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            Business ProfileClosets by Design

            Closet Organizers
            BBB accredited business

            Additional business information

            Additional Info:
            All Closets By Design franchisees are owner/operators. The franchise at this location changed ownership in January 2011. Information in this report reflects current owners. Company has advised that new ownership will honor all warranties and any service issues.

            Contact Information

            6728 Edgewater Commerce Pkwy

            Orlando, FL 32810-4278

            Get Directions
            Visit Website
            (407) 203-4004

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            Customer Reviews

            1.25/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/9/2012

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            6728 Edgewater Commerce Pkwy, Orlando, FL 32810-4278
            BBB File Opened:
            6/9/2011
            Years in Business:
            13
            Business Started:
            10/1/2010
            Business Started Locally:
            10/1/2010
            Business Incorporated:
            10/29/2010
            Accredited Since:
            1/9/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Closets by Design of Central Florida
            • MPBS Enterprises, LLC
            Business Management
            • Brian Gruber, Owner
            Contact Information

            Principal

            • Debbie Hodges

            Customer Contact

            • Brian Gruber, Owner
            • Debbie Hodges
            Additional Contact Information

            Phone Numbers

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            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            November 2023 we had a closet installed. Before the install on 10/11/2023, a profession designer from Closets by Design came out and designed us a closet that she said would work for the space. We did not question her design as she was supposed to be an expert in her field. When it came to the installation day, number one, the installer was well over an hour late with zero communication from the company and number 2 the closet he installed didn't work. The installer agreed that the closet that the designer designed, wouldn't work in the space. The depth of the closet panels were too deep for the closet meaning we would not be able to store anything at the top of the closet nor would we be able to store anything in front of the actual panels. The installer, who does this professionally and has installed many many closets, said the panels should have been 16 inches and not 20. Not to mention, the designer left a 2 inch gap at the top of the closet which is wasted space.We contacted the designer to let her know it wasn't going to work. She came out, was rude, took pictures and said she would have to call her manager. She didn't seem interested that she made a mistake and that this closet that we paid $1,000 for wasn't going to work because of a mistake she made. We tried calling and speaking with customer service "manager" who was no help. We explained the closet wouldn't work because of the depth and the door of the closet. He said "it does work" even though he had'nt seen the closet and tried comparing a closet to signing for a car. Basically meaning that we signed for the closet so we are stuck with it even though his designer messed up. This is 100% the designers mistake. This company installed all of our closets and even did our laundry room. We have been a customer since 2014 and have never had an issue until now. They should have admitted fault. Being that they are professionals, we expected a design and install that would obviously work.
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            Read 6 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Michael G

            07/17/2024

            Terrible experience with the installers, was given an installation date a month after the contract was signed (kind of far out). Take a half of day off of work have everything ready. No Call No Show the installation window, talk to the installation department manager and get nothing but attitude from the guy and he was super condescending. Says they are running late because of another job (seems like they over booked the day). Didn't seem to care that I paid for a service that wasn't being provided and was not happy about it. Asked to talk to a supervisor to try and work this out but was given some round around about them being in a meeting and was never called back. Just one of the worst customer service experiences that I ever had.

            Closets by Design Response

            07/18/2024

            We take your concerns seriously, and we were hoping to accommodate you as best as we could by rescheduling as requested. We understand completely that this is a significant inconvenience, but again this is not completely within our control. We are at the mercy at times to what conditions with find with a home when we arrive to install. If the job takes more time than expected, we do our bet to please everyone but we are limited. This is why we ask for clients to be available for most if not all of the day.

            In this case, we should have made a courtesy call to let you know how late we would be and we apologize again that we did not. Arriving outside of our estimated provided window does not typically occur, but it has with you and we hope to make up for it with a great installation on the Saturday that you scheduled.

            Read 7 More Customer Reviews

            Local BBB

            BBB Serving Central Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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