ComplaintsforTop Dog Marine Construction Corp
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Complaint Details
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Initial Complaint
11/22/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I hired Top Dog Marine Construction in February to build a seawall in my backyard at my home. There have been several delays in work since then, and as of right now, I have only an exemption letter and several large poles in my yard, which are killing my grass and are a nuisance to mow around. Top Dog told my husband on 09 November that he had a truck going to get supplies, to which my husband responded and asked what the timeline would be to start construction. There was no response to this text. My husband texted Top Dog again on 19 November asking for an update (whether or not the aforementioned supplies had been procured), no response. My desired outcome is for Top Dog to finish this job, within the next six months, which I think is more than fair. We need this seawall because our backyard is sinking due to erosion (we live on the water). I am attaching a screenshot of the invoice showing that we paid the $4,075, and a picture of one of the poles in our yard plus the damage to our grass. During these past ten months, Top Dog’s communications have been sparse and infrequent: we typically don’t get updates until we ask for them. If there’s a delay, Top Dog does not contact us to let us know. We make ourselves highly available to Top Dog, and they have multiple ways to contact us.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.