Business ProfileforMidas International

MIDAS - 3400 ORANGE AVE ORLANDO FL 32806 STORE MANAGER: JIMMY DATE OF SERVICE: 04/07/23 COMPLAINT! VEHICLE WAS TAKEN TO HAVE THE ALTERNATOR REPLACED. NEW BATTERY WAS PURCHASED ON 04/06/23. JIMMY STATES THAT I HAVE A "COOLANT LEAK" AND QUOTED $920. I DECLINED THE SERVICE BECAUSE THERE WAS NO COOLANT LEAK BEFORE TAKING THE TRUCK TO MIDAS. I PICKED UP THE TRUCK ON 04/08. I WAS ADVISED ON FRIDAY (04/07/23) THAT THE TRUCK WAS READY FOR PICK UP, HOWEVER WHEN I ARRIVED ON SATURDAY TO PICK UP, I WAITED OVER (15) MINS FOR THE TRUCK TO BE DRIVEN OUT THE BAY. I WENT INSIDE AND ASKED IF THEY WERE GOING TO PULL THE TRUCK OUT AND HE SAID "YES". I MOVED CLOSER TO THE BAY BECAUSE THE HOOD WAS STILL UP. THE MECHANIC ATTEMPTED TO START CAR, WOULD NOT START. I RETURN INSIDE AND ASK WHY THE BATTERY WAS DEAD, JIMMY SHRUGS AND STATES "MAYBE THEY LEFT THE LIGHT ON OR SOMETHING". AS IT IS DRIVEN OUT THE BAY AND PARKED, I NOTICED FLUID POURING FROM UNDERNEATH. I RETURNED BACK INSIDE TO QUESTION JIMMY AND HE SAYS "I TOLD YOU THERE WAS A COOLANT LEAK" AND I REPLIED ABSOLUTELY NOT! I DROVE THE CAR 3 BLOCKS AWAY AND LIFTED HOOD AND NOTICED THE HOSE WAS COMPLETELY BROKEN! I CALLED JIMMY, HE WAS EXTREMELY RUDE, STATED THAT HE WAS NOT REPAIRING IT "FOR FREE" (WHICH I NEVER STATED THAT) STATED THAT HE WAS DONE "ENTERTAINING ME" AND DISCONNECTED THE CALL. THE TRUCK HAS SINCE BEEN TAKEN TO A TRUSTED MECHANIC WHO STATED THAT THE HOSE ASSEMBLY WAS BROKEN AND LIKELY BROKEN WHEN THEY REPLACED THE ALTERNATOR. IN ADDITION TO THE HOSE ASSEMBLY BEING BROKEN, DUE TO THE COOLANT SPEWING FROM THE COOLING SYSTEM, REQUIRES ALL FOUR CYLINDERS ON THE PASSENGER SIDE TO HAVE THE SPARK PLUGS AND IGNITION COILS REPLACED. JIMMY REFUSED TO ACCEPT OWNERSHIP OF THEIR ERROR AND MADE NO INTENTIONS TO MAKE IT RIGHT, INSTEAD HE GOUGED THE PRICE OF REPAIRS. HIGHLY DISSASTISFIED WITH THEIR CUSTOMER SERVICE AND WORK ETHIC. I WOULD LIKE A RESOLUTION TO THIS AND OWNERSHIP OF FAULT CAUSED ON BEHALF OF THIS NEGLIGENCE.