Business ProfileforVoxx Automotive

Let me start off by saying I love voxx / vipers product When the product is working properly it meets All my expectations my problem is when there is a problem voxx current position of fixing problems is to have you take it back to a dealer / installer Which are third-party entities from my understanding of the ones that I have worked with are trained online to install and use the products the problem arises when a difficult issue happens that they have to exhaust time contacting voxx support to fix the issue this is both time-consuming and expensive for the third party entity and the cost is none pushed on to me as the customer to resolve simple software issues that arises for updates and naturally occurring errors with the system. As I wish to not pay additional fees for the product I've already paid for I went on to the internet to find fixes to my issue I have found out fox has limited customers ability to fix the product making it accessible to the app/website (directlink and directtechs) to diagnose and fix issues. I humbly at this point ask for access to the directtech site and app So I can perform the service and maintenance to my products myself I have a background in automotive and computer repair Issues will arise need to be fixed Forcing the consumer to use a third party to which does not know how to fix the issue anyway and having the customer Pay for this facility to be educated on how to fix the issue Additional info I bought the unit back in June of 2021 I had to take it back in May of 2022 for repair at the dealer at which point they explained to me that they will not be providing any additional free troubleshooting or repairs taking it back at the beginning of 2023 yilded that they would Bill me per hour as long as it would take to fix the issue and they explained to me that the issue will keep happening every time the vehicle is disconnected as this older vehicle that could happen and paying to fix it every time is a very costly endeavor