ComplaintsforMr. Clean car wash
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Complaint Details
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Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On October 11th 2023 I decided I would try the new Mr clean car wash in orange park fl I went through the line and paid around $30 for the highest wash as I went through the was I felt like the wash was a little hard on my roof when I got out I used the vacuums and hurried to get home the next morning me and my wife took her car and went out of town we came back a week later and I noticed my 3rd brake light on my truck was broke I contacted the car wash and the manager ******* said he would look into it and do a investigation and call me back the next day after a few days, I still have not received a call. I tried calling them along with leaving messages and had no contact back for almost 2 weeks. Finally, I was able to get a hold of ******* and He informed me that he saw the light on camera explode in their car wash, but the only way that that could’ve happened is if my light was old or had previous damage so they would not be liable, my light is not old it is less than a year old and had no damage and how would he even be able to tell that I had my roof redone less than a year ago when that light was replaced as well now I see minor scratches on my roof along with my light being broken I would like my light fixed. I will let the scratches go, but if they do not take responsibility, I will contact my lawyer and have them fix my whole entire roof, including my light. I had my roof inspected after the light was broken by a reputable shop that specializes in these things, and they agreed with me that the damages were definitely caused by the car wash, and that what ******* said was not true. If they choose not to fix it, I will write a bad report on the Better Business Bureau as well.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
2411 ridgecrest ave
Orange park, FL 32065
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.