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Find a Location

OKCarz has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • OKCarz

      8650 E Colonial Drive Orlando, FL 32817

    Business ProfileforOKCarz

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8650 E Colonial Drive, Orlando, FL 32817
    BBB File Opened:
    10/31/2022
    Related Businesses
    Business Management
    • Michelle Buchanan
    Contact Information

    Principal

    • Michelle Buchanan

    Customer Contact

    • Michelle Buchanan
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/18/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    ON JANUARY 11TH 2023 I WENT TO THIS ESTABISHMENT TO PURCHASE A 2016 CHEVROLET MALIBU LT AND THE CUSTOMER SERVICE WAS PHONOMIAL. JUST 3 DAYS LATER I GOT A NOTIFACATION ABOUT MY CAR NEEDING TO BE SERVICED. I REACHED OUT TO THE WARRANTY COMPANY AND THEYGOT ME AN APPOINTMENT AND IT WAS IN AND OUT...FAST FORWARD 29 DAYS LATER I HAD ANOTHER ISSUE WITH THE VEHICLE THEN ABOUT TWO WEEKS LATER I HAD ANOTHER ISSUE WITH AND IT SEEM I PUT MY CAR IN THE SHOP AND IT SITS FOR ABOUT TWO WEEKS AT A TIME EITHER JUST WAITING FOR SOMETHING AS I DO KNOW THINGS TAKE TIME BUT I ONLY GOT A VEHICLE TO REDUCE MY TRANSPORTATION SPENDING BUT NOW ITS DOUBLED BECAUSE CAR PAYMENT AND UBERING..I GOT MY CAR OUT THE SHOP ABOUT 3 WEEKS AGO MAYBE LESS AND THE FOLLOWING DAY THE CHECK EGINE LIGHT CAME BACK ON. I TOOK IT TO PEPBOYS AS REQUESTED BECAUSE THAT WHO HAD JUST WORKED ON IT AND IT WAS AN OUT OF POCKET COST NBD I PAID THAT JUST 2 DAYS AGO AN OW THE LIGHT IS BACK ON FOR AN EMISSION AND TRANSMISSION ISSUE WHICH WAS FIXED WHEN THE TRANSMISSION STOPPED IN THE MIDDLE OF THE FLORIDAS TURNPIKE ON EASTER MORNING I JUST DONT WANT TO GO THROUGH ANOTHER 2-3 WEEK WITHOUT A VEHICLE...IVE CALLED EMAILED AND IM GOING IN CIRCLES. I LOVE THE CAR I LOVE THE SERVICE HERE BUT AT THIS POINT MY JOB IS ON THE LINE AND I NEED KNOW CAN I GET IT REPLACED. I KNOW OKCARZ DOESNT PROVIDE RENTALS SO I JUST WANT THE CAR REPLACED IF IM GOING TO MAKE PAYMENTS EVERY WEEK AND PAY OTHER TRANSPORTATION BUSINESS.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shanygne H

    1 star

    06/05/2024

    **** the store manager is a con artist she lies about the vehicle recently being service only took my car to a shop and they change the odometer from 165k ******************* is unprofessional and rude once your car break my car was in a shop literally 2 days after leaving the car lot **** and ****** the sale assoc are in the scam together now 2 months late my car had a engine recall from *** which been going on **** told me only recall was for my trunk lock

    OKCarz Response

    06/07/2024

    Thank you for bringing this to our attention: We appreciate the opportunity to address any concerns: I know it rough having repairs early on. We did cover the repairs with the exception of your car battery. We have offered to extend your payments with receipts of the battery. I see you are currently working with MidFlorida to provide them with the receipts and proof of insurance.

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