Business ProfileforBK Class Inc.

Thieves. They have been debiting my checking account for various amounts since January. I have one pending right now for $41.90. As if I didn't have enough to deal with right now, I'll likely have to have my card shut off and wait a week for another one since my bank is out of state. I've no credit cards to live off of in the meantime. By the looks of the other reviews, this is an ongoing problem for some now which they have failed to correct. ******

Dear ******,Please allow us to extend our deepest apologies for the challenges you are facing, particularly given your journey through personal bankruptcy and the ensuing financial distress. Your well-being is of paramount importance to us, and we regret any hardship our services may have inadvertently caused you.First and foremost, we want to assure you that your concerns are being taken seriously, and we are committed to addressing them with the utmost care and diligence. That is one reason why we issued you a full refund for any any and all optional additional products and/or services that you have addressed. The term "thieves" used in your review is understandably distressing to us, and we want to assure you that such language does not reflect our values or intentions. We are dedicated to resolving any issues you have encountered in a fair and transparent manner, and we reserve our right to address any potentially libelous or inflammatory language through appropriate legal channels, while prioritizing constructive dialogue and resolution.Upon receiving your feedback, we immediately initiated a thorough investigation into the debiting of your checking account. We understand the gravity of the situation, especially considering your current financial circumstances, and we deeply regret any additional stress this may have caused you. Rest assured, we are committed to rectifying this matter promptly and ensuring that you are provided with the necessary support and assistance.We want to clarify that we have been utilizing BOTH our internal as well as external unbiased third-party IT assessment professionals to identify and replicate the issue you are referring to from a technical standpoint. None of them have been able to duplicate it with the rare exception of one in approximately ***** clients encountering some issues, based on one or more of the following: 1.Unsupported Internet browsers: Some internet browsers may not be fully compatible with our website, leading to compatibility issues during transaction processing. Using browsers that are not supported by our system can result in errors and interruptions.2.Out-of-date browsers: Failing to update your internet browser to the latest version can lead to compatibility issues and potential errors during transactions. It's essential to regularly update your browser to ensure optimal performance and compatibility with our website.3.Unsupported platforms: Our system may not be fully compatible with platforms other than widely used ones, such as Windows, macOS, or Linux. Using unsupported platforms can result in processing inconsistencies and errors during transactions.4.Malware: Malicious software on your device can interfere with our system's functioning and cause processing errors. It's crucial to regularly scan your device for malware and ensure that it is adequately protected to prevent such issues.5.Having multiple browser tabs open: Having multiple tabs open while processing a transaction can overwhelm system resources and result in errors. It's advisable to close unnecessary tabs and streamline your browsing activities during transactions to avoid such issues.6.Running multiple browsers simultaneously: Running multiple instances of different browsers simultaneously can introduce conflicts and create processing errors. It's best to limit your browser usage to one instance during transactions to minimize potential conflicts.7.Multiple incomplete registrations: Having incomplete registrations or sessions open on multiple devices or platforms can lead to errors during transactions. It's important to ensure that all registration processes are completed fully and accurately to avoid such issues.8.Interactions with browser navigation buttons: Using browser navigation buttons during the transaction process can disrupt the flow and cause errors. It's advisable to refrain from using browser navigation buttons until the transaction is completed to avoid potential interruptions.9.Failure to save deselected products/services: If changes made during the transaction process, such as deselecting products or services, are not saved properly, it can lead to errors. It's important to ensure that all changes made during the transaction process are saved correctly to avoid such issues.10.Failure to save selected products/services: Similarly, if selected products or services are not saved correctly during the transaction process, it can result in processing errors. It's essential to double-check and ensure that all selected products or services are saved accurately to prevent such issues.11.Slow or unstable internet connection: Inadequate internet speed or connectivity issues can disrupt the transaction process and lead to errors.12.Server-side issues: Temporary glitches or maintenance on our server can affect transaction processing.13.Firewalls or security settings: ****** restrictive firewall or security settings on your device or network can interfere with transaction processing.14.Browser extensions or add-ons: Certain browser extensions or add-ons may conflict with our website's functionality and cause processing errors.15.Device compatibility issues: Compatibility issues with your device's operating system or hardware can impact transaction processing.16.Time-sensitive interruptions: Interruptions such as power outages or system crashes during the transaction process can result in errors.17.Incomplete payment information: Failure to provide complete and accurate payment information during registration can lead to processing errors.18.Session timeouts: Timing out of sessions due to inactivity during the transaction process can disrupt the flow and cause errors.19.Browser cache and cookies: Accumulated cache and cookies on your browser may interfere with transaction processing and lead to errors.20.Geographic location: Geographical restrictions or limitations may affect transaction processing based on regional regulations or restrictions.Furthermore, we utilize a merchant account service provider and application and do not have access to client financial information, except for the last four digits of their debit or credit cards for identification purposes. All of our fees are processed once during registration. However, unlike other providers, some are debited at later dates because we do not receive payment for our optional and additional products and services until they are sent to the client and/or implemented.It's important to note that we are Payment Card Industry (PCI) compliant and undergo all steps and continuous requirements to maintain compliance. The ************************** (PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. Compliance with these standards is crucial in protecting consumers' sensitive financial information and ensuring their trust and confidence in online transactions.Regarding the perceived ongoing problem highlighted in your review and echoed in other reviews, we take such feedback seriously and consider it an opportunity for improvement. We are committed to identifying and addressing any systemic issues to ensure a smoother experience for all our clients.At BK Class, ***** we prioritize consumer-centric practices and adhere to the highest standards of consumer protection. As a member of the Better Business Bureau (BBB), we uphold their rigorous standards for ethical business practices, transparency, and dispute resolution. Additionally, we adhere to the Consumer Financial Protection Bureau's guidelines, ensuring fair treatment of consumers in the financial marketplace, and the Federal Trade Commission's regulations, which promote consumer protection and prevent deceptive practices.We want to emphasize that while one negative review among every 1-2 thousand clients is not acceptable to us because we strive for zero negative reviews, it is not indicative of our organization having bad intentions or being anti-consumer. Our commitment to excellence and consumer satisfaction remains unwavering, and we continuously strive to improve our services and address any concerns raised by our clients.Regarding the pending charge of $41.90, we want to clarify that a credit/refund for this amount was issued on the same day we were first made aware of it. In fact, we issued you a full refund for all of optional additional products and/or services that you have addressed. We want to reassure you that BK Class has a policy of providing our clients with immediate and full no-questions-asked refunds, even if the products and/or services have already been sent and/or implemented. To date, no client has ever been denied a refund request. However, we do sincerely apologize for any inconvenience this may have caused.Once again. we sincerely apologize for any inconvenience you have experienced and assure you that your satisfaction is our top priority. Should you require further assistance or clarification, please do not hesitate to contact us directly. We are here to support you through this challenging time and work towards a resolution that meets your needs. With our dedication to consumer-centric principles and adherence to industry-leading standards, we aim to provide a positive and trustworthy experience for all our clients. If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your feedback and are here to ensure your complete satisfaction.Thank you for bringing your concerns to our attention as we strive to improve our services and ensure the satisfaction of all our clients.With heartfelt empathy,BK Class, ****