ComplaintsforEstates At Park Avenue

• Initial Complaint

  01/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Upon receiving an annual renewal proposal, I respectfully declined. Kelly D******** decided to "Abuse of Authority" Although, I was given the opportunity to terminate my rental agreement early by General Manager, Lisa P******** "Without penalties and fees." My rental agreement ended on September 24, 2021 and on July 7, 2021 I provided "Written" Intent to Vacate according to provisions listed in the lease. The property manager (Kelly) stated that I need to sign a form in order for me to "Move-Out" and be taken out of the system, however, all notices was provided accordingly by me and in accordance to my BH Management's Lease agreement, Section 47. On Sept 4, 2021 the Rental Payment ledger reflect incorrect balances and amounts, which I wanted resolved prior to move out but was refused by the Property Manager. The ledger screen reflected $5K with an additional late fee of 10% of the rental amount (154.10). The rental amounts for September should've been for only 24-days not 31 days ($1423). Several request for the new General Manager's assistance in this matter denied by Kelly instead was told I would be hearing from their attorney Mr. James B****, for what? This was a retaliation tactic. On Oct,19, 2021 I received and email with the final move-out ledger. On 10/22/2021, I sent Estates at Park Ave a dispute of charges but again she refuses to correspond. I received notification from the BH Management Billing Department reflecting once again incorrect amount of $1044.20. I've spoken with someone named Erica and Reyca; with both reps I reviewed the ledger line-by-line and indicated my discrepancies, both times I was told they will contact the Property Manager, request updated ledger and let me know. The third rep from BH Management Billing stated that Erica and Reyca. All I want is for BH Management's Billing to update the ledger ($740.20) for my protection and files. I was told that I have 6-months to pay, however I have yet to receive correction.

  Business response

  03/22/2022

  Business Response /* (1000, 9, 2022/02/08) */ In reviewing Ms. ***** account I found the following. Rent billed for the month of September billed in full per policy, later 6 days credited for her move out date of 9/24/21. The late fee billed as the resident had 9/1/21-9/4/21 to pay her prorated rent and she did not therefore making her rent late. Ms. ***** needed to pay $1338.52 on 9/1/21 to settle her prorated rent and water balance for September. She paid $264.80 which did not settle her account, therefore causing late fee. Upon move out she was billed August $70.87 and September $54.87 water. The termination fees were waived allowing her to move without penalty. The balance of $1044.20 is for the rent gone unpaid and 2 months of final water bills. I have attached her ledger for your reference as well. Regards, Tracy Consumer Response /* (3000, 11, 2022/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except this and dispute said charges of $1044. There is a total of $308.20 for late fees both September and October. According to the Move-out statement these fees are based on: "Late Charge, 10% of 1541.00" charged on 10/4/2021, $10 "Move-Out" fee on 10/11/2021. According to the rental agreement rent was $1541.00 (30 @51.37) however there was only 24 days remaining in the lease agreement. On 9/4/2021 the ledger for Estates at Park Ave was never prorated and request for the adjustment was denied by the Property Manager (Kelly). Payments: 9/1/2021 $82.67 and 9/3/21 $268.75 totaling $351.42. September rental amount minus 6 days: $1232.88, not $1541.00. On 9/4/2021 I requested for the ledger and amounts to reflect thereof $1232.88 and was bluntly told, "No" According to the rental agreement a Move-out fee is not indicated. I've never stated "Refusal To Pay" a remaining balance. September "Late fee" of $154.10 includes 30-days of the full rental $1541.00 (not the prorated amount) September Rental should have been $1232.88. I've requested several times for the current General Manager's assistance, for a Billing Manager's assistant and all attempts have been ignored. Both billing reps: Erica and Reyca asked me for requested resolution; please update ledger and forward correction of charges for my files and "protection" I've never denied or stated that there wasn't a Final Balance. I dispute the amounts listed. Resolution: for new Ledger to reflect correct amounts of $744.94. According to BH Management reply if there was a prorated amount of $1338.52 this amount at 10% is not equal $154.10, however $1338.52 is the incorrect prorated amount for September. Rental amount for September is $51.37 per day @ 24 days is equal to $1232.88; $105.64 is from what? I was threaten by the property Manager that I would hear from their attorney Mr. James B****.

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