Complaintsforifixandrepair - Orange Park
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Complaint Details
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Initial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was charged $255 for a repair that I am fairly certain did not happen. My ****** *** had a problem known as the black screen of death, where the phone was completely unresponsive and the screen would not turn on. This can be easily fixed by removing the battery or letting the battery die At the time I didn't know this was common problem with the S21 or how to fix it. So I took it to ifixandrepair and they explained that that my motherboard needed to be replaced and that it would cost $255. I pay the money and pick my phone up the next day just to have the same problem happen again no less than 3 months later, so I took it back to try and use my warranty they provide but they say I dont have a warranty and they're parts aren't in my phone and try charging me another $255. That is when I decided to do research on the problem to try and fix it myself to discover that you only need to remove the battery, which is not what they told and not what they charged me for. They were attempting to scam me out of another $255. I would like my original purchase refunded since they did not perform the repairs they say they did.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.