I was never advised of this during this whole process. I sent an email to Mr. ****** to assist. Business Response /* (4000, 14, 2021/11/09) */ The customer has revised her repair request so additional parts are needed. We are in communication with the customer and continue to work with them on an agreeable repair date.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩