ComplaintsforFlexways

• Initial Complaint

  08/13/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  I rented a car for a week in ******* ** through Priceline.com (in advance) for the week of July 27th, but the car rental was provided by FlexWays. When I purchased the rental, the price was included in the package, but it was relatively cheap addition to the price of the package. I arrived at the airport and was eventually shuttled to the Flexways/EZGo office. After waiting through the long line with my family (kids included), when I got to the counter the agent told me that there were mandatory fees on top of my rental cost that I had to pay before I could get a car. Those fees were described as "loss of revenue" insurance. Those mandatory fees were not disclosed on ANY of the agreements I read prior to purchasing the rental. I could not even find any reference to them in their own fine print after the fact. The total additional fees added up to $293 ON TOP OF MY ALREADY PAID FOR RENTAL, which was significantly more than the original cost of the rental I paid for. I had insurance that covered my through my own auto policy AND the credit card I used to purchase the rental/package but the agent told me those didn't work. I really had no choice but to pay the additional fees because I was stranded at this office with my luggage and family and with no form of transportation to go anywhere else. To me, the operation is a scam, luring renters in with prices that seem cheap but end up costing considerably more than using well established rental companies that are conveniently located at the airport. If I had been advised of the additional fees BEFORE I purchased the rental, there is no way I would have chosen to rent from this company.

  Business response

  08/14/2024

  Dear customer, We apologize for the inconvenience while renting with us. We were reviewing your contract so we can provide you a better answer.
  
  In all the rent a car reservation pages where you make a reservation with us you can find available all the terms and conditions of renting with us. Our terms and conditions states that:
  
  Your rental may have mandatory, local insurance requirements that result in additional charges at the time of hiring.
  
  You can find the link below 
  **************************************************************************************************************************************************************************************************************************************************************************
  
  Please let us know if you have any questions.
  Thanks

  Customer response

  08/14/2024

   
  Complaint: 22137377
  
  I am rejecting this response because:

   

  I did not rent from Expedia.  I rented from Priceline.com.  Also, that link didn't work.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In April of 2024, my friend and I took our kids to *******. We rented a car from this company and while we were staying in a hotel down in *****************, the landscaper reversed and hit the van that we were renting. We were not in the car, we were not around the car, the car was stationed in a valet parking lot. when I returned the car, zezgo charged me a deposit of $1,000 on my credit card, until they were able to be paid in full for the damages done to the van. They have since received a check for over $5,000 from the insurance company of the party at fault, and have yet to respond to emails contacts or letting me know that a manager is even available to speak to. I have tried multiple times also working with the claims department as well as ******* who is the company that received the money for zezgo and I find it absolutely unprofessional that they are not contacting me to give me my $1,000 back.

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On July 5, 2024 I picked up my car rental from Zezgo. Even though I showed them proof I had adequate insurance coverage they charges me $81.34 for insurance. When we got in the car it was very obvious it had been smoked in. I returned the car on July 11. On July 14 they charged my credit card $275.89 for smoking in the car. I have called and emailed them several times with them insisting there was smoking in the car. I suggested they go back and check previous rentals on that car because I'm sure other people were charged for smoking in it. When I had the car it was never smoked in! Since I made that suggestion I have heard nothing more from them.

  Business response

  07/24/2024

  Dear customer, We apologize for the inconvenience while renting with us. We were reviewing your contract so we can provide you a better answer. 

  In all the rent a car reservation pages where you make a reservation with us you can find available all the terms and conditions of renting with us. Our terms and conditions states that:
  
  Your rental may have mandatory, local insurance requirements that result in additional charges at the time of hiring.

  You can find the link below 
  **************************************************************************************************************************************************************************************************************************************************************************

  Also,  when we inspected the car there were cigarette remains in the car and a strong smell, and our agreement indicates that if you smoke inside the car there will be a charge of $250 penalty. 
  
  Please let me know if you have any questions.
  
  Thanks,

  Customer response

  07/24/2024

   
  Complaint: 22013175
  
  I am rejecting this response because they are not stating the correct facts.  First let me say that I NEVER rec'd a copy of the paperwork * I have checked with my insurance company and they (again) have assured me that I have more than sufficient coverage for any car rental.  (They need to email me a copy of what their requirements are so I may forward them to my insurance company. 

  They DID NOT find remnants of any cigarette in that car!!!  Perhaps the person "cleaning" it was smoking OR if they did it was NEVER cleaned after the previous rental!!  There was absolutely NO smoking in the car!!  (They DO NEED to go back and check the previous rental(s) as I believe there has been more than one person charged for smoking in the car * the smell was horrible!!!!

  If I go back and look at customer reviews (on ********************, trip advisor, under Flexways and Zezgo website) the complaints are ALL for the same reason.  I figure they rent cars cheap because with their unfound charges it brings their rental cost up to the big guys.

  I will say I have learned my lesson * IF IT IS TOO CHEAP DO NOT use/get the service/product.

  They were unfriendly, never sent me ANY paperwork and barely spoke English.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I was forced to buy E-ZPass. If not, I couldnt take the. The service was horrible and I returned the vehicle a day earlier and they do not want to reimburse me for it. then when I try to pour speak to the manager, they just keep on hanging up the phone

  Business response

  07/18/2024

  Dear customer, We apologize for the inconvenience while renting with us. We were reviewing your contract so we can provide you a better answer.
  
  In all the rent a car reservation pages where you make a reservation with us you can find available all the terms and conditions of renting with us. Our terms and conditions states that:
  
  Toll Devices
  You have the following options to pay for toll fees:
  Pay toll fees in advance at a rate of USD 15.9616.11 per day
  Decline the Supplier's toll service and pay a penalty fee of USD 26.6326.88 for every toll used during your rental
  If you remove the Supplier's toll device from the vehicle, you will have to pay a replacement fee of USD 250.00.
  
  You can find the link below 
  **************************************************************************************************************************************************************************************************************************************************************************
  
  Please let us know if you have any questions.
  Thanks

  Customer response

  07/18/2024

   
  Complaint: 22002968
  
  I am rejecting this response because:
  I was told I could not reject the sun pass even if I werent to go through any tolls so thats not a solution. also, I dropped the car off one whole day early and they wont refund me for that day. I called and tried to speak to a manager. There is no manager on site and when I asked for the managers name, they hung up on me three times. When you try to call flex way and other business answers and says theyre not responsible for flex ways. Then I tried to ask if they had a dropbox for their keys and they told me that the car had to be returned before 11 PM because the gate will close and that wasnt true either. I couldve kept the car until my actual time had they not lied to me. Theyre stealing money from me because ** being charged for a day that I didnt even have the car. Also, I had purchased insurance prior to arriving at the rental place and they made me purchase their coverage as well. I wouldnt have been able to take the car had I not purchased their insurance. When I went to make a review, I found out that Im not the only one this has happened to. There are several negative reviews about this business about the same exact situation.
  Sincerely,
  
  *************************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rented a car through Priceline for a company called Flexways and it was marketed that it was a rental at the *******************. I paid up front and followed the instructions provided. We arrived around 5p and had to wait well over an hour for pick up and no one at the airport seemed to be able to tell us where the location of flexways was. A ****** search and ****** maps also was unable to bring it up by the name. Finally, someone came to pick us up and drove fast/unsafe. The location was not at the airport-it was at least 20m away. We were traveling with a toddler who had to sit unrestrained in the vehicle. If we wouldve known that, we would have not rented from there. Once at the location, we waited another hour or more to even get checked in. It was starting to get dark, we were in an unknown location that didnt seem safe and there were language barriers. Finally our turn and we were forced to pay an additional $131.58 after we had already paid in full. These fees were ridiculous and not listed anywhere. It is a scam and they force you to pay these or get penalized for almost double the amount! I will attach there forms they made us sign. Again, we were traveling with a small child, in an unknown area and it was getting dark. We needed to get out of there quick and not argue. I feel the prey on travelers. The name they end up billing under is Zezgo but rented under flexways. You can not reach anyone to help with the situation or voice concerns. I attempted to collaborate with ********* and they also were unable to assist. This company preys on travelers and charges ******** fees and penalties!

  Business response

  06/04/2024

  Dear customer, We apologize for the inconvenience while renting with us. We were reviewing your contract so we can provide you a better answer. And our records indicate that you took the sunpass and prepaid the gas.
  
  In all the rent a car reservation pages where you make a reservation with us you can find available all the terms and conditions of renting with us. Our terms and conditions states that:
  
  Toll Devices
  You have the following options to pay for toll fees:
  Pay toll fees in advance at a rate of USD 15.9616.11 per day
  Decline the Supplier's toll service and pay a penalty fee of USD 26.6326.88 for every toll used during your rental
  If you remove the Supplier's toll device from the vehicle, you will have to pay a replacement fee of USD 250.00.
  
  You can find the link below 
  **************************************************************************************************************************************************************************************************************************************************************************
  
  Please let us know if you have any questions.
  Thanks

  Customer response

  06/04/2024

   
  Complaint: 21675439
  
  I am rejecting this response because I feel that it is not satisfactory. I rented and paid in full through Priceline. I understand that sometimes there are additional fees upon arrival, but they FORCE you to pay outrageous amounts to them or you pay even higher penalties. This is not outlined anywhere and it is absolutely ridiculous. The fees for gas and sun pass are incredibly high and I feel like they are abusing it and people are renting from them without being aware and then you show up, made to wait long periods and transported off the airport premises and to a location that is not marketed as flexways.  
  
  Sincerely,
  
  ****************************************

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