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ComplaintsforSignature Flight Support
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I redeemed 25,000 points on August 17, 2022, and have not received the card to use the points. I submitted for a new card since I did not have the previous one and also checked that I had the correct address on file. This happened to me years ago and the person I talked to kept saying to just redeem the points and I would get a new card which I never did. He just kept going around in circles and I never got the card. I let it go but this time it's happening again and don't want to just let it go again. I received an email that some one would contact be but they haven't. If they have this incentive for people using their program for their services there should a source to talk to. I just want to contact some one to be able to receive the card for the points I redeemed.Business response
12/20/2022
Consumer Response /* (2000, 9, 2022/11/28) */ The card was sent about a week after the complaint. Thank you for your help
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.