Customer ReviewsforAction Car Rental LLC

Hidden fees, paid Priceline upfront for the rental, got to the ** location and was informed of a $200 deposit, $200.00 rental fee and $60.00 for a toll pass, then was charged $357, because per them the vehicle was left dirty in the inside, which is ********! I was not planning for these fees as I was not informed upfront, but had no option, but to pay, or be stuck without a vehicle. I am a single mom of two and was not prepared to pay these fees. Priceline please do us consumers a favor and do not promote scam companies like these, it ruins your good reputation. I had high hopes, but it turned out to be a truly disappointing experience.

This evening my family and I flew into *******. We waited over an hour for the shuttle to arrive. Approximately 18 people were waiting for a shuttle to arrive by the time it came. Myself and other people were trying to call the local office to find out why we were waiting so long.By the time the shuttle arrived, there were so many people waiting that people were even sitting on laps in the shuttle to not have to wait again.When we arrived at the local office to pick up our car, I asked to speak to a manager about why this had happened. I was upset but didnt raise my voice or curse at all. The young man working with us said he was the manager and that he would just not rent to us if I wanted that. I told him that was very unprofessional and terrible customer service to make people wait this long. I asked how we could prevent something like this from happening on our return flight. He told me to arrive 2 hours before our flight. I explained that it was now nearly 2 hours past when we arrived but only one shuttle had come after we called the company dozens of times. At that point, I asked him his name and he told me he wouldnt rent to us. He refused to tell me his name. I called the police to see if they could have a conversation with him. He spoke with a police officer and still refused to rent to us. We had to call an Uber to the location and be taken back to the airport.As a result of this extreme experience of unprofessionalism and horrible customer service, my family had to pay an additional $300+ in rental car charges and our traveling day was grossly extended. This manager should not be working with people if his answer to his company not providing good service is to worsen the situation. Customers shouldnt have to wait an hour + for their shuttle and they shouldnt have to sit illegally in the shuttle when it arrives for fear that another may not come for another hour. A genuine apology and listening to these concerns would have gone a long way.

On April 19, ********************************************************* the back of our rental. I realized this after I arrived at the airport and made several attempts to call the local office but kept getting the main office. Was told to keep checking back with lost and found as I can claim them then. I've reached out multiple times and each reply was "unfortunately, we have not received these items". When I returned the vehicle, I noticed a staff member take the vehicle, clean it, and it was brought back out for the next customer to use. My belongings were in the back seat so there is no way that it was overlooked. Anyone that rents from this facility, make sure you take all your belongings with you before returning a vehicle as those belongings will disappear. **************** just isn't in ********************* practices.

Charged me ****** fee for "smoking in the vehicle" when I explained that no one smokes that road in the vehicle they proceeded to say they have pictures of us smoking. I then asked for a copy of those said pictures and they responded back with we can't send them to you but there was ashes in the vehicle to reflect that you smoked. There could have been no way that there was ashes in the vehicle because like I said no one smoked and secondly we vacuum the vehicle out before we returned it. I was unable to get a hold of someone on the phone for multiple days as well as they never responded to emails that were sent. When I finally did get a hold of someone before he hung up the phone on me he proceeded to say thank you for smoking in our vehicle and ruining our property it's people like you that make us charge these fees and then proceeded to hang up on me.

This company is a bunch of scammers. DO NOT RENT FROM THEM!!! We rented a van from them for a week in *******. Told the agent we wanted no optional insurance. I was charged $149 and was told by the agent this is the deposit and I put it on my credit card to be safe. Well the money wasnt refunded after 21 days (per their website). I attempted to contact them twice and was unable to get anyone on the phone. Disputed the charge with my credit card company and they sent a falsified document with initials for the insurance!!! Thank goodness I kept the original paperwork! This is criminal to falsifying documents and I plan to go after them! Do not make the mistake of renting with this company!!

Horrible place with horrible workers. Rude and unprofessional. Of the many issues we had, this one caused the most stress.My father in law and I were told to have a $200 deposit charged to my card while renting the van and after returning was told by the employee we will be refunded within 7 to 21 business days. My father in law, who's rental was under his name, was told the $200 deposit was refunded after we waited 21 business days. When I didn't see it nor did my bank, I called Action car Rental only to be met with one rude lady lying that there never was a deposit and that it was random charges for renting their van. Luckily my bank was able to dispute it and I was finally refunded within 2 days. Stay away from this rental place.

I rented a Kia ***** from Action Car Rental from December 29th-January 8th. I had to show proof of car insurance. I have State Farm in **. Then they told me that they will charge **** per day because I used a debit card instead of a credit card. Then they said that the toll package was ***** per day. I have an ** Pass from ** that I even brought with me. This pass is supposed to work in 14 states but they told me that the ** pass had to be verified before I can use it. I thought that I was getting a good deal because the car rental was only ***** per day but if you add up all of that and the extra charges ( taxes and the extra line charges of fees it ends up costing probably more than my flight). I added two more days to my rental because they was a snowstorm that would hit the Northeast on the day of my travel so I was able to change my flight for no additional charge but I had to pay ****** more for those two days. I did have a great time visiting friends but I will rethink my rental car arrangements for next time because that was just too much.

BEWARE! This rental company will come and take your rental middle of the night while under a contract and after you PAID without you knowing until you go to leave for a day of fun at Disney World only to find your rental MISSING! This is what they did to me after I extended, after they charged my credit card, after I signed a new contract. Went to leave to one of the Disney Theme parks and car was GONE. Yes GONE. I had one of the resort employees get a couple security guards to check all over in front of my tower but the cars were all gone as people had left for that day already so the parking lots were empty. No o w was answering at the rental car company even when pressing their “option 3” as if something were wrong. Let’s suppose you had an emergency with the car and needed their assistance…no one answered. Security guards called Orange County police to get them involved because we all thought someone stole the rental. It wasn’t until I looked on my missed calls on my phone and saw a Tampa Fl phone number on it and called to see who it was and what that call was about that I learned it was an employee of Action Rental Car informed me that he was an employee of Action and stated “the manager tried to contact me and coulda they came and took the car”. Why would a manager or company take a rental after being charged and renewing a extended week?! And because they couldn’t reach me they TOOK THE RENTAL?! AND BEWARE THEY ALSO GO BY THE NAME OF ** WHEN BOOKING!! I INSTANTLY REACHED OUT TO MY CREDIT CARD COMPANY TO REPORT THE CHARGE BECAUSE THEY TOOK A RENTAL PAID FOR. ALSO THIS RENTAL COMPANY IS NOT AT THE AIRPORT, it is off sight and you have to wait for about 30 - 45 minutes for a shuttle to bring you and the weight once you get there is REDICULOUS because everyone rushes to get off the shuttle to be the first to check you in for your reservation, and a full shuttle even in slow months (we went beginning of November for 2 weeks).

Charged my credit card a month later with no additional details on the invoice. I can't reach anyone via phone (tried all extensions multiple times), online chat (just a robot) or via submitting multiple tickets on their website. There is just no way to ask a question. Will be calling my credit card now to refuse the charge. Last time I used them.

Average prices car but forced me to pay for an expensive toll package even though I had my own EXPASS. My friends also rented but elsewhere and both had a choice. One declined and paid cash for tolls which I was told you couldn’t do and another paid a lot less for a toll package. Ripped me off