ComplaintsforAutomotive Financial of America Inc
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Complaint Details
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Initial Complaint
06/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am not liable for this debt with automotive financial, I do not have a contract with Automotive Financial of America Inc, they did not provide me with the original contract as requested.Business response
06/30/2023
We did not receive the complaint #******** submitted on 6/15/23. There may be an issue with an email address?
We can confirm that we had a customer with the name of Yadira ******** in 2018-2019. We will need to match identities. We suggest Ms. ******** contact our office as ************. Upon confirmation of her identity, we will provide a copy of the contract. There has been no contact with Ms. ******** since 2019.
Customer response
07/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is not satisfactory to me until this has been deleted off my credit report. My full name is ****** ****** ********. I have lived in the same address for more than 15 years. See my attached Driver's License. When I called the collections agency they had my birthdate incorrect. I was born July 8th, 1983 not June 8th, 1983. Whoever took out this vehicle using my information is invalid and I ask that the account be removed from my credit report as soon as possible.
Sincerely,
****** ****** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.