ComplaintsforCompass Builder Services Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a bathroom renovated by them in October 2022. At the time of contract they promised a 1 year warranty on the work. The tile on the bench seat in the shower pulled away within 6 months and the grout separated allowing water to get in to the bench. I contacted ****** in the spring during the peak of the rental season and he promised to come repair it under warranty as soon as the condo became available after the rental season. Since the beginning of October I've been trying to contact him to schedule the warranty repair and he is not responding to my calls, text messages, Facebook direct messages, or emails. I need Compass to come out and complete the warranty repair on the shower bench seat.Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid *** ****** ******/** ******** $1500 to pull a permit to do a room addition and bathroom with the City of Jacksonville. The Building Inspection Division advised me that *** ****** never even contacted them at all. When I reached out to *** ****** for a refund *** ****** advised me that he has to be paid for at least his time. But there was no time spent because he never contacted the City to even see about pulling the permit. I finally got the permit (#***********) but it wasn't due to anything that *** ****** did. I expect a full refund of $1500 since he never even contact the City Of Jax on my behalf.Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
****** ***** from Compass builder's renovators inc. Modified torched our roof 12/15/2020. went to update house insurance , they tried to get a copy of the permit from the city of Jacksonville web page but it was canceled. I've called both numbers and looked on line and it says permanently closed. I believe the materials were not up to code The sides are starting to curl up and it occasionally leaks .
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.