ComplaintsforShow Car Motors LLC

• Initial Complaint

  10/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchase Ford150 2018 on September 9 2022. The whole process was done over the phone because I was out of state. My wife flew with my 3 year old to pick up the car. My sales rep was *****, we kindly asked if the car was in great shape including the transmission, breaks, oil chance and tires especially because my wife was going to make the drive back which by the way it took her 24 hrs. ***** guarantee that the car was in perfect condition and ready to go, but when my wife was there they told her to wait because they were doing the oil change.. the down payment was $4,800 we gave them $2,500 down and agreed to pay the remaining by November 9. Once I left the store I would say maybe 1 hour the most she notice some issues with the gear. We both contacted ***** about this issue and he assure her that she was probably driving under the wrong mode, since the truck has different modes, she swap them and head back home noticing the same issues here and there during her drive back. 9 days later the car got worse and the service light pop up we took it to te mechanic and when he did the diagnosis and all code scan was stating that it was the transmission. We called ***** immediately and told him about this issue, he was clear saying that there was a warranty but he forgot to mention was that we paid for that. He was trying to tell us to take the car to maybe a friend and not an authorized place and not lie about when the issues started because the warranty wouldn't cover. I book an appointment with **** and the car has been there for over 1 month waiting on the warranty or dealer to get it fix. Also spoke the owner ****** who had the audacity to ****** a mechanic near where i live and call them and figure it out. Im beyond stressed out with this people im paying for a car that I don't have, the repair cost is $6,000 and when trying to solve with them we keep hearing that is not their problem car was sold as is.

  Customer response

  11/02/2022

  ***Document Attached***
  Attached are the picture showing the cause of failure. I also submitted a video as you can see the car is basically at the stop sign and the gear is Shifting from 6-7 going less then 30 miles an hour. There is an audio of me telling the sales rep that the service light was on and warning him about my concerns because I was making basically 24 hour drive back to *************. The audio is in Portuguese just so you know.
  See Attachment/File: 89F141ED-B5A1-42C0-B77E-535AE75D1D74

  Business response

  07/03/2024

  We apologize for delaying the response to this complaint as we did not have control of our BBB account., although this complaint has also been solved with the customer. The customer in fact did not have the full down payment and we came into an agreement with pick up payments, we had full intentions of helping the customer. the vehicle was sold "as-is" and the deal was also included a warranty service contract which at that time we advised the customer to utilize to make any repairs towards the vehicle. since the dealer had to pay upfront taxes and other fees before the customer paid the full down payment, we also were unsatisfied. although all the confusion this vehicle was repossessed in the beginning of this year due to lack of payments from the customer, so neither is the customer in possession of the vehicle. We always try to help and resolve issues with our customers as in this case we even uploaded the customers warranty service contract but wasnt mutual. 

  Customer response

  07/14/2024

   
  Complaint: 18787593
  
  I am rejecting this response because: Mywife made a cross-state trip with a car we were assured was in top condition and safe. However, we were not informed that the car was being sold "as is" and that any warranty cost would fall on us. Promises to have the car picked up were unfulfilled, and we were giving a misleading photo with a defunct mechanic's number. The car sat at the **** lot for over three months as we tirelessly dealt with,****, Show Car and the unhelpful warranty department. They declined to cover the cost of a new transmission, leaving me with no choice but to pay $1,500 out of my pocket for the replacement. Unfortunately, the new transmission did not resolved the issue. When we requested to terminate the contract and received our refund, our pleas were denied. My advice would be to steer clear of these deceitful individuals. What may seem like a game can quickly turn into a nightmare once you're locked into a contract with no response to your desperate calls.
  
  Sincerely,
  
  ************************************

  Business response

  07/17/2024

  Dear *****,

  
  Thank you for sharing your concerns and responding back to us. We apologize for any inconvenience you and your wife have experienced.

  
  Regarding your purchase, we would like to clarify the following points:

  
  1- The vehicle was sold "as is," as clearly stated in the contract signed by you at the time of purchase. A copy of the contract, including the "as is" page with your signature, is attached for your reference.
  2- Since the car was sold "as is," by law, any repair costs are the buyer's responsibility. We apologize that the new transmission didn't resolve the issue.
  3- Please note that the sale is final, and we cannot offer a refund or terminate the contract after the sale and use of the vehicle.
  4- It appears that the vehicle in question has already been repossessed and is no longer in your possession. Given that you no longer own the vehicle, there is little more we could assist with on this matter.
  

  
  We hope this clarifies the situation. Thank you for your understanding.

  
  Sincerely,

  *******
  

  Business response

  07/17/2024

  ******************* signed 

• Initial Complaint

  07/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Plse See Attachment

  Business response

  07/21/2022

  Regarding the accusation of falsification of documents, we cannot take something like this light and easy. It's a grave and false accusation from the customer. Car and insurance were registered under his name using his Florida ID card (#******************.
  
  The customer made a misunderstanding regarding the warranty coverage and how to get it active. Yes, it does need 1000 miles to be consider active, but we never said that it would cover 100% of the claim. Like all warranties, it does have a deductible and a maximum amount paid for each use.
  
  Customer took the car to Maserati, and they charged way more than what the warranty covers for parts, so we got on an agreement with him and took the car to a mechanic shop we work and trust. Currently, we are waiting for the warranty company to authorize the new repair. We should have an answer soon.
  
  
  
  
  
  

  Business response

  08/02/2022

  Business Response /* (1000, 5, 2022/07/21) */ Regarding the accusation of falsification of documents, we cannot take something like this light and easy. It's a grave and false accusation from the customer. Car and insurance were registered under his name using his Florida ID card (#JXXX-XXX-XX-XXX-X). The customer made a misunderstanding regarding the warranty coverage and how to get it active. Yes, it does need 1000 miles to be consider active, but we never said that it would cover 100% of the claim. Like all warranties, it does have a deductible and a maximum amount paid for each use. Customer took the car to Maserati, and they charged way more than what the warranty covers for parts, so we got on an agreement with him and took the car to a mechanic shop we work and trust. Currently, we are waiting for the warranty company to authorize the new repair. We should have an answer soon.

  Customer response

  08/19/2022

  Everything they say is a lie I will provide more proof

  Business response

  07/03/2024

  We apologize for the Two year delay on this response, as we didnt have access to our BBB, but we the dealer and Customer ************************* solved all our issues, We refunded fully back the deposit on 11/2/22 towards the customer, we unwinded the whole deal as unfortunately the vehicle was not what neither the dealer or the customer expected. we paid off the vehicle with the lender and all solutions were solved on this matter, in fact at the ended we came to an agreement. if needed ***** knows that our doors are open for the customer to purchase another vehicle with us. 

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On March 5th, 2022 I purchased a 2014 Ford Escape SE for $11,999( 4 year from Show Car Motors LLC , 404 Buchan Road, Unit B Orlando Fl, 32805. The salesman, Felipe D*******, who sold me said vehicle, informed me that there were no mechanical issues with the car and that everything was up to date. Within two months of purchase, the transmission service light came on at 9:00 pm( May 5th, 2022), followed by transmission not in fault(refusal to switch gears), a grinding, jerking, shaking and clunking sounds, vehicle was hard to accelerate and completely shut off. The following day, May 6th, 2022 at 10:30, after several attempts to contact the sales rep, Felipe D, I informed Felipe that the transmission light came on, the various sounds that followed and that the vehicle was immobile. Felipe's response" Why are you calling me, call Carlos, the mechanic. I told Felipe, I already contacted Carlos and he said he has to get approval first. Felipe said he would call me back, he did not. When I called Felipe again , he spoke to me in a very rude manner as if I was bothering him and asked again "Why are you calling me, I sent you the information. " Upon contacting American Warranty Guardian Services, claims #************ I was informed vehicle towed to a mechanic, Felipe said to me, that it would be best to have the vehicle serviced by another mechanic because his mechanic, would take "too long" . Take too long how? Why ? I purchased the vehicle from your dealership why is it an issue now that I need to have it serviced for maintenance work that was not revealed to me prior to purchasing said vehicle? Those questions were not answered. I had to take my vehicle ******* to get it serviced, charged 1349.00(May 11th, 2022). On May 13th, 2022 when I again spoke with Felipe, he said this was not his concern and to take this up with ******* and AGWS. Today July 8th, 2022, I am still without my vehicle.

  Business response

  07/26/2022

  Business Response /* (1000, 5, 2022/07/14) */ Contact Name and Title: Felipe , F&I Manager Contact Phone: 3213287012 Contact Email: [email protected] ****** bought her 2014 Ford Escape on March 5th 2022. She test drove the car and agreed with all of the numbers and terms on the contract. At the time, she was also informed that the car had no dealer warranty (which means it was to be sold "as is.") . However, we offered a 3rd party company warranty and she agreed to purchase it. ****** called on May 6th saying there was a problem with her transmission and we told her that she could take the car to a mechanic shop we trust, so that we could check her issue and get it fixed for her. We let her know at the time that, because of the way the warranty works, it could take some time to get it all fixed (the full process requires opening a claim, getting an inspector, getting approval, ordering parts, completing the labor, etc). We informed her that she could also go to any other mechanic shop of her choosing, but to use the warranty she would need to call the warranty company to open a claim and wait for their internal process. ****** decided to take the car to******** (which the warranty company advised her to do). A few days after she brought the car to********, she called and informed us that******** were charging her a large amount of money. We told her to check with them again since it is out of our control as the issue is now between her, the warranty company, and********. Recently, she called informing us that after she took the car out of *******, it started showing new and different issues. We told her to call******** since they were the last shop to work on her car. We are very sorry to hear about all the issues she is having. We tried to have her car checked by the mechanic shop we work with and trust, but she went to a different place and we are no longer in the loop or involved in what is happening with her car. Consumer Response /* (3000, 7, 2022/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response. On May 6th, when I contacted Felipe about the transmission problems, he didn't offer any assistance. Felipe simply told me to take the vehicle to another mechanic. He did not want to be bothered. Felipe never went into details as far as why he couldn't assist me. I had the vehicle towed to******** because I had no other choice. When I contacted Felipe and told him that I was experiencing more issues with the car, he simply said that " That is what happens when you buy a used car" and like I mentioned before, there were no attempts to assist me. It was mentioned that I took the vehicle to a "different place" to get it serviced, I am unaware of this" different place". What is the name and address of this place that you speak of? As far as taking the vehicle to a "different place" to get it serviced, b It has only been 4 months since I purchased this car from the dealership and to be having this much problems speaks volumes about how this business and it's employees treats customers. Is this what I have to ensure for the next 4 years? Business Response /* (4000, 9, 2022/07/21) */ Please inform the customer to take the car to either********* Mechanic**************************************************************** or to*********** Auto Repair ************************************************************** to get it inspected and repaired. Since the car went to a different shop and we don't know exactly what was done to the car, we can't guarantee that the warranty company will be able to cover all expenses. Thus, anything outside of what the warranty covers will be the customer's responsibility. Also, as we told her on the phone and in person, it is a used car that has been in use and on the street for 8 years, As with any used car, there is always a chance of issues, either from lack of maintenance from the previous owners, or just from being an older car. We do have all our cars thoroughly inspected but in any pre-owned car business, it is not possible to put many miles on each car in search of additional issues that could pop up with future use. We trust our cars and we would never sell anything that is not drivable. Not only would that be ethically wrong, but it is bad for business. We hope we can get a final resolution on this issue. Consumer Response /* (2000, 11, 2022/07/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am not going to go back and forth with a dishonest dealership. You sold me a vehicle knowing that had/has faulty mechanical issues has and refuse to take responsibility. The response from the dealership was generic and that is how they brush off issues because obviously costumer service is not a priority. I will be bringing my vehicle the W. Colonial locations you listed to be serviced. How long will it take and will a rental be provided?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩