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ComplaintsforYou Tourist Auto Rental
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/24/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
11/21/2021 I have rented a vehicle for 4 days and returned it cleaned as what was part of the contract. Business states that they smell smoke in the vehicle and state they will be charging me for something that wasn't done while I had the car rental.Business response
12/20/2021
Business Response /* (1000, 5, 2021/12/01) */ The client rented a vehicle with us on November 21st, to do so he had to sign a Rental Agreement accepting our terms and conditions. In our contract, it is explicitly stated that smoking in the car is prohibited and if done, it would cost a $400 fee, this was also explained to the client. After the car was returned, our inspectors detected the smell of smoke on the car, we followed our procedures and notified de client before taking the payment out of the Security Deposit. We have attached the clients Drivers License, Rental Agreement, along with the receipts from the rent and the deposit. We hope that this issue can be solved, let us know if you need anything else.
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Contact Information
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 8:00 AM - 11:00 PM |
---|---|
TTuesday | 8:00 AM - 11:00 PM |
WWednesday | 8:00 AM - 11:00 PM |
ThThursday | 8:00 AM - 11:00 PM |
FFriday | 8:00 AM - 11:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | 9:00 AM - 6:00 PM |
Customer Complaints Summary
17 total complaints in the last 3 years.
3 complaints closed in the last 12 months.