ComplaintsforAmerica's Escape Game, LLC.
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Complaint Details
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Initial Complaint
09/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I tried to schedule two escape rooms online through Gainesvilles America's escape room website but the payment wouldn't go through, no matter how much times I tried. Ended up calling the number on their website, they did not state it was the Orlando location and booked my two escape rooms after taking payment over the phone. 20 minutes after the phone call, I called the Gainesville location to ask a question about the game and they told me they don't have those two games at that time and to call Orlando's location to ask. I called Orlando's location and they confirmed it was scheduled through their location, I asked to speak with a manager about getting a refund because I had a whole day planned out in Gainesville, not Orlando and wasn't willing to change my whole birthday around. The general manager said the refund would take 3-5 business days, a week later and I have still yet to receive my refund. I have called them about 6 times, asking for an email or anything stating that I WOULD get my refund and haven't received anything from them the few times they actually answered. Tried calling today, a week after scheduling and asking for a refund, it rung for a bit but then told me that they were busy and to leave a message, which I've done before and they did not get back to me. The only emails I've received are from the day of scheduling, to confirm the escape rooms and verify prices, none about my refund or anything of the sort.
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Contact Information
Business hours
Today,10:30 AM - 1:00 AM
TTuesday | 1:00 PM - 10:00 PM |
---|---|
WWednesday | 1:00 PM - 10:00 PM |
ThThursday | 1:00 PM - 10:00 PM |
FFriday | 10:30 AM - 1:00 AM |
SaSaturday | 10:30 AM - 1:00 AM |
SuSunday | 11:30 AM - 9:30 AM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.