ComplaintsforGlobalfy LLC

• Initial Complaint

  07/08/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I have been attempting to get warranty coverage from Revive Heat LLC &or Review Hack LLC, which Globalfy ******** Services, LLC is the registared agent for. Globalfy ******** Services phone staff was contacted for contact information and refused to provide ANY information and stated they would only respond to an email. Irroncilly both Globalfy ******** Services, LLC and Revive Heat LLC &or Review Hack LLC HAVE THE same mailing address listed: GLOBALFY BUSINESS SERVICES, LLC Company Number L15000146758 ********************* Type *************** Liability Jurisdiction ******* (**)Agent Name GLOBALFY BUSINESS SERVICES LLC *************************************** Company NameRevive Hack, LLC Entity type*************** Liability Company Governing AgencyFlorida Department Of State Document NumberL24000006082 Principal Address ***********************************************************

• Initial Complaint

  10/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Since GLOBALFY , via some PATRICIA F. , amounted to some phishing in a purported BLUE RIDGE BANK VISA ACCOUNT APPLICATION ( it is not known yet whether the application did reach that bank ) , I demanded a copy of my entire application plus ALL INFO they gathered , in declining the application on Oct 5 , 2022 . With this email : Forwarded Message From: ** ****** <*********@yahoo.com> To: Patricia F. (Globalfy) <****@globalfy.com> Sent: Thursday, October 6, 2022 at 07:45:06 AM GMT+2 Subject: Re: Ticket XXXXXX - LAND TRACK 1 LLC - missing information Madam , As You know , the application was denied on October 5 , 2022 . Please send me asap, that is immediately , per email , a copy of my entire application , AND ALL INFO You did gather when reviewing the application . Did the application ever reach BLUE RIDGE BANK ? Hide original message Sincerely , ** ***** ,

  Business response

  11/07/2022

  Business Response /* (1000, 5, 2022/10/07) */ Morning dear customer, How are you doing? First of all, we would like to apologize for any inconvenience we may have cause on this situation, this was not our intention. Now, just to provide more clearance about this subject. Once we receive any application, we reserve the right to approve or decline the request and as informed by our email, it didn't mean you had any problems at that moment. That is why we kept open the opportunity to apply again in the future. However, we analyze what happen in your situation and yesterday morning we sent you another email, with a confirmation that your account was accepted. We would like to thank you for your feedback, since it helped us to improve our process. In addition to that, if you have any other matter you would like to attend to, we invite you to reach us by email. We will more than happy to talk to you and address questions, situations and opportunities. I would like to thank you and once more apologize for this situation. I wish you a great day =D Consumer Response /* (3000, 7, 2022/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried for several hours now to make the TWILIO AUTHY two-factor authentic. app to work with either my desktop or smartphone . It does not work , and I am told that I cannot access my VISA ACCOUNT at BLUE RIDGE BANK , if the app does not work , and that GLOBALFY would not be capable to do anything about it . It looks like this : Add Account You can add Authenticator accounts such as Gmail, Facebook, Dropbox and many more using Twilio Authy. For the time being it is not possible to scan QR codes, but you can add accounts by entering the code provided by the service in which you want to enable 2FA. Enter Code given by the website i.e: **** **** **** **** **** **** **** Add Account Business Response /* (4000, 9, 2022/10/10) */ Hello, How are you doing? I am sorry you were not able to make Authy work at this moment. I am asking for our team to reach you and try to understand the problem with Authy, in order to help you. Once again, I am sorry for this experience, but we will do everything we can in order to help you. Thank you and have a great day =D We will continue follow up from our email. Consumer Response /* (4200, 11, 2022/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok , I did reinstall / recover the entire TWILIO AUTHY application on the same phone number . As stated in the previous reply , one has to enter a key coming from the website to be accessed ( the BLUE RIDGE bank account with number and routing number ) but that KEY cannot be found and I ask to provide it ( or the place it can be found ) There is an issue with employee PHISHING at TWILIO AUTHY as per this testimony of Sept 22 2022 : Tonin September 22, 2022 Well I guess I have to find another authenticator, people said that this one is great, but a data breach from phising employees, what a shame! Since the popularity start growing up, Twilio should be more aware and conscious about these attacks to prevent it. The ease of use was a problem in the aspect of multi device, it was not quite simple to figure out how to do it by myself without checking anywhere, but thankfully this has saved for another person using my account. Business Response /* (4000, 13, 2022/10/13) */ Hi, How are you doing? I am sorry you are having some issues with Authy. We have received your email, and we will continue our communication with you from there. This way we can understand with more details, request attachments if needed and share with our technical team. Thank you Consumer Response /* (4200, 15, 2022/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) A CERTAIN sue ellen AT globalfy JUST KEEPS ME ON THE LINE , BEING EVASIVE OR OBSTRUCTIVE (crazy demands for screenshots and video conferences ... ). The precise question is that she provides a smartphone TWILIO AUTHY authenticator key for her VISA access website . She obstructs that question . Her obstructive conversation reads as follows : Suellen L. (Globalfy) Oct 17, 2022, 12:43 PM EDT Hello ** *****, Thank you for your reply. The objective of our videocall is precisely to provide you with the technical support you need. I cannot provide you technical support if we don't understand exactly in which screen or step of the process you are. I do not identify this "Authenticator Key" you are referring to. Therefore, I would like to jump in a call with you so I can see your screen and provide you with the necessary tech support that you need. Please let me know your availability. Thank you, Best Regards Suellen L. Globalfy www.globalfy.com #beglobal Your feedback is important, click here and share directly with our CEO. Globalfy is a financial technology company and is not a bank. Banking services provided by Blue Ridge Bank N.A; Member FDIC. ********* Oct 16, 2022, 6:13 PM EDT Hello again , The problem is a technical one , with the smartphone AUTHY app . ( No telephone or video call is needed , but solid technical support ) The AUTHY app asks for a manual AUTHENTICATOR KEY . What is that KEY or where can it be found ? Sincerely , ** ***** . Globalfy is a financial technology company and is not a bank. Banking services provided by Blue Ridge Bank N.A; Member FDIC. The Globalfy Visa(r) Debit Card is issued by Blue Ridge Bank N.A. pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted.

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