ComplaintsforWallyPark
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Complaint Details
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Initial Complaint
04/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a reservation with Advantage Rent A Car for 4/10/24 to 4/16/24. Confirmation No. AEXP0C57D5 and was originally quoted $173.22. After arriving to the location in Orlando, ** it was only then that I was informed that I would not be able to use my own toll pass, and would have to purchase their toll pass for an additional $64.99. This is not listed on their website anywhere and forces any customer to have to purchase their toll pass even if you bring your own SunPass. I was then informed that even though I have liability coverage with my own car insurance, that I would have to purchase their liability coverage for an additional $104.93. Even though I have the required coverage that is asked of me in their fine print, they still forced me to purchase this coverage. This is a bait and switch scam operation that they are running and they should be fully invested for any other scams they may be conducting.Initial Complaint
04/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On Apr 8 my family of 4 was transported from Orlando International to Advantage Car Rental by WallyPark which was chosen for us by Advantage Car Rental. The bus driver was speeding so much, that when he pulled on the brake everyone standing in the bus fell on one another. Also there were no handgrails in the bus to hold on to! I fell on my partner and she was hit by a bag hard, for which she has been having chest pain. The lady I fell on was shocked as well and it took us minutes to get up and were lucky there were no more serious injuries. When I approached the druver telling.him this was too much, he disregared me. I took the number plate of the WallyPark bus 2C7-2B7. I notified the above mentioned car rental but they denied association with WallyBus. I contacted Wallybus on their website as they did not have any complaint number on their bus but nobody replied. In 3 days on Apr 12 I called their main line and was given a managers email [email protected] where I also sent an email. No response in 24 hours. Today I contacted another.of their phone number I found on this BBB website - only voicemail for a manager and as by now you can expect, no answer in the last 3 hours. The driver is dangerous and the bus is unsafe. This company should not have a license to run public transport!Initial Complaint
12/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My Uber to the airport cancelled at the last minute so I reserved wallypark parking reservation under auth code XXXXXD for $294.35 for 12/18-12/31. Within 3 minutes, I decided to cancel it because we found a faster method to the airport as we were running late. I received and screenshotted the "Your reservation was successfully cancelled" screen as proof. On 12/23 I still had not seen the refund so I called them just to confirm. The lady told me on her end she does not see the cancellation at all and told me to call later to speak with David the manager. I called twice and was told he would call me 20 minutes later and I never heard back. I would like a refund for my entire parking reservation since I have proof of the successful cancellation. It is unacceptable that I was notified of a successful cancellation and just to find out they could not see a cancellation at all. If there could not be a full refund then I would have proceeded with my reservation instead of my other method, however I was able to cancel and have attached the photo of my screen below. In the photos you will be able to match the auth code and amount I paid.Business response
01/27/2022
Business Response /* (1000, 5, 2022/01/05) */ Dear Valued Customer, We apologize for the inconvenience this matter has caused. The attendant who you spoke with submitted the refund request on 12/27/21. The refund was submitted shortly thereafter and it usually takes up to 5-7 business days for the funds to post to your account. If the funds have not posted to your account, please contact us XXX-XXX-XXXX and we can provide a copy of the receipt to confirm the refund was processed and credited back to you credit card. We truly appreciate your business and hope to see you again soon.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.