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Find a Location

WallyPark has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • WallyPark

      5601 Butler National Dr Orlando, FL 32812-3023

    Business ProfileforWallyPark

    Airport Parking Reservations

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5601 Butler National Dr, Orlando, FL 32812-3023
    BBB File Opened:
    12/1/2015
    Years in Business:
    8
    Business Started:
    12/1/2015
    Type of Entity:
    Partnership
    Contact Information

    Principal

    • Denise Rosemont, Paralegal

    Customer Contact

    • Denise Rosemont, Paralegal
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I had a reservation with Advantage Rent A Car for 4/10/24 to 4/16/24. Confirmation No. AEXP0C57D5 and was originally quoted $173.22. After arriving to the location in Orlando, ** it was only then that I was informed that I would not be able to use my own toll pass, and would have to purchase their toll pass for an additional $64.99. This is not listed on their website anywhere and forces any customer to have to purchase their toll pass even if you bring your own SunPass. I was then informed that even though I have liability coverage with my own car insurance, that I would have to purchase their liability coverage for an additional $104.93. Even though I have the required coverage that is asked of me in their fine print, they still forced me to purchase this coverage. This is a bait and switch scam operation that they are running and they should be fully invested for any other scams they may be conducting.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Starlett H

    1 star

    07/03/2023

    Horrible horrible service. Yes gets you from point a to point b but their employees are horrible. They speed and their attitudes are nasty with the flyers who ride. Today 7/3/23 the driver came up to us after we got on the shuttle and stuck his hand out. So my fiance reaches to give him his luggage because he thought that was what he wanted and he says i dont want that. Give me your ticket why would i want your bag? Give me the ticket. And i say that was rude . who comes over to someone and sticks their hand out and expects someone to know what they want ofcourse he ignored me but i got his plate number it was an older black guy with some gray hair. Plates was *** ***. Not sure if it was an 8 or B but yes. Very nasty the other riders were like wow in disbelief. But that was just the return shuttle . The driver of shuttle that dropped us off, since we had no clue what we doing, was yelling at us because we werent in front of our car. He asked us why we werent in front of our vehicle told us we're not supposed to be walking around and next time we need to be in front of our vehicles so they could see us or we wont get picked up . even though we knew what spot we were in . it would have been nice to be told ahead of time but theres absolutely no office for anyone to speak to someone. Oh and i am speaking about the wally park near the jacksonville Florida airport. Horrible employees. I wouldnt even rate the a 1.

    WallyPark Response

    07/12/2023

    Hello Starlett,

    I sincerely apologize for your poor experience.  What you have described is not the expectation that we set for employee behavior.  This is truly embarrassing and I assure you that this matter will be reviewed with the operations team in Jacksonville and that the employees involved will be counselled.  Thank you for taking the time to share your experience.  Guest like you who are will to share their experience play an important role in helping us to improve our service offering.

    If you wish to discuss this matter in more detail, you can reach me via email at [email protected].

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