ComplaintsforThe Quad Apartments

• Initial Complaint

  01/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I applied to the **** for student housing. The application fee of $300 was to be waived as I signed up and was approved during a promotion that included a $300 gift card and the signing/filing fee of $300 to be waived on Cyber Monday, the same day the quad approved my application. For some odd reason the paywall for $300 was not removed when I went to sign and I was assured by the application department the money would be added to my security deposit and other fees and that the $300 fee was waived for me. I went ahead and paid the fee only to find out I wasnt approved as they needed more information from my guarantor and I. They simply approved my application and took my money with no lease, the purpose of the $300 fee. They asked for private documents through email which I found suspicious. After spending 2 months going back and forth about incoming proof, I eventually went elsewhere. I was randomly sent a lease after they had forgotten the situation but it was way past the point. The Quad has not returned my calls or any of my many emails. I am asking for my $300 back.

• Initial Complaint

  01/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My daughter signed a lease for an apartment at the Quad Apartments in Orlando Florida in August 2021. When she signed the lease, they charged her a $310 security deposit which we agreed to. Fast forward to December and my daughter needed to leave the apartment for school. The apartment company agreed to allow her out of her lease as long as she finds someone to take over the lease, which was done. Then the apartment company said that she will be charged a $350 transfer fee + a $45 cleaning fee to finalize this deal, again we agreed. They informed us that it will come out of the security deposit and then we would be responsible for the remaining balance, which we agreed to. Now, we are being told that we did not pay a security deposit, and sent us a bill for $390. I have furnished several emails to the company showing the email chain from management stating that this would happen. I have made several phone calls to the company and each time being reassured that this is going to be ok. I have spoken to Raquan who multiple times said that we are good. Left messages for Pricilla (who has never returned my calls) and spoke with Hedley who hung up on me when I told him that I have messages showing what we were told and what was agreed to. For me, it isnt about the money (although it should be), it is about being lied to, my daughter being taken advantage of, and after speaking to a few other people, now understanding that this is a common practice by this apartment complex. I have paid the $390, but this company is wrong!

• Initial Complaint

  08/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Please see attached* I have not been accommodated for my asthma and allergies to pets. The first two times I was placed into apartments where the roommates had a pet. The last time I was placed in an apartment with a roommate who got a pet. Then I was told that they could not switch me out because they are at 100% capacity. I have been dealing with this situation since June and have not reached a solution that protects my health. I cannot live in a place that prioritizes pets over my health.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩