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ComplaintsforCloud Of Goods
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Complaint Details
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Initial Complaint
03/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered from cloud of goods 2 heavy duty mobility scooters. I called cloud of goods to confirm that this would be a large scooter for a large woman and never got a call back. When they sent me the vendors name MITRIECE S***** from *******************( which has only been in buisness 1 month) I called her explaining my mother was a very large 83 year old woman with serve arthritis , copd and cancer and this would need to be a Large heavy duty scooter I spoke to her for 5 minutes and screenshoted the call log.. She assured me it would be. My mother could not fit in the scooter and she kept trying to stuff her into it. I told her she didnt fit and we would not be able to use the scooters, I called cloud of goods and talked at great length with someone who was passing on info to manager, Manager Salathial O*** who was laughing with me and said he was preparing my full refund and I would get the email shortly. He emailed the next day that I was only getting 75% of my money back because I got what I ordered. This company is very shady and lies. I would like a full refund
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.