Business ProfileforAction Car Rental LLC

This evening my family and I flew into *******. We waited over an hour for the shuttle to arrive. Approximately 18 people were waiting for a shuttle to arrive by the time it came. Myself and other people were trying to call the local office to find out why we were waiting so long.By the time the shuttle arrived, there were so many people waiting that people were even sitting on laps in the shuttle to not have to wait again.When we arrived at the local office to pick up our car, I asked to speak to a manager about why this had happened. I was upset but didnt raise my voice or curse at all. The young man working with us said he was the manager and that he would just not rent to us if I wanted that. I told him that was very unprofessional and terrible customer service to make people wait this long. I asked how we could prevent something like this from happening on our return flight. He told me to arrive 2 hours before our flight. I explained that it was now nearly 2 hours past when we arrived but only one shuttle had come after we called the company dozens of times. At that point, I asked him his name and he told me he wouldnt rent to us. He refused to tell me his name. I called the police to see if they could have a conversation with him. He spoke with a police officer and still refused to rent to us. We had to call an Uber to the location and be taken back to the airport.As a result of this extreme experience of unprofessionalism and horrible customer service, my family had to pay an additional $300+ in rental car charges and our traveling day was grossly extended. This manager should not be working with people if his answer to his company not providing good service is to worsen the situation. Customers shouldnt have to wait an hour + for their shuttle and they shouldnt have to sit illegally in the shuttle when it arrives for fear that another may not come for another hour. A genuine apology and listening to these concerns would have gone a long way.