Business ProfileforTison Sound & Security Inc

We had worked with Tison Sound and Security sales rep ***** ***** to install wireless routers to cover Wi-Fi for new home along with 3 additional electrical outlets. When installer showed up to complete wireless router install he informed us that the sales rep had written up for hard wire connection routers. We informed the installer that was completely incorrect and only requested wireless. He told us he would get with his manager to find a solution. 30 days later with no follow up or response I reached out to management and the informed me the sales rep was no longer with the company and directed me to the owner ***** ****** Spoke with ***** and he said he would come up with a solution and sent over a new bill for an additional $1064.25 to get the two wireless routers installed. We informed him this option would not work and that we only wanted to be refunded for the incorrect hard wires routers that have not been installed but have been paid in full for. He emailed us back that the work was complete, which it is not, and he would not be refunding us because we signed to have hard wire routers installed. We were very specific from the first meeting we were only looking for wireless connection and we’re understand with the sales rep that that’s what we were getting.