Customer ReviewsforUniversal Orlando

On Sunday, December 4th we went to Universal. One guard told me that I could not have 2 service dogs. I said I am allowed to have a tandem team. The one guard asked if he could inspect my cart, I told him sure, go ahead. As he comes to the cart, he gets in my dog's space, I am not sure if he stepped on her paw or tail or she just got startled, but she jumped up and then jumped into her cart. I was told to wait there, there was a whole team of guards surroundingvme , trying to intimidate me. The supervisor came out, & informed me that I would not be allowed entry to the park because the dog jumped and then went into the cart and because that was an "unexpected behavior" we would not be allowed entry. According to the ADA "A person with a disability cannot be asked to remove his service animal from the premises UNLESS: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken." This is taken directly from the ADA website. When I tried explaining this, he would not listen and told us to leave. I feel my rights were being completely trampled on, and felt like the guards were trying to intimidate me. I called & filed a complaint on Monday, December 5th. I told the girl that took my complaint, that I was fearful of retaliation. She stated that was against their policy and they would not retaliate. On December 7th, my family & I attempted to go to the parks once again. As I was walking up to security, they were watching me & again had over 6 guards there waiting for me. Once I was through the gates, i was informed that I was trespassed & that I was not welcome to come back to the parks. I feel like I was strip searched in public by the way I was treated. I wish to have my passes restored, or I would want a full refund of mine and my family's annual passes. Guest Services stated that once I was trespassed, they cancel all of our passes and we are out the $1,800 it cost for our passes.

First of all I use a walking cane and there was no where to sit. The seating at universal is unacceptable. There were so many patrons at universal Orlando that the cars were parked in the fire lanes, the rides were three hours long. There's no way that many people should have been allowed in the park. The staff was overwhelmed by so many people and the lines to the bathrooms were ridiculously long...the bathrooms were nasty and the toilets wouldn't flush..I know for a fact this was a safety hazard ..I explain everything to my husband who is a safety manager.. I will not be attending universal Orlando no time soon.

Worst money I have ever spent for a family trip. Fast pass costs are ridiculous!! So we had to wait in line 1-2 hours for rides only to have the fast pass folks go ahead of us, sometimes 20-30 people!!! Food costs are too high! Don't see how they think the costs are family friendly! Won't ever be back as I can think of better ways to spend my money and not to wait in line to do it.