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Business ProfileforSweetwater Car Wash, DP, LLC
At-a-glance
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Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 7659 Majorca Pl, Orlando, FL 32819-5521
- BBB File Opened:
- 1/14/2013
- Years in Business:
- 15
- Business Started:
- 9/17/2008
- Business Started Locally:
- 9/17/2008
- Business Incorporated:
- 9/17/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Sweetwater Car Wash
- Hours of Operation
Primary
- M:
- 8:00 AM - 6:00 PM
- T:
- 8:00 AM - 6:00 PM
- W:
- 8:00 AM - 6:00 PM
- Th:
- 8:00 AM - 6:00 PM
- F:
- 8:00 AM - 6:00 PM
- Sa:
- 8:00 AM - 6:00 PM
- Su:
- 9:00 AM - 5:00 PM
- Business Management
- Alan J. Schneider, Manager
- Contact Information
Principal
- Alan J. Schneider, Manager
Customer Contact
- Alan J. Schneider, Manager
- Additional Contact Information
Fax Numbers
- (407) 985-5800Primary Fax
Phone Numbers
- (407) 814-3456Other Phone
- (407) 776-3070Other Phone
Email Addresses
- Primary
- (407) 985-5800
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Junio J
06/04/2022
He said if I am complaining he will call the cops to trespass or arrested me.
I do understand most people using calling cops to scary black folks but report to the management an issue I deserve to get trespass and arrested. Unfortunately this guy told me his the manager and he won't give me his name.
I left the carwash without creating any scene even I paid for the service and the gentleman told me if I stay there he will trespass or get me arrested; only by reporting an issues.
A good manager won't blame me or even threatened me with calling the police on me.
Like he said even he gave me his name I can't report him no where cause its a private business get the ****** out here before calling the cops on me.
At this time my card still on their system I have to wait until Monday to order a new card to stop them taking money from my account.
Sweetwater Car Wash, DP, LLC Response
06/06/2022
On the 4th, the customer, who was a club member, was in drive while entering our car wash. We have signs and instruct customers that direct customers to put the car in neutral.
Our manager had asked the customer if he wanted to go back through the car wash but the customer kept complaining. The manager attempted to work with the customer but the customer kept berating the staff. Managers only ask customers to leave or consider calling the police of customers are belligerent or rude. Our managers and team members are human beings.
This customer spoke to our regional manager who also reported she could not even get a word in edge wise. Our management has canceled C******'s membership as he has indicated he would prefer to visit another location as he berated our staff. We would prefer if he visited another location too since our team members were treated poorly.
The club membership, again, has been canceled and we will not charge the customer as we absolutely do not want him back on our property based on his behavior. Thank you.
Customer Response
06/07/2022
All I did its reported that issues and your manager was straight deniable and told me if I don't shut he will call the cops to trespass or arrested me
Good luck keep coverup and lying I never said I would ever used and do anything to do with this company's name base on saying anything to coverup bad employees's behavior.
Sweetwater Car Wash, DP, LLC Response
06/09/2022
As you stated that day, you will not return to our wash. Our managers don't just throw anyone off the property without rude conduct from customers. Your club has been canceled and this is our final response. Thank you.
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